Eastwood

I purchased a Plasma cutter versa cut 60. The machine is nice, works great. However the torch stopped working after about the 4th use. Contacted eastwood to see what could be done, I wasn't looking for anything free. After sending in pics, I was told that it could have been machine error, or operator error that caused this issue. I wasn't looking for anything for free,, was told I had to buy a new $360 dollar torch. Got pretty disappointed about that. The customer service eastwood has is not what I would have hoped it would be, since this was a new machine, and I was willing to take on half the payment for new torch. Eastwood did say they would give a 20% discount. The machine is only 3months old, and only been used 4 times. It was cutting fine then just stopped working. I have since bought another machine a Lotos 60 from a guy. It didn't work right out the box. ( he never hooked it up). I called them and they sent me a new computer board to fix it at no charge. And I didn't even buy the dam machine from them..

I bought CONCOURS Pro 2 Paint Gun and Accessory Kit. Right on the box, it states "NO HASSLE 3 YEAR WARRANTY". I admitted to them that I broke the small gun myself after owning it for only a few months and they provided me with a new gun. It's been a year since I bought the kit now and I pulled the new replaced gun out to use it for the first time, only to find that it leaked all over the place. Called and talked to customer rep only to be told that I need to send in photos. How is this "NO HASSLE WARRANTY"? Also, I was told I was out of warranty,... HOW IS THIS? I tried to call back a second day, hoping to get a different rep, but it was the same person. WTF!

I recently placed an order on eastwood, it was for a welder. And in haste I accidentally ordered one that was a little bit different from the one I meant to order. It was the middle of the night so customer service was closed for the day. So 2 minutes after I placed the order I emailed them and asked if they could cancel my order so I could re-order the correct welder. At 9:30am the next day I get a reply saying that they apologize but that the shipment had already been picked up and I could not cancel the order. At 4:30pm that afternoon I finally get a tracking number. So I do some investigation. Apparently the tracking number hadn't been even created until 10:30pm, and the shipment hadn't been picked up till right around the time I got my tracking number at 4:30pm. So the customer service rep basically flat out lied to me. So I had to wait 4 days for the welder to come in, then I had to pay 56 bucks to send it back. By this time I just said forget it and bought another welder from a different company.

The funny thing is, everytime you place an order on the website normally. It takes them 5-7 days to actually ship it. Probably the last time I buy anything from Eastwood unfortunately. Because I like their products, but their customer service department needs a complete revamp...

Had a minor issue with the online order process but Leah C. Got my order on track. Very efficient and pleasant. Thank you.

Have ordered over $500 in the past month and all 3 orders have been a total F* nightmare. I literally just got off the phone with a customer service rep named Angela. I called because my order showed (at the same time on different pages on their website) both backordered And Shipped. WTF? SO I call to ask whats up. Angela comments that it takes 5-9 days before I likely will receive the order. The order is already 5 days old and hasn't left the warehouse, nor can she tell me when it might leave.

It was a professional and I thought pleasant conversation, but when I said goodbye I failed to hit the end call button and I heard Angela calling me a d*ckhead, and grousing about asking about my order after 5 days. I couldn't believe my ears.

Just amazing that in this competitive world, we have customer service people so jaded and rude, and clearly poorly managed that they would care so little.

Needless to say, I will never buy another thing from this company. Back to amazon and the great shipping and customer service. I may have to go through a few more steps to find some of these things, but I don't mind. There is no excuse for calling a customer a dic*head on the phone.

So IF you like to be ignored, abused and wait and wait for your products, and put up with crap customer service, then stay with Eastwood! If not, the
BUYER BEWARE!

I needed a new welder for work and their 250 Amp multiprocess rig is exactly what I needed at the right price. The reviews of the box itself were fantastic for the price point. Here's where it gets stupid, I got an email stating that my credit card information was suspicious (considering I have used this card online before and had no issues AND been at the same adress recieving bank statements for two years you can begin to see the issue) 3 days and as many emails later I have to call their customer support line and spend a dogs year on hold as the first customer in line and then play a game of telephone with their rep. To be fair both of the reps I spoke to were incredibly polite and prompt but the innability to speak to their security branch was infuriating. After the initial exchange I was asked to send in photos of my picture ID and card to their security office. I still havn't heard back weather my order has been processed. Keep in mind this is a transaction involving more than a thousand dollars. I'm going to be checking with my bank about fishy transactions on my account and put them on the fraud watch list.

Purchased a set of car dolly's. One dolly is defective and will not function. Contacted Eastwood 4 times and was told a replacement will be sent but 2 weeks later nothing. Their customer service is terrible. The web site says "Satisfaction Guaranteed" unless you have a claim. Buyer beware of this company. See the other poor reviews this company has received.

Purchased an air needle scaler and stitch weld magnets. Products work well and sales staff was very helpful.

Very bad customer service took a very long time to receive my last order and I was very unsure that I was even going to receive at all

EASTWOOD (WTF) YOU HAVE BEEN A GREAT COMPANY AND I HAVE BEEN BUYING SUPPLIES FROM YOU SINCE MY DAD TAUGHT ME HOW TO BUILD CARS. I RELIGIOUSLY VISIT YOUR BOOTHS AT THE CARLISLE SWAP MEETS AND EVEN THAT WAS A DISAPPOINTMENT THIS YEAR SINCE IT SEEMED LIKE YOU GUYS LEFT A TRAILER BEHIND.

I PLACED AN ORDER BACK IN MID SEPTEMBER AND IT WAS ON HOLD BECAUSE OF A CHARGE THAT I WAS NEVER INFORMED OF. NOT BY MAIL, NOT BY E MAIL. THE CHARGE WAS FOR $11 AND, ODDLY ENOUGH I RECEIVED THE ITEM THAT COST THIS $11. FOR THE LAST 20 YEARS, I PAY BEFORE YOU SHIP. HOW DID I RECEIVE AN ITEM THAT EASTWOOD SAID THAT I DIDN'T PAY FOR, THEN MONTHS LATER, HAVE MY ACCOUNT PLACED ON HOLD FOR NOT PAYING $11? TO MAKE MATTERS WORSE, ONCE I KNEW ABOUT THIS $11 HOLD, I ATTEMPTED TO PAY IT SEVERAL TIMES OVER THE PHONE AND WAS ASSURED THAT THE ISSUE WAS HANDLED. IT WAS NEVER HANDLED, BECAUSE I HAVE NOW BEEN WAITING ON MY MID SEPTEMBER ORDER FOR EVEN LONGER.

SO NOW I'VE BEEN WAITING ALL THIS TIME FOR THE PRODUCTS THAT I NEED, ONLY TO FIND OUT THAT AFTER FIXING THE CHARGE (THAT IN MY OPINION YOUR STAFF TOTALLY SCREWED UP ON) THEY ALSO SCREWED UP ON THE ORDER ONCE AGAIN THAT I WAS WAITING FOR IN THE FIRST PLACE. SO NOW IT'S ANOTHER WAITING GAME UNTIL I FIND OUT THERE IS ANOTHER DILEMMA. I'M VERY DISAPPOINTED AND WOULD LOVE TO FIND A NEW PLACE TO BUY MY RESTORATION SUPPLIES.

It just seems ridiculous to have spoken to Eastwood customer service a dozen times regarding an $11 charge, tried to pay for it, have a subsequent order placed on hold, and that order screwed up too. Please, fix this Eastwood!

I have been a loyal customer for years and will in the future. Great customer support. Great diy videos

I've always been very pleased with the quality of the things I've ordered and haven't ever had an issue.

I orderd a hoist in july knowing the it was on back order. In august i checked on it was told ship date was sept 20th. On the 9th i went to download the spec sheet so i could start getting my shop ready for the hoist. Showed was in stock. So i called to check on it. Was told my order had been canceled for some reason (they did not know why). All they could do was reorder for $900 more. I wanted a price adjustment because i did not cancel the order i was told they would. They were supposed to call me the next day with shipping but no one called. When i called back i was told they could not give me the original price. I talked to 3 different managers they told me it was on the manufacturer end. So i called the manufacturer they told me they do not cancel orders that comes from the dealers. They pulled up the email showing the cancel order from the dealer. After all this i did some research on line and found another dealer of the same hoist so i called them and got the same hoist for $50 cheaper than the original price at eastwood. I wrote a letter to the ceo of eastwood Brian Huck about what happend. And got no response from him. I am not really surprised at this. Because everyone i talked to there told me they would get back to me. And no one ever did. I have bought other things from eastwood before this and really liked them. But after this experience. Knowing that they really dont care. I will probable never buy from them again. And tell everyone i talk to to never buy from them.

SHE DID A VEREY GRATE JOB SHE WORKED WITH ME FOR 2 DAYS TO HELP ME GET MY ORDER PLASET JAMIE S DID HER BEST TO HELP ME OUT DUE TO YOUR GUYS IT PROBLEMS THANKS JAMIE S

Order # E*******
Site says order within x amount of time to get as early as Friday for both products I ordered which were both in stock, that was Tuesday afternoon. Could have got the same stuff from Amazon with free shipping for about 1/2 the price but wouldn't get it til Monday. Needed my parts by the weekend so bit the bullet and ordered from Eastwood, had to pay about $20 for shipping too. Got no confirmation my order was received, no tracking number, no communication what so ever. Called Eastwood Thursday evening, waited on hold forever, got to speak with a rep who was rude and told me I couldn't cancel my order because it was already on the truck. Well 2 days later I get an email saying my items have shipped, expected arrival of this coming Wednesday, and a tracking number which when I click on it only says "Shipment information sent to fed ex" and "Label created". So apparently the rep I spoke with outright lied to me saying it was already on the truck refusing to cancel my order. I'm going to contact my credit card company and dispute the charge and refuse package when it arrives. Guess I should have read the reviews before ordering fromm Eastwood. They used to be a reputable company, but it's very evident from the mostly horrible reviews that Eastwood doesn't give a rats a$$ about its customers and customer service is actually company service. I hope it was worth it because it's the last business I'll ever do with Eastwood. No stars, one would be way too much. Update: just added a screenshot of what I was seeing when ordering my stuff, this screenshot was taken Monday morning April 4th, but shows how it's so misleading, says "In Stock Get it as early as Thursday, April 07 if you order in the next 28 hr(s) 29 min(s)!" So one would assume if I order it within the next 28 hours I would have it by Thursday. My order was placed on Tuesday March 29th saying if I placed it within so many hours get it by Friday April 1st. Just got updated tracking info, fed ex picked it up early this morning, Monday April 4th. Pretty sure I won't receive it by Friday April 1st at this point. Eastwood has been unresponsive to my emails.

After my in-line filter regulator sprung a leak in the diaphragm I purchased one of their Complete Filtration Systems (CFS). After being down for a week my CFS arrived. I installed it and when I tried to adjust the pressure the needle on the gauge wouldn't move. After closer examination I found that when it was assembled they had the needle on the wrong side of the peg. To keep working I installed the gauge off my old filter regulator. I contacted Eastwood and told them about the problem and that I did not want a whole new unit, I only wanted the gauge. They sent a call tag for the whole unit. I told them this was not acceptable but they said they do not sell gauges and that I needed to send the whole unit back. I told them I did not want to be without my compressor for two weeks and that I would send the gauge back and that I was sure someone there was capable of unscrewing a gauge and putting it in a box and mailing it. They once again said they do not have gauges. I told them it was not acceptable and asked for the email address to the parts department or better yet a phone number. They have now quit responding to me. After receiving the bad gauge how difficult is it to remove a gauge and send it to me? They could screw the bad gauge on and send it back China. This is a full failure They don't care about their customers. I am in the beginning stages of a full rotisserie restore of a 1970 Roadrunner and will need paint and supplies, BUT I will not be getting them from a company that has no respect for their customers. I have bought a fair amount of stuff from Eastwood over the years and never had a problem before. There are a lot of sites that sell good products, what set them apart is service after the sale. Eastwood's service is a fail. There is no reason they can't send a gauge other than lazy or inept.

I don't usually write reviews, but people, watch this company I tried to order a 300 inverter welder, there website was down so I called to place the order via, phone my credit wouldn't go through, the representative told me it was my bank so I called my bank they said no that wasn't the case, so I took this mess as a sign, 10 days later i am alarted that my credit card is BEING USED! At East wood, I immediately call East would main off in PA, the representative basically called me a liar they said they don't charge the costumer until the item ( the one I didn't ORDER) ships and there was no shipping order,, there was also no email confirmation sent to me that a item had been purchased OR shipped so I can only assume SOMEONE at Eastwood was attempting felony card thief! The representative did not deny that they ran the transaction 10 days later AFTER THEY WERE TOLD, the mixup was due to there card system, and to halt any further activity! She actually confirmed my story and could not offer any excuses as to why this occurred or how to fix it, ONLY THAT I WOULD RECEIVE A FULL REFUND, I am writing this review almost a week later after my money was fraudulently taken from my account! Never ever again we'll I do business with this company this was the first time and absolutely the last