Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordering was easy. The arrangement that was delivered was not even close to what was displayed on your website. I was very disappointed. I would not send flowers this way again.
Ordering was very easy. No hidden fees-delivery costs included in the price displayed. I was very pleased that this beautiful arrangement matched the picture presented and was delivered at the time requested.
Would like to have gotten a delivery notification. Have no idea if they were delivered to funeral home or not, unless I missed a correspondence. Cannot ask family member in their difficult time...that would be rude.
I placed my order through the funeral obituary site. The so called link led me to believe it was a local florist. It was not local and Echovita called to tell me the order would be canceled because they weren't able to deliver the same day of the visitation. My money was promptly returned. Which I appreciated. I then looked up a different florist in the town where the funeral was and they were able to assist me over the phone and even texted a picture of the arrangement sent! Overall interaction was good and prompt but didn't like being miss led!
Very easy and convenient!
At a tough time it was very helpful.
Prices were also competitive.
Easy ordering,, beautiful flowers,, delivered as requested for a funeral,, wouldn't hesitate to use this service again
Easy access to buying flowers for the memorial. Responsive to my feedback about default additional items in the flower purchase (candle). Thank you.
I was called the day of the funeral to be told the florist doesn't deliver in that area. I clicked on "send flowers" on the funeral history me website. Very disappointed.
Easy to order and the prices are very competitive.
First time using Echovita, I was skeptical on using it. I am used to using florists. Easy to order on line and I actually did get confirmation from the actual florist that created my flowers. My flowers did arrive at the slated time. I would use Echovita again.
Beautiful fresh flowers.
Customer service was excellent.
It was sad going to the calling hours for my friend and the flowers looked awful. The arrangement did not look like the picture on line. The picture on line had beautiful fresh flowers. None of those adjectives applied. The flowers were already starting to sag. The bouquet was full in the picture but not at the funeral home. The vase was larger than the bouquet. It was a sad day at the funeral home. I won't order again!
The flowers never came for the funeral - my credit company has been notified - will never order again!
Hi Mary B.,
Your order was actually delivered on March 27th at 8:00a.m. To St. Catherine Laboure Church, so it was delivered on time for the 10:00a.m. Service as scheduled. You were also sent a delivery confirmation email from Blooms today, which you may have received in your spam. You claim to have notified your credit card company, however, if you had any questions or concerns regarding your order, you could have contacted us, Echovita, directly via our website or called Blooms Today at the number provided on your receipt. We can confirm that at no time did you attempt to contact us or Blooms Today. If you have any further questions you can call 1-800-522-8707. Thank you.
I never heard of Echovita until it was shown as a link on the funeral home website. I figured it could be trusted since the funeral home recommended it and I would give it a try. I set up delivery of a floral arrangement for a memorial service. The service was on a Wednesday at 3pm. I placed the order on Sunday. The order was accepted and my credit card billed. Tuesday at 9am they called to tell me the floor arrangement I ordered, which was a standard item listed on the website, was unavailable and would I agree to a substitution of a floor basket. I agreed. Wednesday at 9am, they called to tell me they were unable to fill my order and it was being cancelled and I would receive a full refund. The order was placed 4 days prior. Completely unprofessional and unreliable. And for the record, I immediately called 1-800 Flowers and they were able to find a florist at 9am the day of to make a same day delivery before 2pm.
Hi Robyn M.,
We're sorry to hear about the experience you had. We'd like to take the time to clarify some information. First, Echovita is an obituary website, not a florist, nor does Echovita appear as a florist on funeral home websites. All flower orders received on Echovita are processed by Blooms Today who then assigns the order to a local florist near the delivery address. The local florist contacted you regarding a substitute for the arrangement you selected, then they contacted Blooms Today the next day to inform them that for whatever reason, they wouldn't be able to deliver your order, which is why you were informed your order would be cancelled and refunded.
After placing my order for a funeral arrangement, I never received any details as to if ot when it was delivered, so I have no clue as to whether the family actually received the flowers.
It was quick and easy and the choice of arrangements was very nice.
I did not see the flowers in person. So can ot evaluate.
May e you should consider sending a pic of the order before it is delivered foe a more accurate survey
I received your link directly off the Funeral Home website, as a preferred florist. I place my order, then I was told you could not deliver to the funeral home.
Hi Barb S.,
We're sorry to hear your order couldn't be delivered. Echovita is not a florist, it is an obituary website. You visited the obituary page on our website, and placed an order for flowers, which is processed by our partner, Bloom Today. They then assign the order to a local florist near the delivery address, who is responsible for preparing and delivering the order.
Not sure the flowers were sent, didn't get an acknowledgment
Hi Oscar L.,
You may have received the delivery confirmation email in your spam. It is sent from Blooms Today. If you didn't receive it, please call 1-800-522-8707. Thank you.
Thank you for connecting me with the florist and making the order super easy. The flowers were the biggest arrangement there and were beautiful. The price was fantastic for the size of the arrangement
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul D.,
We're very sorry to hear the arrangement delivery was not as described. Please call Blooms Today directly at 1-800-522-8707. There is a 100% satisfaction guarantee or your money back. Echovita is an obituary website. Flower orders are processed by Blooms Today and prepared and delivered via a local florist. Thank you.