Overview
eDreams has a rating of 4 stars from 11,101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
This is my first time to buy air ticket via edreams app...its look very easy for me,im very happy.i hope in future when visit sosomewhere i go with edreams.
Perfect as always, wonderful app that is easy to deal with, not complicated at all, offers the best deals for you and this app never lets me down
It was easy to use and the flight was confirmed quickly. The only problem that I am facing at the moment is that I cannot register my flights with the app of the airline company I am flying with. I might be to do it later.
Booked pretty quickly but ended up getting my outbound date wrong so had to change it. I noticed almost immediately but had to change it via the airline website….a very costly mistake! Not sure what the benefits of eDreams is if any changes etc can only be done via the airline?
I booked my travel and after confirmation of book, the booking failed and asked me to re-book. They offered a discount code for my troubles. I re-booked the same flights and the price changed and the discount code didn't work. The second time I booked it, it did work but not happy about the experience or the additional cost.
It was easy to pick times and pay there were so many flights to chose from. The price was very good as well
Reservation was good, but I could not easily find a way to purchase luggage, as luggage is not included in the ticket price
I purchased a flight ticket with reservation code a trail Prime membership. However, the code does not work, preventing me from modifying my flight. Additionally, I am unable to cancel my PRIME subscription, the customer service phone number is not working, and the virtual assistant does not provide a solution.
I request:
1. A resolution for the issue with my reservation code.
2. The cancellation of my PRIME subscription.
Thank you
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I saved 50 euros by freezing the price in time. Also in this way I was able to book a direct flight for a good price. I really recommend to add the possibility to change dates.
It was very appreciative and fast-truck in giving feedback as soon as my application was input and less than 24/7, I received my booking confirmation.
Kudos eDreams!
The booking went well for Barcelona, but when I was trying to Alicante, your website did not have the Ryan flight so I booked in Ryan airways directly
It was fairly easy to book our flight from Dubrovnik to Athens but were surprised about the high baggage fee of $ 75 for each of our suitcases.
Great prices, all the details are really clear and the follow up email confirmation was great...so far so good!
Fast, professional and easy!Cooperation with eDreams allows for a great vacation, quick flight and hotel bookings without any problems!
So far so good but am a senior citizen and need to send my ticket to my daughter to be printed. Need it a week before leaving. Please try to send it to me earlier than you stated after I paid for the ticket.
I booked a Saigon–Taipei flight (29/12/2024 – 2/1/2025) through eDreams for 410 CHF, but on my return, China Airlines refused check-in, citing an incorrect ticket sequence issued by eDreams. They instructed me to contact eDreams for resolution.
After multiple failed attempts to reach eDreams, I had no choice but to purchase new tickets for around 310 CHF at the airport, as requested by China Airlines staff. This resulted in a total cost of 720 CHF for the trip.
I provided eDreams with all the documents from China Airlines showing the wrong ticket sequence, discrepancies, and the airline's explanation of the error. Despite this, eDreams insisted the ticket was correct, shifted blame to China Airlines, refused to refund the cost, and asked me to contact China Airlines directly.
As the booking agent, eDreams is contractually obligated to ensure ticket validity and resolve issues. How can they refuse to take responsibility and redirect me to China Airlines? This constitutes a failure to fulfill their contractual and consumer protection obligations, potentially violating Directive 2011/83/EU (Consumer Rights) and Directive 2005/29/EC (Unfair Commercial Practices).
What if I didn't have the money to buy new tickets? I would have been stranded at the airport with no way home, facing eDreams' negligence. Their conduct raises serious concerns about consumer rights violations. Think twice before booking with them!
I do not understand how come i bought two tickets for both my daughter and me but what i dont like is not checked baggage.
How come both tickets returning we do not have not even one piece checked baggage.
Pls explain and clarify.
Dear Sahar,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I think everything on your end was probably good. I'm old and not very tech savvy so there was a lot of consternation on my part. Hope all works out for us when it comes to boarding time
Dear William,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am still trying to check in, but you want me to join an app. Checking in should be straight and easy.
Dear Nicolaas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Nothing really good to say, you bomb with advertising and try to sell things and services what I dont ask or need
Dear Urmas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ross,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care