Overview
eDreams has a rating of 4 stars from 11,102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Amazing price and easy to book through eDreams and very happy with the service. I will definitely use eDreams again and will recommend to family and friends.
I am not very IT savvy and I had 3 goes to get a ticket basic ticket. The system kept asking the same questions and the answers required additional payments. In the end I only paid a few extra € on the advertised price.
Not sure yet. I haven't used it enoigh to judge.so I will rate when I have used longer.
I will be booking a car in the fiture and I will use your service. When I fly I will be able to make a better judement.
Seats on Air Asia were very narrow. Despite upgrade, it's not worth it.
Seats were hard, old and uncomfortable. I have neckache after the flight
There were a lot of steps to make a booking done. In my opinion it would be more useful if we could book in a fewer steps and in furthur post-bookings do the rest.
Dear Mohammadhassan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Cancel my Rental, said I never show u6. I am Handycaped, and lots of Stairs. Was able to share, conversation from WhatsApp. Thanks Dreams
Dear Thomas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Not good services,bcoz you cut for my my DAC-RUH,12 March Ticket by USD 97 and Euro 133,which has make me puzzled.ow I will chat you instant? Not easy to catch up you.
Dear Rajib,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It is not easy for seniors to navigate in some sites. Things are not clearly made and most of the time requires an expertise that only young people can manage. I'm frequent user of your site and can make everything that I need.
High pressure, confusing, complicated, and now requiring me to write at least 50 characters to submit this form.
Dear Richard,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
E-mail to Economy Car Rental:
I have not received an E-mail confirmation for my car rental beginning March 9th_2025 and being returned on March 13th PM or on the 14th AM at Ft. Lauderdale (FLL) airport. The eDreams confirmation booking number I received is US******* Please confirm the reservation at the above E-mail or advise accordingly as to the disposition of same.
Reply from Economy:
Dear Gregory Brown
Thank you for contacting Economycarrentals.com
Our booking can not be done on platforms of 3rd parties and we confirm we do not have any booking under your name/surname/ email.
Kind Regards
Asya G.
Customer service Team
Economy Car Rentals
Dear Gregory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Si far so good, will be able to give a better input once the trip is over and done, and I am back home, to early to tell.
My email data was full and it didnt accept my booking confirmation so i was desperate to contact but u have no telefon number
Good experience. Found good deals and discounts. Details were sent quickly too. I will have more to say after I go on the trip and check there are no issues with all the bookings I made
I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.
Kept getting a message to update information I already had. And there's no reason to require me to do 50 characters
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Dreams gave me a very good price and was efficient in sending me details and follow up. I recommend the site.
The price changed at the checkout stage, that is unpleasant. Also selling me multiple options before getting to checkout was frustrating.
Dear Valeen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I thought I had double booked a flight. Customer service helped me straighten my reservations out, and were courteous and efficient.
I need an official document about the payment for the flight ticket, please send it by email. Thank you.
Zuzana Drugová
Dear Zuzana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Rented a car for Panama thru eDreams only to get to the counter with all the proper documentation in hand and no car reservation...now eDreams is telling me "no refund" because I was a no show! Feels like a wee bit of a scam too me...Anyone else have this experience?
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
- Visit Website
- Madrid, Madrid, Spain
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Foong,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care