Overview
eDreams has a rating of 4 stars from 11,123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
I am very satisfied with my travel experience with eDreams help,I'll continue flying with your great prices with good airlines.
Was quite stress free. I was able to also get a quite affordable rate, unlike the other website I had tried to explore
The site is very user-friendly and easy, and even less than a cave man could do it. The service is broad with all the options a traveler wants at their fingertips, at incredibly reasonable prices. The confirmations are swift and accurate, and, really, there's very little for you to do but select your options. The rest is done by eDreams.
Wonder where is my tickets after paying for flight? I bought tickets for 256.00 now it is not showing why?
Very bad experience with eDreams never have any kind of problem with my booking's since I have for over years my membership, but this year I have to recon that they let me alone with the issues that I had with some booking's many liars when you go to read about the benefits and then you ask for them and you discover that is completely liars, by the way I got peace on mind that I expose the situation, good day
Dear Janeth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The transaction was fast and accurate It was smooth and u like the there services It doesn't take much time to purchase to your ticket
Easy and comfortable making my choices. The many choices for time and options for luggage seats. You could make your choices according to your needs
The cost of airline tickets is the major reason one explore the internet and eDreams provide one window solution.
Was hard to navigate through all the requirements. Had to keep going back
Good experience with the web portal for the flight tickets. Great price too.
It's was fast and smooth. My ticket were issued efficiently through my email. The email was so efficient.
Booking through edreams was cheap & efficient. I could look at updates on the app, and got the confirmation for my travel promptly.
When I include luggage the process didn't success, need to repeat all the process 3 times.
I reserve my flight without luggage.
Dear Bernardo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I book on line on my up on my cell no problems never had a issue and I became a prime member so thank you
Not great, no option to cancel prime membership, I am abroad, so difficult to call uk prime number to cancel
Dear Soe,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I want cancel subscription for prime I called the number 2 time I can't cancel thanks to do the needful
I think it will be good. I hope you appreciate it. I will have other trips in the near future. Thanks again
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Johnnie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team