Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Flowers were not at my friend's funeral that was promised! I want full reimbursement and reason why they never showed up!
Echovita was available where and when I needed them.
The website was very user friendly. They processed my flower order and delivered in a timely manner, then they notified me when the delivery was made. Excellent service. Highly recommended.
Not messaged until 3 days after the funeral service that my order was unable to be completed
Hi Sherryn W.,
We're very sorry to hear this. It is not acceptable for a customer to be notified of a non-delivery 3 days after the delivery date. The local florist did not meet our expectations. When our partner, Blooms Today realized the local florist did not submit a delivery confirmation they reached out to them and found out the order was not delivered.
It was So easy! Beautiful flower arrangement and delivered on time.
Ordered flowers on a Thursday for a memorial service two days later through an obituary site. The following Wednesday, I received an email that my order was being refunded, and delivery was not possible due to circumstances beyond your control. Happy to have received refund, but I wish I had known to make other arrangements.
Ordered flowers for a funeral service, to be delivered by 11:00 am, May 11th. The flowers arrived 7 hours late, at 6:30 pm.
Hi Steven P.,
The delivery confirmation from the local florist stated your order was delivered at 11:00a.m. On May 11th, not 6:30p.m. We also responded to your credit card dispute claim and provided proof. You were also sent a delivery confirmation from Blooms Today, which you may have received in your spam. Please note that the time you receive the email, is not the time the delivery was made. Thank you.
I purchased flowers for a funeral, and then, on the day of the funeral, I was told that they would not be able to be delivered in time. I was asked if I wanted to send them to a family member's house instead. I agreed and then scheduled the delivery for the day after the funeral. The day after the funeral, when the flowers were supposed to be delivered to a family member's house, I received an email stating that they would not be able to make the delivery on that day but that it would be the following day. I was not provided with any other options in the email. The next day, the flowers were delivered, but I never received a confirmation for delivery. Would not use this company again.
Hi Ashley V.,
You may have received the delivery confirmation from Blooms Today in your spam. Thank you.
Ordered flowers 1 week before funeral to make sure delivery would make it. I received a notification 3 days after funeral that there was an issue and the flowers were not delivered. Things happen, I get it. But if delivery was not going to happen I wish I knew same day. I could have rushed flowers from a local shop or in some other way expressed my condolences. Days later is just not ok. It's disappointing and it looks like I didn't try to share my condolences with the family.
Hi Kristin E.,
We completely understand. We expressed your complaint to Blooms Today who spoke with the local florist. Thank you.
Easy transaction I tried twice to send flowers for my cousins funeral and the website wouldn't let me. I cancelled twice.
I was surprised when I received what appeared to be an automated response that they contacted every delivery company in the area and none of them could get my flowers to the funeral home on the day of the service. The response asked for an alternate address which I provided. I kept getting automated responses saying my issue had been resolved, but never told which issue it was. No one on our end knew where the spray was going to be delivered. In the end, it got where it was supposed to go and by all accounts, it was beautiful. I'm thankful for their service.
I ordered flowers for the funeral of a relative and was pleased with the arrangement that was delivered to the funeral home. I live overseas and found the ability to order and have a lovely arrangement delivered was a great service for me as I was not able to do anything in person. My family members were pleased with the arrangement which was a comfort. Thank you for the service.
Excellent, very high-quality items, friendly, recommended to everyone, everything that is written is what you get. I would recommend it to everyone, and I hope for further cooperation with you. Kind regards
Ordered flowers for funeral with my credit card, no problem. I received an email later in the day informing me they couldn't make the delivery and canceled the order. Then the fun started! I tried using my card and it was flagged for fraud from my bank, and I said, let me guess, a flower delivery business? Yep. I think they operate like a food delivery service from home.
Hi Harry O.,
You ordered flowers, you received a refund, then you claim that it is our fault you credit card was flagged for fraud. Perhaps, the reason is because some credit cards for U.S. residents treats purchases on our website as a foreign transaction. Since Echovita is an obituary website based in Canada, some U.S. credit cards recognize orders from our website as a foreign transaction, however, Echovita serves both Canada and The United States, and all of our flower orders are processed by Blooms Today and are fulfilled via local florists. We don't "operate like a food delivery service from home". Thank you.
Très déçu car j'avais acheté des fleurs pour mon amie elle est Décédé du cancer er c étais ses funérailles et les fleurs ont jamais été livré
Bonjour Chantal,
Votre commande a été remboursée le 29 avril. Nous sommes désolés que le fleuriste local n'ait pas pu honorer votre commande.
I ordered a floor spray arrangement and a plant arrangement. I was notified that the plant arrangement could not be delivered. After reaching out to echovita, I quickly received a refund.
Hi Lori D.,
We contacted Blooms Today about your plant order, and they said they were awaiting your response to see if you wanted a refund or a re-delivery to a home address. I advised them that you wanted a refund, so we processed a refund for the order. Please allow 5-7 business days for the refund to be returned to you. Thank you.
How embarrassing to not be able to send my ex- father-in-law flowers. This was my first time ordering from this company. I feel so bad for not paying my respect by sending a flower arrangement it would have shown we care.
Ordering the bouquet was simple and it was nice to see the flowers arrive before we left the wake.
Apparently, your claim to deliver flowers is completely false did not find out you could not do the job until I was leaving to go to the funeral very disappointed in you
Hi Martin G.,
I'm not sure what you mean, but as per our refund policy, any orders that are not delivered, or not delivered on time are refunded. When Echovita (an obituary website) receives flower orders, they are fulfilled via local florists. Once the order is assigned to a local florist, it is their responsibility to prepare and deliver the flower arrangement. Echovita doesn't handle any flower orders, nor are we a part of the process once it is assigned to a florist. To say "our claim to deliver flowers is completely false" is not true. 92% of orders are delivered on time successfully. Any outliers are refunded.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John H.,
We're sorry to hear your order was not delivered. We called Blooms Today and they tried contacting the florist assigned your order. The florist did not provide a reason as to why your order was not delivered. We have processed a full refund for your order, which you can expect to receive within 5-7 business days. If you'd like to speak to someone over the phone, please call 1-800-522-8707. Thank you.