Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Flowers were perhaps delivered but no card given to the bereaved family to acknowledge our gift.
I ordered an arrangement for the funeral of a family member on a Tuesday for delivery to the service the following Saturday. On that Saturday I received notification that you had cancelled the order because you could not find a florist to fulfill the order. You had five days between the order and the service but did not notify me until after the funeral that my order was cancelled leaving me with no other option.
Hi Theresa B.,
We sincerely apologize for what happened with your order. There is no reason why our partner Blooms Today contacted you so late to notify you your order couldn't be fulfilled. Please note that Echovita does not handle flower orders. Echovita is an obituary website. All flower orders placed on our website are processed by Blooms Today. Once the order is processed, it is Blooms Today's responsibility to notify the customer of any issues regarding their order by communicating with the local florist.
Convenient and liked the selection- its great that the info for the service is linked to the order. Plus not huge delivery fees.
I placed an order Friday around 1pm pst and the funeral was the following day from 9-12
I put the delivery time at12
They called and said that they couldn't fulfill my order. No explanation just that it wasn't possible. My refund came back quickly though but I'm sad the flowers were not delivered at my friends funeral because I'm in another state
Hi Emily M.,
It is evident what happened in this case. The florist simply didn't have enough time to get your order delivered on time. The service was from 9-12 the following day, but you chose 12 for the time of delivery. Had the flowers been delivered by 12, they would have been delivered towards the end of the service. When the florist checked with the funeral home to confirm the time of delivery, they were told they'd have to deliver the flowers before 9a.m., and they couldn't do that. Thank you.
I spoke to everyone involved and no one saw the flowers.
Hi Dianna K.,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one, or you believe your order was not delivered, please call 1-800-522-8707. Thank you.
Ordered the flowers online, and the order was processed quickly and in a timely fashion with communication on each phase.
The arrangement was as described and looked great.
Never got the flowers at all. Weren't delivered to the funeral home the day before for the viewing and weren't delivered for the next day at the funeral.
A refund was processed for your order on April 30th.
I had ordered flowers to be sent for viewing and funeral and when I showed up for the viewing I went looking for the flowers that I had purchased and they weren't there. I asked the funeral home and they said all flowers were delivered between 2pm and 3pm. It was 6:30pm and they still werent' there. Then I get a confirmation that they were delivered at 5:30pm. OK so where are they? The next day when the funeral was taking place there were still no flowers delivered. So if they were delivered then where are they. I even confirmed the address when I called to say the flowers weren't delivered which was the address that I had put on the order. So in the end the viewing, funeral came and gone and I had to explain that I did send flowers and paid in full but someone else must have received them. Lucky for them I guess. Definately not a happy customer.
The ordering process was seamless. The flowers arrived at the church as needed and the family receiving the flowers talked about how beautiful and special they were.
I paid for what was supposed to be the largest of 3 choices for the "America the Beautiful" arrangement. It looked NOTHING like the picture and it was TINY! Completely dissatisfied! I sent these flowers representing a group and was actually ashamed of what was delivered verses what I ordered! Rip off!
Hi Cory F.,
We're sorry to hear that the local florist didn't send a satisfactory flower arrangement according to what you selected. I can confirm that a ~30% refund was processed on May 15th. Thank you.
The candle was checked before I asked for that. The flowers were not sent until service was over. The Bloom site showed this. The flowers were never posted on funeral home site. I order several says ahead.
Ordered flowers that could not be delivered to funeral home, church or home address.
Memorial service not delivered. Totally forgotten.
The flowers weee delivered late after the funeral services had already started. When I called to check on the status, the customer service rep was not very helpful and her only suggested solution was to offer a refund. I just wanted to make sure the flowers were delivered, not get money back.
Ordered flowers on May 7, to be delivered today, May 8, to the Gate of Heaven Cemetery, Hawthorne, NY, for an 11am service at the Chapel right on the premises, for Patricia DiMarzo. No flowers were there for the sevice. No flowers were ever even seen.
Disappointed.
Hi Virginia H.,
We contacted Blooms Today and they said your order was delivered to the cemetery on May 8th at 10:45a.m. Please call 1-800-522-8707 for more information regarding your order. You were also sent a delivery confirmation from Blooms Today, which you may have received in your spam. Thank you.
The first mistake was my fault. I trusted Echovita, and their partner Blooms Today with delivering flowers for a family member's funeral. They happily sold me a product, then 48 hours later they could not deliver on what they had sold me. To add insult to injury, they only alerted me of their failure 10 minutes after the wake had began. It is like they don't understand they are dealing with people who are grieving the loss of someone, and how their failures impact those people, given the fact that there are no do overs, and their are no other opportunities to make things right. Simply put, their failures and how they handle them are simply unconscionable and unacceptable.
The second mistake is that Echovita sent me a request for a review of my experience with them, and their partner Blooms Today. I am telling you like it is. If you want your flowers to actually show up for a loved one's funeral, DO NOT use either of them. They both give zero about their customers, and the awesome responsibility they are trusted with.
Hi Victor W.,
We're sorry to hear about the experience you had. I'd like to clarify a few things, as it does sound like you are a little confused. First, Echovita is an obituary website, not a florist, so therefore, we don't handle any flower orders ourselves. All of our flower orders are processed by Blooms Today and each order is assigned to a local florist. The local florist assigned the order is responsible for preparing and delivering the flower arrangement. If, for any reason, the local florist is unable to deliver the order on time, they are suppose to notify the customer in advance, so that the customer can try and place their order somewhere else. However, if the local florist has a last minute issue and cannot deliver the order, the customer is notified and a refund is processed. Lastly, Echovita did NOT send you a request for a review. The request for the review was sent to you from sitejabber, which is this review website. They automatically send customers a follow up email for a review about their order 2 weeks after the date the order was placed. You had a bad experience, and we understand that, however, we have millions of customers who had excellent experiences with their flower orders. Thank you.
Not as depicted in advertisements
Half the flowers were included
Call a local florist!
Hi Francesca E.,
All flower orders placed on our website are fulfilled by local florists. If you believe the flowers prepared and delivered via the local florist were smaller than the dimensions indicated beneath the photo of the arrangement you selected, please call Blooms Today directly at 1-800-522-8707. Thank you.
I had a pleasant and easy experience ordering flowers. The arrangement was very nice and I would recommend them
Ordering was very easy, but I was slightly disappointed in the arrgmt. For price it was smaller than arrangements I have ordered from other companies for the same price.
The order process was great but getting notice on the delivery date that it wasn't available was heart-stopping. The substitution was very nice, though I never received a "receipt" to show whether it cost more or less than the original.
The local florist uses the same cost as the original order when providing a substitution.
Wonderful choices, and easy to complete the process.
Great service. Family of deceased really enjoyed the arrangement.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bettydeen B.,
The card message you filled out when placing your order is written on a small card and placed within the flower arrangement itself. Florists do not send regular sized cards and hand them to the family. Not even the flowers are handed to the family unless you had the flowers delivered to the family's home. Otherwise, as per all flower orders delivered to a funeral home or church for a funeral, are given to the staff there who are responsible for putting the flowers on display. Thank you.