The website had a good variety of floral choices. The ordering process was easy. We received instant confirmation of our order and another confirmation after the flowers were delivered. The recipient said they were lovely.
I got an email AFTER the funeral that "something" went wrong and they were refunding my payment. Well, it turns out that something was that the flowers weren't delivered. I believe they knew before the funeral that, for whatever reason, the flowers wouldn't be delivered and could have notified me so that I could make other arrangements. But, no, not only were they not delivered but I didn't know until it was too late to do anything. Totally unacceptable!
The flower arrangement that I ordered was delivered promptly. However there were about 4 of the same arrangement at the wake, the other 3 were created by a different florist and were fuller in size. The writing on the gift tags from this other florist were printed/type written. My flowers had a handwritten tag which was sloppy and difficult to read. It was also missing some of my message. I had to hand write the rest of the message
Hi Romina K.,
Each arrangement has 3 different size options, so they may have selected a larger size. We're sorry to hear your message wasn't correctly transcribed by the local florist, and we will reach out to our partner, Blooms Today, and ask them to speak to the florist about it.
Excellent website structure to me it simple and complete to provide what flows meeting every detail and a very competitive price. Could not ask for more.
We ordered through the obituary link for our niece's father-in-law's funeral. We received notification of delivery which was helpful
Thanks for making it a one-stop experience. I ordered flowers, and they arrived. But I'm not sure anyone visiting the Garr Funeral Home page will see the candle that I purchased.
Hi Albert L.,
The candle is a virtual candle that appears on the obituary page itself.
Thanks for making it a one-stop experience.
Everything went according to plan, the Gracious Lavender flower arrangement arrived on time and at its specified location. Even the comments were posted ahead of the wake so that the family knew there were people standing around them in their time of grief.
The Gracious Lavender flower arrangement was absolutely breathtaking.
I would like to add this, I failed to fill out the entire form and I wasn't aware of it until after the fact, but this organization got it all done and filled in the gap with all the information I failed to supply and brought everything together in record time.
From start to finish Echovita was and is the epitomy of excellence.
Echovita, Thank You, for everything
Unfortunately, there was some sort of mixup and my order was not filled for a funeral. Customer service could not have been kinder or more helpful, and they refunded my payment almost immediately. I think my experience of non-delivery was a one-off, a very unusual mistake, yet everyone I had contact with was professional and kind. Thank you.
We ordered flowers 3 days prior to the funeral day. I received an email the day after the funeral that the order had been cancelled. We had no idea and was not represented at the funeral. Very disappointed!
Hi Regina Y.,
We're sorry to hear this happened to you. It is unacceptable for the florist to not notify the customer if there is an issue with their order in advance. They will be notified.
The order was not what I ordered. The person I spoke to sent me a picture of the floral arrangement that was sent to the person's home. This too did not look like the photo I was sent. I will not use your service again.
Hi Susan W.,
We're sorry to hear that. Please call Blooms Today directly at 1-800-522-8707, as stated on your receipt. Let them know the local florist didn't deliver the correct flower arrangement, so you can receive a refund if you haven't already. They may require the photo for proof. Thank you.
I would never use this company again, I was notified by email on the day of the funeral that they couldn't find anyone to fill our order so our flowers never got sent, leaving me with no time to call florist and get something there.
Hi Micah M.,
We understand your frustration. We checked your order and saw that you placed it on May 30th for delivery on May 31st, so if you could have been notified on May 30th, yes it would have been better for you, however, the local florist may have advised Blooms Today later on that day, and they attempted to find another florist capable of fulfilling your order, which is why you were notified on May 31st. Considering you placed your order the day prior, Blooms Today did their best to fulfill your order, and notified you when it could not be fulfilled.
The extra charge for un ordered and undelivered candle has been credited. So overall, except for size of bouquet, I am happy with our order.
I paid extra for a weekend delivery fee and the flowers were not delivered until Monday after the service.
Hi Lisa C.,
Please call Blooms Today directly at 1-800-522-8707. They can issue you a refund for the charge. Thank you.
I didn't recognize the arrangement when we were looking for it, there was only ONE red flower in the arrangement! And it was off to one side. And, I thought I paid for a candle which was $9.99 on my invoice but it was nowhere to be seen. I am not happy with this arrangement at all. What was delivered certainly was not pictured in your advertisement.
Hi Beverly D.,
If you believe the local florist assigned your order didn't deliver a satisfactory arrangement, please call Blooms Today directly at 1-800-522-8707. Also, the eternity candle is a virtual candle that appears on the obituary page, as described on our website. Thank you.
Very disappointed we had ordered a flower arrangement for a beloved friend for his memorial and was told that it could not be fulfilled. It was too late to send anything else. Very disappointed The fact of the matter is that when you're putting your trust and money in someone else's hands you expect better service. Whether or not we had ample time to order something else this company was supposed to service us. We are not familiar with this kind of ordering on line service. In short why offer this type of service for people if it doesn't deliver
Hi Kathleen K.,
We're sorry your order couldn't be delivered. In this case, the local florist did advise you as soon as they realized your order couldn't be fulfilled. You placed the order on May 10th for delivery on May 17th, and your order was cancelled on May 14th, so you still had time to order elsewhere. Thank you.
Service was 11am to 1pm got email at 1:30 saying flowers were delivered. Since I'm in poor health I couldn't be at funeral service so I'm not sure if plant that I bought got there on time.
Hi Rachel Z.,
Sometimes it can even take 24 hours to receive your delivery confirmation email. The time the email is received is not when the order is delivered. The email itself should indicate the time the order was delivered. If the time of delivery is not indicated, please call 1-800-522-8707. If the order was delivered late, you will receive a refund. Thank you.
The description of the flowers I ordered size wise was to be 34" wide by 34" tall they were 22" by 22".The white flowers started to have brown edges so there I was at the funeral home pealing some of the outer petals off. I was charged for a lighted candle which I never got. Just a bad experience all around.
Hi Ruth S.,
If there was an issue with your order, you should have contacted us directly. You never contacted us, Echovita via email, nor did you call Blooms Today directly at 1-800-522-8707, as stated on your receipt. As per our refund policy, we do have a 100% satisfaction guarantee or your money back. You are supposed to call Blooms Today directly if you are not satisfied with your order, and they may require a photo of your claim. Lastly, the candle that you lit is a virtual candle, not a physical candle, which is clearly described on our website. Since you misunderstood, we have cancelled and refunded the candle, which you will receive the refund for within 7 business days. Thank you.
Arrangement fee was $101. When seen at funeral service I was disappointed. Plants were thin and sparse.
Hi Martha C.,
If you are not satisfied with the flower arrangement delivered, please call 1-800-522-8707, as stated on our website. Thank you.
You make ordering flowers so easy. I'm sending them for my sister who was a dear friend of Roberta and her husband Bob. The family was very pleased with the beautiful flowers.
They offered not just traditional funeral flowers but also multi colored. Our aunt would never like "Blah" flowers. And they were perfect and reasonably priced.
Overview
Echovita has a rating of 3.2 stars from 1,713 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service and order flowers. Echovita ranks 2nd among Funeral sites.
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Hi Jerry A.,
We're sorry to hear about what happened with your order. Echovita is an obituary website, not a florist. The customer is advised of any issue regarding their order when the local florist notifies Blooms Today. It is the local florist's responsibility to notify Blooms Today as soon as an issue arises, so they can try and contact another local florist able to fulfill the order. There would be absolutely no reason for a company to purposely wait until it is too late to notify the customer, so they couldn't make other arrangements, especially when a refund is provided.