Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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I got an email AFTER the funeral that "something" went wrong and they were refunding my payment. Well, it turns out that something was that the flowers weren't delivered. I believe they knew before the funeral that, for whatever reason, the flowers wouldn't be delivered and could have notified me so that I could make other arrangements. But, no, not only were they not delivered but I didn't know until it was too late to do anything. Totally unacceptable!
I ordered flowers in this site provided by the funeral home where the services were being held. As for them to be there Sunday for a Monday morning service. Never heard anything card was charged etc. then after the service I talked to my best friend who lost her brother-in-law and asked her if she got our flowers and described them. She said she remembered seeing flowers of that arrangement but her sister-in-law took the cards. Later that day or the next day I get this note from the local company you used saying there was a problem with our order and they weren't delivered and my card was credited. That was it. Today the three families who the flowers were from including my family all received thank you notes from our friend thanking us. How embarrassing is this situation? Your company should have followed up with me and sent some time of arrangement to my friends home on your dime! So it was not only terrible it is hugely embarrassing snd I don't know what to do now as it included coming from our close group of friends And I even wrote your company to include the two other families name. So now I am embarrassed for them. So you tell me how this experience went! It was.a wake and funeral service Monday morning - that was it for Peter Rist of Kennebunk,Maine! And I find out after the fact they never made it. Seriously. This isn't a birthday where you can have a year to be belated!. I haven't even opened her thank you card!
Hi Diane L.,
We're sorry to hear about what happened with your order. A full refund was processed on June 18th. Blooms Today should have followed up with you, as they process all of Echovita's flower orders.
Easy so good just needs to be there on time and a perfect 20
I found ordering flowers was very easy, with a good selection. The location and time was automatically filled in, all I had to do was select the arrangement, configure the wording, and of course pay. They were competitively priced, so all in all, I was very satisfied. More things should be this easy. Especially when dealing with death or sickness.
Ordered one lone, it was the average experience. Simple and quick.
WAS VERY UPSET WITH MY FRIENDS FLOWERS I SENT, I WAS VERY VERY EMBARESED! THE FLOWERS WERE WRONG! WRONG VASE, WAS SUPPOSE TO BE IN A DARK BLUE CUBE, THEY WERE IN A TALLER CHEAP BLUE VASE, WAS SUPPOSE TO HAVE AN AMERICAN FLAG, THAT WAS NOT THERE~ I WILL NEVER EVER USE THIS SITE TO ORDER FLOWERS AGAIN, I REALLY AM UPSET, I WANT A REFUND~
Hi Sheila,
I checked your order and it looks like you called Blooms Today directly and they provided you with a full refund for your order. I understand you are upset with what was prepared and delivered by the local florist, however, Echovita itself is an obituary website. Furthermore, you received a full refund for your order, which is excellent service as there is a 100% satisfaction guaranteed or your money back. You weren't satisfied, and you got your money back. Thank you.
I was unable to go to the funeral for visiting so I sent a floral arrangement. Very satisfied with the arrangement-it was gorgeous and it arrived on time. Will use this service in the future. Thank you.
So easy to order and the selection is large to chose from the inventory.
When placing an order it should not just automatic add an extra fee or something else like a light when a person was not ordering it
Easy to place an order.
Beautiful flowers, and quick service!
Please make it memorable 💙
I wasn't able to attend the celebration of life However, photo was taken by a relative and the floral arrangement was memorable.
Thank you..
Everything worked well. Pretty flowers, good customer service.
The order was not what I ordered. The person I spoke to sent me a picture of the floral arrangement that was sent to the person's home. This too did not look like the photo I was sent. I will not use your service again.
Hi Susan W.,
We're sorry to hear that. Please call Blooms Today directly at 1-800-522-8707, as stated on your receipt. Let them know the local florist didn't deliver the correct flower arrangement, so you can receive a refund if you haven't already. They may require the photo for proof. Thank you.
I ordered the flowers for a funeral viewing/service two days prior to the event and was notified 1 hour after the event had started that the flowers were not delivered. They were the link right on the funeral's website so I thought going with them there would be no issues. I did get a full refund but I was quite upset that they did not deliver.
We ordered flowers 3 days prior to the funeral day. I received an email the day after the funeral that the order had been cancelled. We had no idea and was not represented at the funeral. Very disappointed!
Hi Regina Y.,
We're sorry to hear this happened to you. It is unacceptable for the florist to not notify the customer if there is an issue with their order in advance. They will be notified.
I ordered an arrangement to a funeral service the morning prior to the service. Although the site offers same day delivery, I requested next day delivery. AFTER the service, I was notified that the arrangement wasn't delivered. I also got an international charge on my account because you aren't located in the U.S. but you claim to be local.
Hi Angela B.,
We're sorry to hear your order was cancelled and refunded. Technically, your order was still same day delivery because local florists do not deliver flowers at 9:00a.m. Since that is when most open and others are still closed. The international charge you received is from your credit card company, not Echovita. As stated both on the final order checkout screen, and on your receipt, some U.S. residents may be charged an international fee based on their credit card's terms and agreement, since Echovita is an obituary website based in Canada. However, Echovita serves both Canada and The United States because we are partnered with Blooms Today, which is an American company who works with local florists throughout both Canada and The United States. Each order is assigned to a local florist, who is then responsible for fulfilling the order on time. Thank you.
Flowers delivered were nothing like the picture. They were the smallest possible.
Picture shows more roses than lilies. I was very disappointed. I ordered the largest bouquet and the actual delivered looked like the smallest. There was a bouquet next to the one with our message that
Looked exactly like the picture of what I ordered.
Also expected to receive a receipt with the email and not received.
The website had a good variety of floral choices. The ordering process was easy. We received instant confirmation of our order and another confirmation after the flowers were delivered. The recipient said they were lovely.
I ordered flowers for a family members funeral that was out of state. I was notified 3 days after the funeral that the flower arrangement never arrived. I wish I would have known they weren't going to be delivered so I could have used another company. My money was refunded but it it's too late to show my condolences.
It was very convenient. The flowers were delivered on time and to the correct place as promised.
Your previous email indicated they couldn't be delivered on time, so the order was cancelled and money refunded, so i hope that you did not deliver them. Seeing the service was two days ago.
Hi Steve S.,
Your order has already been refunded. Thank you.
I requested flowers on 6/7 to be delivered 6/21 at the Visitation. Flowers never arrived and I paid for the flowers.
Hi Allison R.,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one or you believe your order was not delivered, please call 1-800-522-8707. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jerry A.,
We're sorry to hear about what happened with your order. Echovita is an obituary website, not a florist. The customer is advised of any issue regarding their order when the local florist notifies Blooms Today. It is the local florist's responsibility to notify Blooms Today as soon as an issue arises, so they can try and contact another local florist able to fulfill the order. There would be absolutely no reason for a company to purposely wait until it is too late to notify the customer, so they couldn't make other arrangements, especially when a refund is provided.