Eastwood

I was having trouble placing an order online so I called and spoke to Leah C. She was extremely helpful and courteous and placed my order. It was a pleasure speaking with Leah C

Customer service seems to favour offering excuses rather than actual help…not impressed, will be looking elsewhere for future purchases

Danielle J answered all my questions quickly and professionally. Eastwood's customer service is fantastic. In addition their prices are fair and their warranties beat the competition. I highly recommend them.

Ordered a spool gun for a mig135,175. I had just purchased a used Eastwood mig 135. Well it doesn't work with my 135. Spool gun is round 4 pin connector and my welder is 2 spade connectors. First email got a reply that she would find out which spool gun I needed an we could return the one I purchased. I've sent over 5 emails and posted message on Facebook page. No replies back even said if I needed a adapter to allow it to work let me know.
I will be contacting my bank to cancel the payment for the spool gun. Maybe then you will talk to me.

Very angry customer would have left 0 star's if I could.

Ordered item. Waited along time for item to ship. Guess what? Item was cancelled. Don't waste your time trying to order here... Wish I had read the reviews on other sites before trying to order! After talking to my colleagues, they also had similar experiences last year unfortunately.

I purchased an Eastwood Mig 180 right before Christmas. In January, Eastwood started selling the Mig 180 with the spool gun included for the same price. I spoke to a customer service rep about sending a spool gun which was now included for the price I paid. She was very nice and forwarded my request to the "Team." Unfortunately, the team didn't care about making it right. I will no longer do business with Eastwood but keep getting bombarded with emails and texts wanting me to buy more.

I have made a few purchases and have been satisfied. I was not satisfied with the last product and posted a review. The review was rejected as not meeting their website guidelines. I read the guide and violated no guideline. I just gave a non-favorable review. This makes me question their entire review process. How can I trust it if negative reviews are filtered out.

I ordered some cans of textured rust encapsulator and I needed some help. Danielle J was quick and very helpful in making sure everything was right and meeting expectations. Service likes this makes me feel confident that I can keep coming back for more Eastwood products.

Eastwood has become my "go to" store for my online purchasing...The service is excellent, deliveries are smooth and fast...the products are of excellent quality and low cost...These are before and after photos of my 1986 Buick Regal...Thanks to Eastwood I was able to make this restoration...Thanks Eastwood

I purchased a bench vice one year ago directly from the manufacturer, Yost. Apparently Yost sold or gave control of their vice benches to The Eastwood Company. I called Eastwood hoping to get some help with a warranty issue on my product that's less than one year old. The tech support person confessed that they haven't even "seen" the product and only offer assistance to purchases made from them, not Yost! My advice... stay clear of Eastwood!

I ordered the 180 mig for my father as a Christmas present. Christmas Day we set it up and it didn't work. Nothing worked. Messaged Eastwood that day, not expecting a reply, but wanted to get the problem on file as soon as possible. December 26th message them again. No reply. Called on December 27th to get told only thing they can do is have me drive 2 hours to them so they acn look at it, but it most likely will have to be sent out to be fixed. What a waste of money and time. About the only positive thing I could say is it was fast shipping. But it really doesn't mean much if the product is poor with very poor communication. It's very disappointing

Bought a full quarter panel from Eastwood for $697 dollars. It is advertised as an AMD panel, which is high quality, made in USA and, rightfully costs about $600 to $700. What I received was an "X-Panel", that AMD also sells at a much lower price ($399) that is made in China. This is false advertising, fraud, price gauging and just down right dishonest. I paid more for a high quality product, and got sent the lower quality product at the same price. NEVER again will I trust this company.

I want to sincerely express my appreciation for the level of customer service that James provided. I recently inherited a vintage vise and needed to obtain a base that would fit. Websites do not list any base dimensions; however, James at Eastwood was able to identify a base that would fit by taking the time to go into the warehouse to measure several different bases to find a match. Customer service at this level is very hard to find snd i am truly appreciative of the service James provided and for Eastwood in allowing this level of support. Great company!, Thank you James!

The customer service team at Eastwood, with particular commendation to Brianna, have demonstrated outstanding resolve in addressing our product shipment and delivery concerns. We are pleased to acknowledge their exceptional performance, which speaks to Eastwood's commitment to excellence in customer service. Their efforts have reinforced our confidence in the company's service delivery and we are grateful for their support.

Make sure you check your receipts. Purchased 2 items that are on sale, and was charged full price. Almost $50 difference. Partly my fault should have been paying attention, but still leaves a bad taste in your mouth.

I had a number of invoicing copy's from previous months needed supporting my invoicing to multiple customers. Ms. Brianna C. Was extremely helpful, very pleasant to work with, knowledgeable and quick to respond. Great job!

Not sure why so many angry reviews. I have many Eastwood tools in my shop from tool carts to torque wrenches and they are all fine. My 3/8 electronic torque wrench is one of my favorite tools. I recently purchased a MIG 140 welder. The welder works great but the cheesy regulator they include with it was leaking through and therefore not regulating. I understand that they are in competition with other bargain welders and can't give you a $100 regulator with your welder, so I ordered a better one from another vendor. I told Eastwood about the faulty regulator. They immediately offered a new one. I said I didn't really want another cheapie so how about store credit. The offered a 15% discount on my next $99 or more order. Seems fair to me. Like their products, like the web site and like the good warranties.

Today I contacted Eastwood and was transferred to a very nice and helpful lady named Summer S. She was great to talk to, very informative, thought outside the box to help take care of my needs, and was very considerate and understanding with the reason for me needing a replacement machine ASAP since mine burnt up. She definitely helped smooth over the dropped ball on the Eastwood Customer service departments behalf, and made me feel much more comfortable doing business with Eastwood for in the future. I have ordered 2 welders, and hundreds of dollar with of consumables and parts from Eastwood at any given time. Eastwood you need to read this, she IS the reason you will be having a returning customer, thank Summer for earning my business for you, because up until this point you had lost me as a lifetime customer. Thank you again Summer, you did everything you could have and I APPRECIATE YOU!

I made a big mistake writing a review on Eastwood. I don't read reviews and I wrote my first one. Eastwood replaced my welder I purchased from them.It had a problem the Lady at customer service help me and 3 day's later I've got a new welder I'll recommend Eastwood to everyone The warranty is real