Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Les gens de ma famille qui étaient présent au salon funéraire m'ont confirmés que le bouquet que j'avais commandé n'a pas été livré à l'endroit.
Je ne sais pas si c'est un arnaque mais je suis très déçue et c'est la dernière fois que je fais affaire avec vous.
Ordered flowers for a funeral and was notified that flowers could not be delivered. Refunded, but disappointed the order wasn't fulfilled.
Ordered flowers to be delivered for cousins funeral. Received email notification at 2:30 pm on the afternoon to be delivered that our order was cancelled because they couldn't find a provider.
This order was for my sister-in-law who was very special. Normally I would not have spent this amount of money. I want to let you know that I was extremely disappointed. It was incredibly wilted and a total embarrassment.
Hi Sherry S.,
We're very sorry to hear that. As per our refund policy, please call Blooms Today directly at 1-800-522-8707 to express your complaint as there is a 100% satisfaction guarantee. They may require a photo to backup your claim. Thank you.
Finding our particular listing was beneficial since we would not have known our former neighbor has passed away. It allows us to send flowers to the funeral...
We received confirmation that our order was delivered, when order had not actually been delivered. I had to make multiple phone calls and order that was finally delivered, as the service was coming to an end, wasn't even remotely close to what was ordered or pictured. Regretted not spending a little more to use a local florist.
Only reason this isn't one star is that the company refunded our money, which I appreciate. But we can't ever go back and have flowers at the funeral.
We were a bit concerned about using your company, because this was our first time, but the bereaved family actually made a point of saying, how nice the flowers were and of course they were also delivered on time.
Thank you
PS: We have already been asked for feedback by Flowers - Blooms, who we believe are the same company as you?
Very good
Let's hope you deliver on time
Interesting that adv claims free delivery, however a charge for weekend/care handling...really?
Next I received an email or message saying flowers could not be delivered until the funeral service.
Not satisfactory. I cancelled my order.
Hi,
The cost of delivery is included in the displayed price, however, local florists charge a care handling fee, and weekend delivery fees, so if you select for the order to be delivered on the weekend, we must add the fee as well. Thank you.
Was supposed to be delivered Sunday 21st, not Saturday 20th. Funeral is Tuesday so afraid of wilting.
Hi Andrew K.,
As stated on our website, the florist coordinates the best time for delivery with the funeral home or church. If the florist is told to delivery the arrangement a different day or time, that is what they do, otherwise, there is a chance that if they were to deliver the order when you requested it, it would not be received. Thank you.
This company is rehashing obituaries without permission and then apparently selling flowers for the funeral. This has been upsetting for the family and I can't believe someone would take advantage of a family's loss like this! Please remove my grandma Sherry's obit!
Hi Aubrey J.,
Please contact us via our website for the removal of your grandmother's obituary because we cannot remove an obituary with only a first name. When obituaries are posted on the internet, we further share the basic facts only in a death notice format to inform society of who has passed away. We organize all obituaries and death notices by city, so that people can see who passed away daily in selected cities of their choice with a free subscription. We do this in an effort to create as much support as possible for families. People can share their condolences for free with the family via email or social media. Families can post full obituaries on our website for free or submit the full obituary to be shared by us and replace the pre-existing death notice. Families can then claim the obituary with proper proof, such as a photo of the death certificate to receive money raised through sales or donate it towards a charity of their choosing. Pictures can be posted to create a memorial page for free by friends and family. Any modifications, corrections, or requests for removal by the family or their representative are completed immediately upon receiving notification. We only have the best intentions and are truly sorry for your loss.
I ordered flowers through this company to send to a funeral home a month ago for the service of my best friend's grandfather and they never showed up. I spoke to multiple representatives, and they were acting helpful, however they told me they "couldn't give me info on the florist they used." They did give me a full refund, but I definitely will not be using them again.
Hi Rachel P.,
Echovita is an obituary website who's flower orders are processed by Blooms Today. As per our policy, if any order is not delivered, delivered late, or the flower arrangement delivered is not satisfactory, the customer receives a refund, as you did. However, as per Blooms Today's policy, they do not give out the name and contact information of the local florist because it is a part of the agreement they have with local florists. Blooms Today handles the customer service. If you don't like that policy, that's up to you. Unfortunate circumstances can arise, which is why companies have policies in place. Customers don't get to overturn policies for their own liking and there are reasons why policies are put in place.
Quick and Easy transaction. Very nice and as described.
The arrangement was easy to order online and delivered as specified.
Thank you for making this so easy, very helpful at a very difficult time.
We were totally shocked at the size of the peace lily that we paid almost $100 for! It looked like something in small flower pot! I would never recommend anyone using your business again! What a ripoff, you should be ashamed!
Ruth Newton
Spray was beautiful but you did not add Cathy on the card after I contacted you. You said you would add her to the card. She is a sister.
Very dissatisfied. The flowers that I ordered for my Aunt's funeral were not delivered. The only reason I was given was the local florist was not able to fill the order. I ordered the flowers 3 days before the funeral.
I Ordered and paid for flowers for a visitation service. We received an email that day a few hours before the service that the flowers couldn't be delivered! If you can't deliver on the day of the service you shouldn't be in business. At least we got our money refunded, but would have preferred the order was actually filled.
Hi Kelly A.,
We completely understand your frustration. Please try and understand that Echovita is an obituary website, not a florist. Your complaint is more so directed at the local florist who was assigned your order. If the local florist wasn't able to fulfill the order, they should have notified you within 24 hours of placing the order, so that you had enough time to try and find another florist.
I never received confirmation that flowers were delivered to funeral home. I think this needs rectification.
Hi Rebecca M.,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one, please call 1-800-522-8707. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Votre commande a été annulée et remboursée le 11 avril, soit 2 jours avant le service. Nous vous avons envoyé un email à ce sujet et vous avez reçu un email de notre partenaire Blooms Today. Veuillez vérifier vos spams. Vous avez été informé par e-mail que votre commande ne pouvait pas être exécutée. Vous avez eu le temps de commander ailleurs.