Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Looked like a little grocery store bouquet. I was embarrassed at the funeral home. Definitely not worth the cost.
The ease of doing business with this company assures me l will use them again.
Ordered flowers based on website saying there was still time. Shortly after ordering got a follow up email stating flowers could not be delivered. I was quite disappointed by this. Blooms today was linked florist being used for this order. Perhaps a different company needs to be used.
Hi Lori G.,
When you placed your order, it was very close to the cut-off time for orders to be received for that service. Technically, there was still time, according to the window of opportunity setup between Echovita and Blooms Today, however, since the local florist wouldn't have received your order until the next morning during their hours of operation, they may not have had enough time to prepare and deliver the order. Thank you.
I purchased flowers through the obituary website a week ago and then the funeral service came and went and I got an email saying the flowers couldn't be delivered and to give an alternate address. That is never acceptable. Luckily my fiancé was able to attend the service and expressed condolences for us otherwise we would have not sent anything nor attended.
We're terribly sorry to hear this happened to you. Of course, this is unacceptable. The local florist had plenty of time to inform you they couldn't fulfill your order, so that you could have looked elsewhere. We've expressed your complaint to Blooms Today, and they informed us that the local florist experienced a system error and some of their orders received on May 20th did not print, so they were unaware until almost noon on May 31st, which was the day of the service. Thank you.
I ordered a large bouquet of flowers for a funeral that I was unable to attend and the flowers that were delivered were nothing like I had ordered and paid for. It was a tiny table vase wirh very few flowers and mostly greenery.
Hi,
We're sorry to hear the local florist failed to deliver the flower arrangement as pictured on our website. I can confirm that you were issued a refund of approximately 27% of the cost of your order on May 19th. Thank you.
Easy, quick process. The pictures of the choices were representative of the final product.
I ordered a funeral flower spray. I was unable to attend the funeral due to distance. I got a confirmation email that the flowers were delivered to the funeral home. A relative was at the funeral and told me there were no flowers from my family. The funeral director confirmed this. A refund was issued. I would have much preferred to have the flowers I ordered at the funeral service.
User friendly. Good selection. Delivered as promised.Highly recommend
The flower arrangements were very nice and it was delivered on time as expected.
The service was on May 22, I ordered flowers from Echovita on May 18th. Ordering was easy, but they were not at the funeral home until after the burial. Visitation at 10 am, service at 11 and burial at 12. My sister -in -law saw the flowers on a hall table when she came back to the funeral home with her mom (her husband's funeral). Ordered $100 arrangement, $70 delivery, $2 handling charge and $10 candle I did not order, which all would have been fine if they arrived on time. Waste of money!
Hi Cathy F.,
Since you didn't want the eternity candle, we have cancelled and refunded it. Please allow 5-7 business days for the refund to be returned to you. If your order was delivered late, please call Blooms Today directly at 1-800-522-8707. I would like to add that your order does not have a $70 delivery charge. I don't know how you broke down the price of your order, but the amount displayed under each arrangement is the price of the arrangement including the cost of delivery. No where does it say the arrangement is $100 and the delivery is $70. Thank you.
I recently had a family member pass who lives out of state. I wasn't able to attend the funeral, but wanted to send my condolences in the form of flowers. The online ordering process was easy, from that point on their customer service was non existent. I was basically left in the dark from that point forward, there was no communication from echovita or anyone else for that matter. I didn't know (and still don't to this day) if my order was sourced to a local florist, if the order was fulfilled, or even worse, whether the flowers were ever delivered to the funeral home! Having a loved one pass out of town is stressful enough, this experience didn't help. I will never use this service again, nor would I recommend it to anyone else!
Hi Jim K.,
We sent you an order confirmation email. Delivery confirmation emails are sent from Blooms Today. Please be sure to check your spam. If you didn't receive a delivery confirmation email, please call 1-800-522-8707. It is not true that our customer service is non-existent, especially since we sent you confirmation emails and you never tried to email us via our website, nor did you call Blooms Today, who's phone number is both on our website and on your order confirmation email. Thank you.
Quick and easy way to send flowers for a funeral in a town I am not familiar with, took the hassle out of finding a florist! I was asked to provide a candle on the announcement, I didn't see where there was a charge for this so I clicked yes. I was VERY surprised to see I was charged $10 for this, something that costs NOTHING to put on the website. Very misleading.
I have now been chastised for my review. Yes, maybe I should have seen the extra $10, but think about where my headspace was at that moment in time. I was dealing with a loss and just desperately trying to get something to the funeral to show my support since it was too far away to be there in person. Jordan L was snippy in her response to me, if she wanted to make me feel stupid, she succeeded! Before her response I would have used Echovita again. Now, probably not.
Hi Linda E.,
During the checkout process, in step 4, it clearly states the candle is $9.99. You could have removed it from your order. It is also displayed in the complete price breakdown on the left-hand side of the screen before placing your order. Virtual candles are not free to implement. There is the cost to create the virtual candle, which involves programming and services. Just because something is virtual/digital, doesn't mean it is free. If you don't want the candle, please contact us directly via our website, and we can cancel and refund it. Thank you.
Quick and easy way to send flowers for a funeral in a town I am not familiar with, took the hassle out of finding a florist!
Ordered a red, white and blue spray for my good friend that passed. The spray looked just like the picture and was very beautiful, and was delivered exactly when they said it would be.
I never saw the flowers that my wife and I sent to the wife of one of my college classmates to show our condolences in the passing of her mother, but she seemed to greatly appreciate them. I'm very happy that they arrived in a timely manner and from the picture description, looked very nice.
Great service, delivered in a timely manner, and beautiful flower arrangement!
Thank you!
The viewing was over at 11:30 am, no flower. So embarrassing.
Hi Gerald B.,
We called Blooms Today to inquire about your order. They said the local florist confirmed it was delivered, but didn't provide a time, so we have gone ahead and processed a refund. It can take up to 7 business days to receive your refund. In the future, please contact us directly, or call the phone number on your receipt. Thank you.
Was notified my order was not delivered to the funeral. Given opportunity to change order to home delivery but did not want that. I cancelled the order and was sent notice that I would receive a refund in 5 - 7 days. On day 8- I had to reach out to get my money back. Will not use again.
Hi Kathy L.,
Echovita experienced an outage on May 13th for a period of time that affected some refunds processed by our partner, Blooms Today, on that day. Typically, when Blooms Today processes a refund, our system automatically processed the refund the next morning. Blooms Today reached out to us on May 22nd, and asked us to confirm the refund, which we then processed on our end. It was a technical issue.
Thanks to making this easy with ordering especially with all that was happening during this time.
I ordered flowers this morning for a very close & dear friends funeral. And in just a few hours the flowers were delivered. Thank you!
The only thing that could have been any better would be, if I could have been sent a picture of the flowers.
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Hi Lynn O.,
If you believe the flower arrangement delivered didn't resemble the arrangement you selected due to it's size or content, please call Blooms Today directly at 1-800-522-8707. They may require a photo of the arrangement. Thank you.