Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Une petite plante d'une valeur de tout au plus 15$ a été livré au salon. Il est honteux d'abuser ainsi d'une si triste situation.
It was difficult not to be able to attend the viewing or funeral. Thank you for providing a beautiful bouquet that let the family know we were thinking of them.
It was very easy to order and receiving the information that it was delivered was great. I still have not received a thank you from the family.
The flowers I had originally ordered were not available. From the looks of a picture a friend took for me, they were much smaller than I had anticipated. It is hard to order and never be able to see the final arrangement, but I had no choice.
Hi Ronda N.,
If you believe the flower arrangement delivered was smaller than the arrangement you selected, please call 1-800-522-8707. You may be eligible for a partial refund. Thank you.
The item selected was apparently not available and required approval for an alternate. I have worked with other services that effectively select a replacement and deliver in time. We were not able to express our condolences to our family members, expecting to be able to do so through this avenue. Sorry, but very disappointed.
Hi Jennifer R.,
Since you didn't approve an alternate, your order was cancelled and refunded. Not every local florist operates the same way. Some will provide a replacement without approval, and some may need an approval. This may be because the alternate option was very different than what was selected. Some local florists may have had experiences in the past where they provided alternates that were unsatisfactory to the customer, which resulted in refunds. To avoid this, they request an approval.
I ordered flowers for a funeral. I was then informed that they couldn't deliver as ordered. They would substitute something. I find this somewhat disturbing as the specific flower arrangement had a meaning behind it for the grieving family.
Hi Donald S.,
If the local florist didn't have all of the flowers to prepare the flower arrangement as advertised, they may substitute those flowers for a different flower, so they can still deliver the order on time, as scheduled. If you didn't want a substitution, you could have simply cancelled your order for a refund. Thank you.
Easy to order and email communication is good. It would have been great to see a picture of the flowers that were delivered. We didn't hear if they were a nice flower arrangement.
Thank you
The flowers did not look like the picture and unfortunately the lilies were closed for the viewing. I am sure it looked good several days later.
Also purple filler flowers were added to the arrangement; but the family liked the softer look on the website
The card did not include our name, so they did not know they were from us. I had to sign the card at the visitation.
Terrible*********************************************************
Hi Brett P.,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one or you believe your order was not delivered, please call 1-800-522-8707. Thank you.
I was not able to attend the funeral but the children of my aunt, my cousins, were very pleased by the flower display sent by you.
The Website was very easy to use. Very detailed. Made my ordering experience awesome. The Flower was for my cousin she loved flowers. Thanks for getting the flower there as promised.
Ordered 2 days early and surprised they were not there, then as we were leaving see they had been brought in, apparently during service and left at church desk. Very disappointing.
Flowers were late and missed service. Disappointing as it automatically enters the time of the service.
Hi Christina S.,
We're terribly sorry to hear your order arrived late. Please call Blooms Today directly at 1-800-522-8707 and let them know what happened. If your order was delivered late, you will receive a refund. Thank you.
Said it all above. Poor selection choice and very pricey. For someone on a pension it made it a bit difficult.
The white roses, lilies and carnations made a beautiful and fragrant bouquet. Loved it!
Easy I needed a call back very nice to deal with and knowledgeable
I was contacted about a minor substitution in flowers. I appreciated them notifying me.
My friend who passed wanted a Patriotic Ceremony. Your flower arrangement was perfect and much appreciated by all especially his grieving spouse.Thank You.
It was very easy to navigate website. Flowers were beautiful.
I ordered the flowers from Blooms Direct through Echovita and paid the $82.00 charge with my card. The flowers were to be delivered three days later on Tuesday, May 14th at 2 pm. On the 15th, I received a notice that they could not deliver them at that time and that my payment would be put back on my card within ten business days. Five days later I contacted Blooms Direct, whose representative said they had released the funds to Echovita and that I should receive them in five business days. It has now been 21 days and my payment has yet to be put back on my card and I have gotten no explanation or contact of any kind from Echovita. I have no intention of ever using Blooms Direct or Echovita again, and I would warn any prospective customer of theirs to think twice about doing that.
Hi Esther,
If you have an issue with your refund, why have you never contacted Echovita directly? We, Echovita, experienced an issue with our API regarding refunds from Blooms Today and are currently working on issuing refunds manually. We have called Blooms Today regarding your order and as you stated, they processed the refund, but it was not complete on our end, so I have processed it today. You can expect to receive it within 7 business days. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Si vous rencontrez un problème avec la plante livrée par le fleuriste local, veuillez appeler le 1-800-522-8707. Nous n'avons pas abusé de la situation. Le fleuriste est censé livrer un arrangement qui reflète la photo et la taille de l'arrangement indiqué. Echovita est un site Web de nécrologie. Nous ne préparons et ne livrons pas nous-mêmes les commandes de fleurs.