It was very important to me that the flowers arrived at the service on time since I was unable to attend. The delivery time was perfect and I was told by family members that the flowers were beautiful!
Please update my last. Upon not being satisfied with my order. I was contacted by the company them following complaint. They honor there word. And totally take care of the customers.
Flowers were delivered on time. Ordering was great. No problems. But I was a bit disappointed about the arrangement. Seemed Abit small for the price I paid. Disappointed
It was a unexpected lost for someone young and much loved. The service provided from you at such short notice was a chance I took and it was well delivered. I thank you very much for making it happen. Will use you again if needed
Easy to order and several lovely options to choose from! Helped my elderly parents make an order on the phone too since they are not savvy with e-commerce orders.
Easy to order, however i didn't want to add an eternity candle to the order but it automatically added it and I couldn't figure out how to remove the candle from my order.
Site was easy to navigate. My friend texted me after the service that the flowers were beautiful and meant a lot. We were not able to attend, so this was a great way of showing that our thoughts were with him. Would definitely use again
The ordering process and price was good! However, although I had specified that the arrangement to go to the designated visitation at a specified time, it was not delivered. I only found this out when I had inquired. I Was managing a group gift, so I was very disappointed that the arrangement was not delivered when the group wanted it to be. It was later delivered to the home after the Funeral, which was ok, but not what we had wanted.
Beautiful flowers, my co-worker was very happy. He was able to put his mother to rest in style, which knowing she would been so grateful receiving the flowers from her son awesome team.
Thank you for your promptness in getting my order delivered on time. It was beautiful. The only complaint I have is that whoever printed the message on misspelled one of the names.
I needed to send sympathy flowers from out of state. After ordering i realized the obituary had misspelled the name. I contacted to get the sympathy card and obit corrected and received a reply and the correction within a couple hours. The flowers were delivered in time for the service. Customer service was great.
A very good experience on one website I was able to send condolences and purchase a beautiful flower arrangement.Customer Service was very responsive and helpful with my order to make sure I was satisfied.A sad time of paying respects was made easier,
Didn't like the upsell of the candle unable to delete from my purchase
Flowers were never delivered for funeral. The communication I received about them not being able to find the address was very very delayed, I had no opportunity to try to find another place to deliver due to this.
Hi Loye H.,
There seems to have been some sort technical issue with your order. You placed your order on July 5th at 12:04p.m. For same day delivery by 2:00p.m., which should never have been accepted. There is typically a minimum 4 hour window between placing an order and the time of delivery. This issue is being looked at by our programmers. Thank you.
I'm very disappointed as the flower arrangement was not present when I arrived at the funeral service for my sister in law. The flowers were supposed to be delivered Saturday done they didn't deliver on Sundays. The service was held at 11:00am Monday morning. I called after the service to find out they weren't ready for delivery until after 1:00pm. I had to have them delivered to the reception since they didn't get delivered in time for the actual service.
This is just unacceptable and should have been offered a refund but none was made.
Very disappointed with the whole mess.
Art C.
Hi Arhtur C.,
We're very sorry to hear about your experience. If your order was going to be delivered late, then you always have the option of a refund, as well as the option to have the arrangement delivered to another address. Thank you.
Order a large arrangment based on the style of flowers for a family funeral. When viewed at the funeral home the flowers were frail, wilted, unhealthly and the flower arrangements was to contain a 'BLUE' flower as in was within the name and flower arrangement purchase, there was no "BLUE' flower or any similar colour within the arrangement. Large arrangments should last at least 3 business days this was an embarrasement in what was received. I will not order and recommend this florist.
Hi Mirella D.,
This is your second review regarding the same order. If you are unhappy with the flower arrangement delivered, please call Blooms Today directly at 1-800-522-8707. Echovita is an obituary website, not a florist. Blooms Today is our partner who assigns each flower order to a local florist who is then responsible for preparing and delivering the arrangement. Thank you.
Hello
The flowers looked shriveled and frail, not what was pictured, where's the blue?
I ordered flowers for my uncle's funeral that I was unable to attend. I didn't hear until 5 days after the service, from Echovita, that they were unable to deliver the arrangement. I finally got my money back. But they kept the $4.50 service fee. That is what us honest people call stealing!
Hi Eddie V.,
We're terribly sorry to hear your order wasn't delivered. I'd like to clarify a couple things, since you made a couple false statements. First, Echovita didn't contact you, our partner, Blooms Today did, and it was 2 days later, not 5 days later, nevertheless, since you placed your order for delivery in under 24 hours, you should have been notified the morning of the service. Second, your order was $146.99, and we refunded you $146.99. There is no service fee of $4.50. You can contact your credit card company and ask them about it. Thank you.
Ordered online an paid. Received message stating that those puticular flowers weren't available hr later. Funeral in 2 days on Sunday 2pm. I canceled an then reordered what was available. Paid again. Message me back next morning Sat said unable to complete my order again. Took me 1 an 1/2 weeks to get both my $107.00 each refunded back to account. I would not recommend this service. Highly disappointed.
Hi Bruce O.,
We're sorry to hear about your experience. As is standard with all online transactions, it can take up to 7 business days to receive your refund.
I ordered flowers on Friday for a funeral service that was on Monday at 5pm. At 5:15 I tried calling the number of the vendor that was listed on my Discover card to inform you they weren't here yet. All I got was an answering machine. After trying to reach out I called Discover to inform them. As I was speaking to them, the man, with flowers pulled up after the service started. Just awful! In a time of grief and you couldn't even complete this task. I would never ever recommend this company to anyone!
Hi Dee R.,
If your order was delivered late, please call 1-800-522-8707, which was provided to you on your receipt. Since you placed your order on Echovita, which is an obituary website, the phone number listed on your Discover card would not be the number to call. This is why we provide you with the contact information both on your receipt, and on our website. Thank you.
I ordered flowers for the wake. On the day of the wake I received a phone call saying the flowers could not be delivered because the service had already started. I was refunded, but very disappointed that I couldn't offer my condolences to the family when I wished to.
I've checked twice with the intended recipients, and they are saying they never received the order.
I am asking for a full refund. This was very embarrassing for me. The son of the deceased is one of my best friends. Please refund my Citi/Costco credit card immediately. If you have any questions, I can be reached at *******373 or email at: *******@hotmail.com. Thank you, Timothy Nowlen
Hi Timothy N.,
We contacted our partner, Blooms Today, and they provided a delivery confirmation for your order, which they also sent to you, so please check your spam. Your order was delivered to Abbott Funeral Home and Crematory on July 2nd at 12:10p.m., which was on time since the service began at 4:00p.m. If you have any further questions or concerns, please call 1-800-522-8707. Thank you.
Ordered online from Echovita for fast funeral due to their advertising on the obituary and promise to get there on time. Called me the next day on the day of the funeral saying they could not take my order because they had no one there in that town. Then I had to scramble to find someone by calling a florist in the town. Sounds like false advertising. Very disappointing! By the way, I live 1000 miles away and could not get there myself.
Hi,
We're sorry to hear about what happened with your order. Echovita does not have false advertising. Our partner, Blooms Today, does whatever they can to find a local florist capable of fulfilling the order, and if they can't, they notify the customer and provide a refund.
Fast easy convenient! Made getting flowers at the last minute to someone you really loved quick and easy, they did an excellent job! Thank you for being there when I needed them!
Overview
Echovita has a rating of 3.2 stars from 1,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service and order flowers. Echovita ranks 2nd among Funeral sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nancy,
If you believe the flower arrangement prepared and delivered by the local florist was smaller than indicated on our website, please call Blooms Today directly at 1-800-522-8707. Thank you.