Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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The description of the flowers I ordered size wise was to be 34" wide by 34" tall they were 22" by 22".The white flowers started to have brown edges so there I was at the funeral home pealing some of the outer petals off. I was charged for a lighted candle which I never got. Just a bad experience all around.
I didn't go to the funeral and didn't get feedback on the arrangement.
Hi Kay J.,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one, please call Blooms Today directly at 1-800-522-8707. Thank you.
I ordered flowers for my fathers funeral. I used the link from the funeral home it had the address to deliver on my order it excepted my payment. I thought everything was ok then I get to the funeral home, and my flowers weren't delivered. I get an email saying they can't deliver to that zip code which makes no sense because they saw the address, and took my payment.? I had to call, and cancel after I saw my email. Never again!
Hi Melissa F.,
We are terribly sorry to hear of your experience. Typically, if no local florist is available in that area, the order wouldn't be accepted and it would say so on the screen. In this case, there was a local florist in the area, which was assigned your order, but when they received your order the following morning, they realized they couldn't fulfill it. You placed your order on June 3rd at almost 11:00p.m., at which time local florists are closed, and the date and time for delivery was June 4th at 1:00p.m. The local florist would have opened at either 9:00a.m. Or 10:00a.m. As well, our website says that orders placed for same day delivery or orders placed in the evening before the date of delivery are not guaranteed, but that Blooms Today will do their best to have the order fulfilled. Thank you.
It was easy to place the order on the site and the flowers arrived as described. A good experience overall.
Very easy and quick. I was disappointed the arrangement did not look like what I ordered on line. I liked the blue vase but the picture that was sent to me from my niece was clear. The arrangement was beautiful with a blue flower.
They let me know they couldn't be delivered in this area.
They were very apologetic, and quickly sent refund.
Very friendly.
Ordered Flowers over a week in advance for a funeral (to which this was the link from the funeral home to order flowers through), was not notified till the day prior to the requested delivery (to which I was out on vacation) that they could not deliver the order. I ended up getting a refund, but we missed the funeral due to them not reaching out sooner. I wish I would have known sooner and could have made arrangements with another company. I order flowers on behalf of the folks I support all the time and have never ran into this issue with a florist before.
Hi Elise L.,
We're sorry to hear this happened to you. If the local florist was unable to fulfill your order, they should have informed you much earlier than they did. However, if the local florist came across a last minute issue, such as a driver calling in sick without a replacement, etc. it is out of their control. Typically, when this happens, Blooms Today attempts to find another florist capable of fulfilling the order, but if not enough time was provided to do so, the order is cancelled and refunded.
AFTER the service was over, I received an e-mail saying they could not deliver. NO reason. You can imagine how distraught we were. TOO LATE TO DO ANYTHING! Hope my refund is processed as requested on the phone. I was told there is NO WRITTEN CONFIRMATION OF REFUND, ONLY VERBAL. How can this company be trusted? Why are they still in business? Why are they linked to the funeral service? THE WORST EVER.
Hi,
We're terribly sorry to hear your order wasn't delivered. Going through your review, I see a few discrepencies. First, you mentioned you weren't given any reason for the non-delivery, but if you spoke to Blooms Today over the phone, as you said you did, they would be able to provide you with a reason as to why the local florist failed to deliver your order. Your refund wa processed on June 7th. The second discrepancy, is that you stated you were told there is no written confirmation of refund, only verbal, which is 100% not true. A confirmation of the refund is sent to you via email from both Blooms Today and Echovita, so you should check your spam. Lastly, Echovita is an obituary website and over 90% of the flower orders placed on our website are fulfilled and delivered on time without any complaints. Our partner, Blooms Today is also a very trusted company. Both of us put our trust in the local florists assigned each order to fulfill the orders correctly and deliver them on time. If the local florist advises Blooms Today that they can't fulfill the order in advance of the delivery date, Blooms Today does their best to find another local florist capable of fulfilling the order. However, if the local florist fails to deliver the order without notice or delivers an unsatisfactory arrangement, our only option is to notify the customer and refund the order. Thank you.
Recipient never received flowers for a funeral. Beware this is a scam.
Hi Amanda D.,
Echovita is not a scam. Your order wasn't delivered, and per our policy, a refund was issued. Companies which are scams do not communicate with you and provide refunds when necessary.
I was hoping for some beautiful flowers for my friend's mom's wake. I picked a pretty basket with plants and fresh flowers. I was disappointed when I saw them at the wake. The basket looked half empty! Certainly it did not look like the picture I saw online. Based on my experience, I would not recommend this site to friends.
Hi Eileen P,
If the flower basket delivered does not properly reflect that of which you chose, please call 1-800-522-8707. Thank you.
Easy to accomplish the order - thank you! However, I didn't see the memorial candle that we paid for.
Living in WV not able to pay our respects in person to Anita's family sending condolence this way helped that sorrow.
If they were from this country maybe they could have found a florist! There are several in the area!
Hi Edith W.,
I believe there is a misunderstanding. Although, Echovita is based out of Canada, it is an obituary website that serves both Canada and The United States. All of our flower orders are processed by Blooms Today, which is an American company who works with local florists throughout both The United States and Canada. They assign each order to a local florist within the area of the delivery address. If the local florist who is assigned the order is unable to fulfill the order, they attempt to locate other florists within the area who is capable of preparing and delivering the order on time. If not, Blooms Today notifies the customer and cancels the order. Thank you.
OK but didn't really want the candle and couldn't figure out how to get rid of it!
The flowers I ordered, for which my credit card was charged, were nowhere to be seen at my mother's funeral service. Perhaps they were delivered after the service concluded. I'll never know.
Hi Sherri D.,
Please check your spam for a delivery confirmation email from Blooms Today. If you didn't receive one, or you believe your order was late or not delivered, please call 1-800-522-8707. Thank you.
It was easy to understand the process; however, I didn't realize this was a Canadian company and I would be charged an extra fee. Flowers that started out at $70-80 cost me $105 by time it was over. I loved my friend, but we don't have a lot of extra money. I didn't receive a note from the family that they received the flowers.
It was easy to understand the process.
The arrangement was well worth the value of the loss of the loss of a very valued employee of mine.
Thank you so much.
The photo of peace lily is beautiful. So, I ordered a peace lily for my friend's son's memorial service but the peace lily wasn't there but a green plant got delivered instead. It wasn't a good looking plant and didn't have flower. I was so disappointed and dissatisfied.
Hi Yumi,
Are you sure the lilies on the Peace Lily Plant just didn't bloom yet? If you believe the plant delivered was not what you ordered, please call 1-800-522-8707, as stated on your order confirmation email and our website. Thank you.
My experience was satisfying because my order was purchased late and was on time at the funeral home. I am, also, happy to say it was a very beautiful plant. Thank you.
The ordering process was very easy and the flowers were beautiful, thank you!
I would never use this company again, I was notified by email on the day of the funeral that they couldn't find anyone to fill our order so our flowers never got sent, leaving me with no time to call florist and get something there.
Hi Micah M.,
We understand your frustration. We checked your order and saw that you placed it on May 30th for delivery on May 31st, so if you could have been notified on May 30th, yes it would have been better for you, however, the local florist may have advised Blooms Today later on that day, and they attempted to find another florist capable of fulfilling your order, which is why you were notified on May 31st. Considering you placed your order the day prior, Blooms Today did their best to fulfill your order, and notified you when it could not be fulfilled.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ruth S.,
If there was an issue with your order, you should have contacted us directly. You never contacted us, Echovita via email, nor did you call Blooms Today directly at 1-800-522-8707, as stated on your receipt. As per our refund policy, we do have a 100% satisfaction guarantee or your money back. You are supposed to call Blooms Today directly if you are not satisfied with your order, and they may require a photo of your claim. Lastly, the candle that you lit is a virtual candle, not a physical candle, which is clearly described on our website. Since you misunderstood, we have cancelled and refunded the candle, which you will receive the refund for within 7 business days. Thank you.