Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Plant delivered after the service concluded, so disappointed! Will not use this service again.
Ordered on a Friday, funeral was on a Tuesday@ 10:00 a.m. At 9:30 that morning an e-mail said that they could not deliver to the church, asking if there was an alternate address for delivery. This didn't make any sense. I asked for a refund.
I ordered flowers and a card for my cousin's funeral in another state, from my entire family. This was confirmed by your email and paid for. This was done through your link on his obituary. Several days after the funeral, I was advised that you had not been able to find a florist and never fulfilled the order. My own quick internet check found at least 10 florists in his city. I was not told of your failure until afterwards, which was too late to make other arrangements. Your offer of 20 % off my next purchase is not worth anything because I will not use your service again. I cannot understand how you failed so badly on such a straightforward transaction.
Hi Matt P.,
We're sorry to hear about the experience you had. If the local florist assigned your order was not able to fulfill your order, they should have notified you before the service date to give you the opportunity to purchase elsewhere. In your review, you made it seem like our partner, Blooms Today, only offered you 20% off of your next order, but you didn't mention that your order was fully refunded as well. Although there may be 10 florists in the same city, not all florists offer delivery, and some may still be considered out of the area if they don't deliver to the specified address. Thank you.
Speedy delivery, flowers looked great, for my best friend's funeral. Thanks.
Ordered what we thought by the photo on your site a Classic Peace Lily Plant to express our sympathy. We arrived at the funeral home this afternoon and was very disappointed with the plant arrangement. It was extremely small and didn't look anything like the photo we order from on your site. Your photo made the plant look much larger and was in a good size basket. I'm not even sure there was any Peace Lily in the arrangement. We specifically purchased the Peace Lily Plant because it symbolizes serenity and expresses sympathy for a loss.
Hi Ellen H.,
If you are unsatisfied with what was delivered via the local florist, please call Blooms Today directly at 1-800-522-8707. Also, when selecting a plant of flower arrangement, the dimensions of each size are indicated directly beneath the photo. That is the guideline used by the local florist when preparing the arrangement. For plants, please note that they may not yet be bloomed, depending on what is available at the local florist. Thank you.
The flowers were pretty and delivered as ordered. Was disappointed in the misspellings on the card. My order had been sent with correct spelling and the errors diminished our message of respect.The response to my review was, "Not our fault." I knew that. But no follow up on how this will be corrected for future patrons. Will order other ways next time. Two stars for not seeming concerned about customer service improvement.
Hi Elaine S.,
We're sorry to hear the card had spelling errors. Please note that Echovita transmitted your message correctly, as you entered it, however, it is the staff member at the local florist who writes the message on the card, so that shouldn't reflect on us. Spelling errors on the card are not our fault. Thank you.
Had beautiful arrangements to choose from. I was unable to be there but my niece sent me a picture. They were beautiful! God job!
The flowers were beautiful and were delivered on time.
Ordered a plant (peace lily) for a funeral. Received a call the morning of the funeral that they were unable to find a florist in the area who could deliver the plant. I asked if I could change my order to a floral arrangement and was told no. Left me scrambling that morning to find an another florist who could fill my order.
Ordered sympathy flowers to be send to a friend and her family. Site stated it would be there within the service time. It was not delivered that day. I did receive the opportunity to send to her home, but to me, that negates the sentiment. A refunded was given about a week later.
I got charged for two flowers pieces when only ordered one, same flower vase for the same person what a scam from the same person
Easy to use but not as stated when I ordered. The ceremony was at 10 am but flowers were not there.
Ive never been so embarrassed. The flower arrangement looked small for $150 and looked like they were delivered last week.
Hi Michael L.,
If you are not satisfied with the arrangement that was prepared and delivered via the local florist, please call Blooms Today directly at 1-800-522-8707. Thank you. They may require a photo for proof.
The flower arrangement was exactly like the photo. Very happy and impressed.
I received a call the day of the wake that the florist was unable to deliver.
I did get a refund in a timely manner.
Arrangement did not have the fullness shown on the website. Definitely not a $207 arrangement. This was for my best friend's funeral and I was left embarrassed with what was delivered.
The flowers were delivered at the time and place I asked for.
Hi Jessica B.,
If you are not satisfied with the arrangement prepared and delivered via the local florist, please call Blooms Today directly at 1-800-522-8707. Thank you.
Ordered online for remote delivery to a funeral home. Did not receive any notification that the delivery was completed. Would like an e-mail with a photo of the delivery.
Hi Joseph,
Please check your spam for a delivery confirmation sent to you by Blooms Today. If you didn't receive one, please call Blooms Today directly at 1-800-522-8707. There is no photo of the delivery. No where does it say there is a photo of delivery, and local florists do not offer that.
Was terrible, they were unable to complete my order
I believed I was on a legitimate local site connected to a loved one's funeral home and made the mistake of ordering very costly flowers which were assured to be delivered to the ceremony in a timely way. The site even indicates reminders e.g. "there's still time to get flowers delivered for the service" etc. Embarrassingly, I am at the service and of course the flowers are NOT there leaving me trying to search and explain to those that shared the cost with me. Later I received a delivery notice hours and hours after the service. No clue if the family ever received them or if they even actually arrived...
Hi Michelle C.,
Echovita is not a local site, which explains why we have obituaries from Canada, The United States, Australia, and New Zealand. However, all flower orders we receive are processed by Blooms Today and fulfilled by local florists within the area of the delivery address. Please call Blooms Today at 1-800-522-8707, as stated on your order confirmation email, if you have any questions or concerns regarding your order. Thank you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Darla,
We're sorry to hear about the experience you had, and unfortunately, these things can happen. If you were contacted 30 minutes before the funeral, that means that the local florist responsible for preparing and delivering your order ran into an issue with the delivery, which is why they contacted you about an alternate address/option. Thank you.