I ordered flowers for a funeral service to be delivered to the viewing. They were never delivered, and I didn't receive notice that they couldn't find a shop to deliver them until two days after the service. Very disappointed in your services!
Flowers were not delivered prior to the funeral service. While customer service was helpful and refunded my purchase quickly, it wasn't possible to correct the problem.
I ordered a set of flowers from this site for a funeral. I spent the extra money to get the large bouquet, but at the funeral the small bouquet was delivered. I'm very disappointed I spent the extra money and did not get the product I paid for, instead getting a cheaper product.
Hi Ben N.,
If you believe the size of the arrangement delivered was smaller than the one you selected, please call Blooms Today directly at 1-800-522-8707. They may request a photo of the arrangement, but you will be eligible for a partial refund. Please note that flower arrangements are prepared and delivered by local florists, not Echovita. Echovita is an obituary website. Thank you.
Was informed a day after the funeral that the order could not be fulfilled. This florist was advertised on the funeral website. I believe it is a scam, as this has happened previously.
Lesson learned...do NOT order from websites advertised on funeral/obituary sites!
Hi Norman C.,
We are sorry to hear about your experience. If your order couldn't be fulfilled, you should have been advised either on June 26th, which was the same day you placed your order, or on June 27th. You didn't order from the funeral home website, you ordered from Echovita, an obituary website. Also, this was the first time you have ever ordered flowers from our website, so this has NOT happened previously. Lastly, Echovita is not a scam. Your order couldn't be fulfilled, and your order was refunded. Scams don't notify customers when their order cannot be fulfilled. Scams don't provide refunds either.
Quick and secured process. Was able to order flowers from the U.S for my uncles funeral in Nova Scotia. Very easy process with a wide variety to choose from. Thank You!
Placing the order was smooth with no glitches and a very nice selection of floral arrangements. Than, I received a call and text later stating my order could not be fulfilled after giving all of my information. I wish I had been informed before completing my order.
Hi Emelda B,
How would it be possible to be informed that your order couldn't be fulfilled before completing your order? That is literally impossible. We understand the circumstances are unfortunate, but giving a 1-star review for not being informed your order couldn't be fulfilled before completing your order is very unreasonable, since it's not possible. It's not a restaurant where you sit down, in person, and order something, then are immediately told they don't have it. Echovita is an obituary website. Flower orders are processed by Blooms Today. They receive the order and assign it to a local florist within the area of delivery, if the local florist cannot fulfill the order and no other local florist in the area is available, the order is cancelled.
Placing the order was smooth with no glitches and a very nice selection of floral arrangements.
It was easy to find a lovely flower arrangement and to have it delivered to my cousin's funeral. There was a problem with the order which was corrected easily by phone the next day.
I appreciated the follow up from your team since my order looked like it could have been an accidental duplicate.
The flowers were delivered to two different residences the day after I placed the order.
I was pleased with the team and the ordering process.
Thank you.
They could not provide our selected arrangement, they phoned/emailed stating such and asked what other arrangement we wanted. Unfortunately, we were traveling and did not get message in time. They canceled the order and gave us our money back. Pleased with their overall service.
I was unable to go to the funeral for visiting so I sent a floral arrangement. Very satisfied with the arrangement-it was gorgeous and it arrived on time. Will use this service in the future. Thank you.
The flowers that were ordered through the site were never sent to the funeral home. It wasn't until a colleague mentioned that our arrangement wasn't there that I phoned to follow up. At that time I only learned that the order was never delivered. Seriously? How can that be? Yes, my money was refunded but I was very embarrassed that my order was never fulfilled. I will never use this service again.
Hi Wendy F.,
We're terribly sorry to haear about your experience. We hope you expressed your complaint with Blooms Today when you spoke to them, so they can contact the local florist and find out why the order wasn't delivered and why they didn't notify you if there was an issue with your order before the date of delivery.
I found ordering flowers was very easy, with a good selection. The location and time was automatically filled in, all I had to do was select the arrangement, configure the wording, and of course pay. They were competitively priced, so all in all, I was very satisfied. More things should be this easy. Especially when dealing with death or sickness.
Ordered flowers for a memorial service that started at 11 am and flowers showed up late which I can accept that as it was day after holiday. Unfortunately with them arriving late never had chance to read cards. Got call later in the day from another friend who was recieving flowers from one of her other friends. Evidently the flowers I was sending to memorial service were delivered to her house 4 hours later for her 90th birthday. She happened to be a close friend that knew when she read card that it had to be Neal and his Son Steven that were sending to their neighbors memorial. Other than that the arrangements looked great and I thank you for your service. Just be careful on the small details of the orders
Flowers were not even at the funeral home. Don't even know where they were or what the arrangement looked like. Cost was $150.
Disappointing. Yes I received a notification that the flowers were delivered but I did not see them Anywhere
Hi Rebecca D.,
As per your order, the flowers were delivered to The Campus Church Aurora on June 17th at 12:28 p.m. You were also sent a delivery confirmation email, which may have been received in your spam. Thank you.
Good experience. Even though there is a few flowers to choose from would like to have more selection.
Ordering went well; super easy. Delivery on time. I was a little disappointed that there were not fresh flowers inserted in the planter like the picture showed.
The flowers arrived late for the funeral.
I did get a refund and they were nice flowers but I would not recommend them for a funeral or suggest you tell them to deliver early.
I purchased a funeral spray on Tuesday with an expected delivery on Friday morning for the wake but I received an email on Thursday evening stating that my delivery wasn't going to happen because the florist would be closed until the next Monday. Nevertheless, I was unable to provide a funeral spray for the family. The company shouldn't have accepted the order to begin with, knowing they couldn't fulfill the order. I will never use AGAIN. LaShan Cox
Hi LaShan C.,
Echovita is an obituary website. All of our flower orders are processed by Blooms Today. They assign each order to a local florist. The local florist should have informed you earlier if they couldn't fulfill your order. The only valid reason to inform you at the last minute they would be closed is if they had an emergency at their shop and had to be closed.
Ordering flowers online was easy although i found very pricey. I had to email and ask for a receipt after waiting 8 hours and checking my spam junk mail. When I received the email the following day with the receipt they told me i should have checked my spam mail. If a customer sends email saying a receipt was not received dont doubt the customer as that is not very professional
Hi Mary-Ann C.,
From our experience, the majority of our customers who email us requesting their receipt didn't check their spam folder. Also, at times, there can be delays in receiving the order confirmation email. I would like to add that you stated our customer service said, "You shoud have checked your spam mail," however that it not how we responded to you. This was our response to you, "I attached your receipt. You may have originally received it in your spam." Thank you.
Although the arrangement eventually delivered was lovely, it was a frustrating experience. First order was cancelled without explanation and then the next attempt indicated that it would be delivered the next day which was way too early - I was unable to change that so I discontinued the order. My third attempt just a few days before the service was successful.
Ordered a 30 inch bright colored arrangement. What arrived was ok, but it wasn't a 30 inch arrangement. It was a few small plants in a basket. It served its purpose and was nice looking, just not what I ordered.
Overview
Echovita has a rating of 3.2 stars from 1,713 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service and order flowers. Echovita ranks 2nd among Funeral sites.
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Hi Jenni H.,
We are terribly sorry to hear this. The local florist should have contacted you before the time of delivery. However, there may have been an error with your order since you chose a time of delivery within 2.5 hours of placing your order. Typically, orders must be delivered a minimum of 4 hours after the time the order was placed to be accepted. Your order was fully refunded on August 1st. Thank you.