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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Very smooth process. Had to substitute product but was very please with the arrangement chose.
Everything went as planned with no issues. The flowers were amazing!
Very good experience flowers were delivered on time and they were very nice.
It was easy to send flowers from out of town using this service.
I ordered a funeral arrangement from Echovita. Later, I was contacted by an employee who said there was no florist in my city who would fulfill the order. They cancelled my order and refunded the 87.00 to my credit card. I will never order from this company.
When I came to the viewing, I found my flowers and they were absolutely exquisite. Thank you so much.
I wasn't notified that the flowers were delivered, so short of asking the family if they were delivered (not a pleasant discussion at a funeral), I had no way to know that using echovita was successful. I heard today from the family, so am able to respond to your survey.
Short Notice. Discovered death on Weds and funeral on Thurs.
You sent something completely different that what was advertised in my purchase with sorrow it was disappointing because what I chose from your selection I had meaning giving small speach of what flower arrangement chosen meant to our giving thanks for the life lived by grams.
Was charged $9.99 for a candle. There was no candle included.
Hi Lynda C.,
The candle is a virtual candle that appears on the obituary page, not a physical candle that is delivered with the arrangement. If you would like to cancel the virtual candle, please let us know and we can cancel and refund it. Now, regarding, the flowers for your order, the local florist may not have had any fresh blue flowers available, so they substituted them with purple flowers in order to get the flowers delivered on time. Thank you.
I had no problem with the order. It was easy to complete and the delivery went well.
Website is easy to navigate. Had to make a small adjustment but process was smooth and family was pleased with the lovely floral arrangement.
Excellent - easy to order with the link to the funeral home
No experience really - just ordered it on funeral site
I spent 100 dollars on a funeral bouquet for a veteran because I liked the red white and blue theme. The bouquet was very small for a 100 dollars and I was charged a weekend service charge because it was delivered on a week end and an overseas charge because this company is overseas and they use a local florist. I was definitely ripped off. I will never order online flowers again especially from this company.A Wiater
Hi Annemarie W.,
If you have a complaint regarding the size of the arrangement delivered, please call Blooms Today directly at 1-800-522-8707. Please keep in mind that the size dimensions of each arrangement are indicated beneath the photo after you choose the arrangement you want. Second, yes, for orders delivered on the weekend, there is a weekend delivery fee, as indicated on our website and in your price breakdown. Third, Echovita is not overseas, so that part of your statement is not true. As noted on the final order checkout screen before placing your order, some U.S. residents may be charged a foreign transaction fee depending on their cardholder's terms and agreement because Echovita is a Canadian company, however, we are an obituary website that serves both The United States and Canada. All of our flower orders are processed by Blooms Today and they assign each order to a local florist within the area of delivery who then prepares and delivers the order. Echovita doesn't have any surprise fees. Everything is noted on our website and is included in the complete price breakdown on the left-hand side of the screen before placing your order, and on your confirmation email. The foreign transaction fee if charged to you was applied by your own credit card company, not Echovita. We didn't rip you off, it just seems you failed to read what was presented to you during the order checkout process. Thank you.
Could not send flowers to the funeral home that designated the florist as being able to deliver. I called a local florist and they delivered a better looking arrangement and was 25% cheaper.
Hi Shari D.,
You made an order for same day delivery and unfortunately, the local florist assigned the order via our partner, Blooms Today, was unable to fulfill it. If you decide to go to a local florist yourself and provide them with the delivery address information and time of delivery, then yes, your order will most likely be a bit cheaper because you are not paying for the service of simplifying the order process. You can compare it to ordering food from a restaurant directly, or ordering food from a restaurant via UberEats or any similar company. There are service fees. Thank you.
It was easy to pick something and was delivered quick.
I ordered flowers for a funeral visitation via a link attached to the obituary on line. The bouquet delivered was not as shown at all In either flower species or color. I contacted the vompanybreharding this andcwas given a partial refund. But i also found the price of the possible arrangements to be overpriced. I was also very surprised that the order was managed from an American company for a funeral in Ontario and fulfilled by a florist in the same village that the funeral was held in in ontario. I will never use a service like this again. In the future I will contact a florist in my area to manage an order.
It was a very good experience. First time that I had ordered flowers on line to send to a funeral.
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Hi Lori L.,
We're sorry to hear the wrong arrangement was delivered by the local florist. Please call Blooms Today directly at 1-800-522-8707. They will be able to assist you. Thank you.