Overview
eDreams has a rating of 4 stars from 11,101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
It's was done and dusted in 10 minutes, all the details were easy to find and hotels and cars came up at the same time when one would need them
Booking was easy, site very easy to use. Easy to book, low pricing. Very good service received. App is brilliant. Again easy to use and simple to navigate. Quick and easy usage
Have not been able to contact customer service. Please put either a useable email or USA phone number in an easy to access location.
All good, quick and efficient, confirmation received within few minutes, itinerary shared by mail, all clear and transparent, I am happy to deal with you, and for sure I will do in my next trips.
I didn't know if I was doing it correctly and I wasn't sure if the site was real or a fraud. It took me over 30 minutes to complete when it should have taken more like 10 minutes to book a flight and then come to find out I have to pay extra for a carry on? I know that is probably the airline. Nothing was clear and I was confused through the whole process.
Dear Laurie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Once in Kuwait I was at the Mercy of Indigo a low budget airline who charged me €209.00 for the Baggage I had booked with Kuwait. 2 checked baggage's of 46 KG. There is highlighter on your website warning Passengers of this dupe. I would classify this as a fraud to sell cheap tickets where the overall experience of the passenger is compromised! Very Sad improve or you will be superseded by your competition
Dear Rajiv,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It's very user friendly interface and give you entire detail you need to make your decision instantly.
I'm so happy to be part of this, I alwas using the dreams to book my tickets, and always everything is going very well.
I wouldnt say any as of now maybe after my,, flight based on my booking experiences it was quit easy and simple to do
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Unfortunately you have booked the car one day later than I asked not a good experience
Should have been for today 13th.
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I found out the flight cheaper than other sites. Make the bookings for flights or hotels through the eDreams is very quickly and easy.
Excited and hoping to get more deals but I must add sometime your network doesn't respond well and kept rebooking
Very easy, great price! Got my booking details the immediately and was able to add them on my jet2 holiday app
I hit on mine and booked a trip.
That was that.
I'm not sure about this prime membership but I'll try and cancel today.
I'm getting way too many emails now.
Regrettable as the entire process ended up very confusing and haphazard, unclear and confirmation a headache. Support was also nightmarish. Clarification was difficult. In fact it is best not talking about my experience and just hope everything goes well.
Dear Raymond,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was a little leery when I saw I would be booking my flight through a different company than my air carrier. But as I moved through the booking process and saw that it was working just as it would have been booking with Delta or American, I became pleasantly surprised. There were NO SURPRISES, in addition to that I received several emails confirming my flight, date of travel, times and cost. Today I received another email asking me if I received all my information, which I did!
Hi. Can you tell me about my fligh to Viena, that I booked with you. I have receiped a cod for booking, but i didn't have the cod for my ticked. Can you help me
Bit of a flakey website, but it worked. But in the end... FAR too dear. I'll go back to booking direct!
Dear Mick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joseph,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care