I ordered the flowers for a funeral viewing/service two days prior to the event and was notified 1 hour after the event had started that the flowers were not delivered. They were the link right on the funeral's website so I thought going with them there would be no issues. I did get a full refund but I was quite upset that they did not deliver.
Unfortunately this floral arrangement in person looked absolutely NOTHING like the arrangement online. We spent $70 on something that looked like a very small $4 grocery market bouquet in a completely different vase. Luckily the plant we also ordered looked correct, but this was really upsetting since we collected money as a group to purchase something nice for the recipient and ended up with something MUCH DIFFERENT.
Selection good, easy to do on line but NO follow up email or text saying if the flowers were delivered. I still don't know if they were delivered to the funeral or not……
Hi Karen S.,
A delivery confirmation email is sent by Blooms Today. Please check your spam. If you didn't receive it, please call 1-800-522-8707. Thank you.
I ordered flowers for delivery before July 7th. The wake was on the 7th and funeral on the 8th. It was very important to me to have flowers delivered. Did I make a mistake?when were the flowers delivered?
Hi James M.,
If you placed an order on our website for flowers, please check your spam for the delivery confirmation from Blooms Today. If you didn't receive one, please call Blooms Today at 1-800-522-8707. Since you didn't provide an order number or an email address, we cannot look up your order. Thank you.
My best friends mother passed and I could not attend funeral. The ease of ordering the gorgeous flowers was wonderful. They were delivered when I needed them to be.
I ordered flowers from Blooms Today for a funeral as soon as I knew the date(3 days prior). The memorial was on a Saturday and I got an email and phone call on Friday afternoon stating that they could not deliver the flowers on the weekend. That left me no time to order replacement flowers. Very disappointed.
We were extremely disappointed in the flowers that were delivered. They were nothing like the picture that we thought represented what we purchased. I have attached a photo of what was delivered.
Hi Glenda G.,
It looks like the local florist provided you with a substitution arrangement. If they didn't notify you in advance, please call 1-800-522-8707. Thank you.
Ordered and paid but it didn't get delivered and I was not notified until several days after the funeral. I'm totally embarrassed. This was my best friend wife.
Hi Robert M.,
We're terribly sorry to hear about what happened, which is inexcusable. We will be contacting our partner, Blooms Today, about the local florist who was assigned your order.
I just saw a picture of the flowers that I ordered from you for my Aunt's funeral. To say the least, I was not happy with them. What I thought was a full bouquet by your picture was lacking in beauty and flowers. I would have gladly paid more if I would of thought I needed to by your picture.
Hi,
If you are unsatisfied with the flower arrangement delivered, please call Blooms Today directly at 1-800-522-8707. There is a 100% satisfaction guarantee or your money back. They may require a photo of the arrangement delivered. Thank you.
It was fast easy and helpful. They let me know when the flowers were delivered, which was a huge relief. I would use them again. Very happy with the whole experience.
The item selected was apparently not available and required approval for an alternate. I have worked with other services that effectively select a replacement and deliver in time. We were not able to express our condolences to our family members, expecting to be able to do so through this avenue. Sorry, but very disappointed.
Hi Jennifer R.,
Since you didn't approve an alternate, your order was cancelled and refunded. Not every local florist operates the same way. Some will provide a replacement without approval, and some may need an approval. This may be because the alternate option was very different than what was selected. Some local florists may have had experiences in the past where they provided alternates that were unsatisfactory to the customer, which resulted in refunds. To avoid this, they request an approval.
I ordered flowers for a family members funeral that was out of state. I was notified 3 days after the funeral that the flower arrangement never arrived. I wish I would have known they weren't going to be delivered so I could have used another company. My money was refunded but it it's too late to show my condolences.
Ordering good, delivery not, refund good. Believe because this was small town America and not enough floral companies with available stock for the funeral of a well known community member by so many.
I placed an order online from a florist I wasn't familiar with to deliver them. I was able to attend the service and they were gorgeous! I couldn't believe the huge size. Thanks so much, a bright spot on a sad day.
Went through the ENTIRE ordering process, placed & paid for the order in full. Was contacted shortly after & told they had no local florists for the delivery zip. All the other sites have this as the FIRST step to determine availability……. Never again!
It was my first order from out of state. I do not know how the floral arrangement looked upon delivery. However, the online ordering was smooth with no issues. I appreciate receiving the receipt on the same day of order. Keep up the great work!
I placed an order for a $300 plus arrangement for my fiancé's best friend who passed away suddenly before being able to make it to our wedding. While needing to plan for a wedding, we now had to prepare for a trip to a funeral across country. The order was confirmed, and then the day before I was contacted with the apology of needing to have the delivery go to another address for some reason that could not be explained. So instead of the flowers going to the funeral home, had the flowers being sent directly to the place she was staying so she could deliver them herself. Then the night before they called again, saying they couldn't do that timeframe and needed me to provide another one. Then yet another call came from them explaining to me that they just weren't going to be able to deliver them at all to anywhere, And without the slightest condolence
Hi Thomas N.,
We're sorry to hear about your experience under these circumstances. I would like to, however, clarify a few things because your review is a little misleading. You make it seem as though your order was made well in advance of the delivery date, however, you placed your order on June 29th at 6:55a.m. For delivery on June 30th at 2:00p.m., therefore, when you said, "...then the day before I was contacted with the apology of needing to have the delivery go to a different address for some reason..." that was actually the same day you placed your order. Blooms Today was trying to do everything possible to fulfill your order and you were notified each time there was an issue. "The night before" was the same day you placed your order, so it wasn't like they waited until the last minute to contact you, they contacted you all on the same day you placed your order. Thank you.
Peace Lily Plant we ordered never arrived & Candle was not lit. We would never had known had we not checked with a family member who was to have taken the plant after the service. We did receive a full refund after contacting the Mortuary, the local Flower Shop & echovita. Very disappointing that the Family did not receive the Memorial.
Hi Diane W.,
We're sorry to hear that your order was not delivered. The candle was lit on the obituary page on our website where you placed your order, but it was cancelled and refunded when your order was refunded. Thank you.
I ordered flowers for a visitation/funeral. They didn't show up for the visitation and they said they weren't delivered yet. A few minutes later I got an email saying they were delivered the day before (they were not at the funeral home). They just kept saying they'd check into it and a few minutes later saying they were delivered. I did get a refund but it was very disheartening to not have them delivered.
It was easy to understand the process; however, I didn't realize this was a Canadian company and I would be charged an extra fee. Flowers that started out at $70-80 cost me $105 by time it was over. I loved my friend, but we don't have a lot of extra money. I didn't receive a note from the family that they received the flowers.
It was easy to understand the process.
Overview
Echovita has a rating of 3.2 stars from 1,713 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service and order flowers. Echovita ranks 2nd among Funeral sites.
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Hi Karin H.,
Going by the photo you uploaded, I must say, that the arrangement itself is almost identical, only the flowers are positioned differently. The vase itself may not be the same vase,which depends on the availability of the vase at the local florist. If you want to see if you can receive a partial refund, please call 1-800-522-8707. Thank you.