Dyson

Dyson Ball -Animal 3
Worst vacuum I have ever used and at 69 years old, I have used a few. This worthless vacuum is nothing more than a dirt blower and forget using it on a deep pile area rug. I have a bad hip and shoulder and purchased this to ease the vacuuming chore and it will not push at all on my area rug. On the laminate floors it just blows the dirt around. What a waste of money and a complete hardship on my physical wellbeing.
Roy Sharp

I'm on my third Dyson stick vacuum over a ten year period. Although a web search shows the expected life span is 10 years, if this is your primary vacuum it's more like 3 years.
Now you're wondering why I keep going back to Dyson since they cost so much more and don't last as long as they claim. The short answer is performance. It does the best job removing dust, dirt and pollen and also can go under most furniture. I bought another brand with a 30 day return policy and did my own comparison so saw for myself Dyson really does clean better.
Another plus is I've been able to use the majority of the old attachments I've acquired so it's not all lost.

Absolutely terrible. The head broke within 2 months, we were told it's because we dared to use the max setting...the entire reason we bought it. So you pay way over the odds for a specific feature that you are then told you can't use because it will continue to break the machine and next time you won't be getting a replacement for free, let me tell you. If I even broach the idea of using the max setting now, it will work for an monumental 5 seconds before draining the entire power of the thing and then requires a 6 hour charge. Insanity that it can marketed like this when it's utter tripe. Avoid, avoid avoid...

Very satisfied with the vacuum unit. The battery pack is extremely disappointing. The first power pack was replaced free of charge, because the warranty period was still valid. The second power pack lasted approximately 2.5 years. I have just paid $104.63 to replace it. At this rate, I will have paid for a whole new unit in about 3 years. Something needs to be done about the life of the power packs -- not a good product.

I purchased a new V15 absolute from Costco, and after 2 months of use the vacuum stopped working. After spending an hour on hold, I finally was able to speak to someone who walked me through the extract troubleshooting steps I did prior to calling (so a waste of time) they then determined the machine needed to be replaced. I shipped the vacuum back to Dyson on Dec 4th and now one month later still haven't had confirmation on when I will receive the replacement. The lack of support, difficulty to reach any customer service rep who knows something, and total lack of empathy for customers who spent hundreds of dollars on a vacuum that lasted 2 months. Dyson has lost a customer for life.

Ordered vacuum on 10/10. Never received and charged. Followed tracking of package showing Sam location in Kentucky for 10 days. Followed up through web site. Told us was in Kentucky and they had so many days yet to ship. Still no pkg. Called direct yesterday and same message. Pkg delayed no notices. Could not credit account for another 10 to 12 days. But charged immediately! Poor service poor communication. Will never order or purchase a Dyson product again!

I bought the Dyson Ph4 humidifier/purifier online. Dyson's delivery company is Purolator - anyone familiar with this company would understand how bad they are. Purolator failed to deliver my package three times because of "weather conditions." Even though I have two legs and can walk outside and see with my two eyes that it was nice and sunny out. I called Dyson to request my package to be delivered by Canada Post because I would not waste my time waiting for Purolator to deliver my package - my request was declined. I just requested a refund. If Dyson labels itself a top-end product company, it should provide its customers with good delivery services. I would never repurchase a Dyson product.

Dyson is not a good brand they are overpriced. Have only a one year warranty which is fishy considering how expensive it is and you hear big brand like Google and ring who replace products after 4-5 years. This is because you pay a thousand dollars for a vacume and then it breaks in a couple years. Mine lasted 4 years I called customer support and they wanted me to send it to them to fix that I would have to pay for. Sad a vacume that expensive lasts 4 years. Will never buy another dyson again.

Customer service is horrible. I have been trying to get a refund on a battery I shipped back to them in October 2022. It's now January and I still do not have my refund. They sent me a conformation that they received the part, but I was never credited the money to my credit card. I have contacted customer service and did the chat as well. Now they are telling me they have no record of receiving my part even though I received a conformation email from them. They are not even willing to give me a supervisor's email to forward my conformation email to. They are only giving me a generic support email account to forward the email to and what a surprise, no one has contacted me back after 4 days. I did contact the better business bureau and filled a complaint. They rip people off!

DYSON CUSTOMERS BEWARE! I ordered a vacuum for a Christmas present. Dyson's site said it would be shipped in 1-2 days. I waited 9 days and still did not receive my tracking number. I called Dyson and the lady I spoke to said that she could see that the vacuum had not been shipped yet and agreed it wouldn't make it in time for Christmas. So, I canceled the order. The Dyson lady then told me that I would not get my refund until the vacuum arrived back to the factory. I said, you just told me it never left! And she started with I'm sorry sir, that is our policy. I asked to speak with a supervisor and the Dyson rep. Said she was a supervisor. After 15 mins of trying to get my refund, I gave up. It is now going on for 3 weeks and still have not gotten my refund. So, I had to go to my Credit card company and put in a dispute. Dyson customer service was by far the worst I have ever dealt with. CUSTOMERS BEWARE!

There is hardly an option to talk to someone in the US who can actually solve your problems. The CS are very kind and trying to help - however, they have no access to do it. I purchased a vacuum FIVE times. Every time they confirm my order, and after anywhere between minutes to a day they send a cancellation. I called the credit card company and verified that they're not the culprit. I tried PayPal, as per Dyson's recommendation. I ordered via the website, the chat, the call center - nothing works, apart from seeing five pending charges and spending more than three hours on this stupid purchase:/

Update: finally managed to talk to a manager, who says that the PayPal order is still moving forward, and escalated my case. Will update accordingly.

2nd update: after five attempts and quite many calls, the order was finally delivered. As for the product - I already know I love it!

Dyson sells inferior product and has the absolute worst customer service. Dyson's claim is that their vacuums should last 10 years. However, when I attempted to file an injury claim related to my Dyson vacuum, they basically said too bad, so sad that I would expect my 6-yr old vacuum to actually properly function due to normal wear and tear…and don't bother trying to talk to a service rep. All they say and keep repeating is "no worries". If I could give them less than a 1 star rating, I would.

I loved my Dyson supersonic hair dryer until it broke. My Dyson hair dryer stopped working after 4 years of use, despite my regular filter cleaning. I contacted customer service and was instructed to send it in for repair. However, when the technicians received it, they informed me that they didn't have the necessary parts to fix it. I was surprised to hear that Dyson corporate had refused to provide the parts, even though they still manufacture the Supersonic dryer. This experience has left me feeling disappointed with the customer service I received from a company whose products I have previously enjoyed.
The only option I was given was a 20% discount on a new product, which seems to be a ploy to force customers to purchase new items instead of repairing the old ones. As a loyal customer who owns multiple Dyson products, I expected better customer service and a longer lifespan for a product that cost me $500. I will not consider buying another Dyson product unless they are willing to take responsibility for their products and provide better customer support.

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I love the Dyson vacuum product so I gave it a try to order a Dyson hair product on their website. Bad idea. Upon receiving it I found out it does not work for my short hair at all so I immediately requested a return. It took so long to get the return shipping label by email. The shipping label also acted so weird when I tried to print it. It printed backward. It never happened with my Amazon or other website purchase like this. I ended up doing a screenshot to print the label in order to make it work. After they received my return item it is taking now forever to receive my refund. Will never buy another product on Dyson website again.

Dyson customer service is appalling. No refund has been provided after incorrect parts were sent out by Dyson 2 months ago. Every time i call up, the agent is saying something different. Rang about 4 times and whatssaped their Dyson chat as well - no luck. Explained to the agent I would like to make a complaint and he hung up and didn't bother calling back either. This is now being escalated.

I would give zero stars if I could. I will never buy any Dyson machine ever again. Having been a fan for years and wanting to support a British company. I paid to get my machine fixed in June (five whole months ago). It's still not fixed after an ENORMOUS number hours of talking to customer services and repeating the same questions AGAIN AND AGAIN AND AGAIN right from the beginning of the whole story and all the tests they want to run though AGAIN AND AGAIN AND AGAIN. And THREE WHOLE DAYS waiting at home for them to collect the machine, which they didn't. I gave up and asked for a refund and told the repair is NON REFUNDABLE even though my machine hasn't been fixed. I plan on telling everyone I know. Awful awful treatment of your faithful customers.

Arranged a repair for a Dyson hairdryer that is still under warranty. Dyson took a week to pick the machine up. Despite the fact that I sent them a screenshot of the confirmation of my warranty to May 2024 (now sent 3 times) they have repeatedly refused to honour the warranty and they said that I have to pay £99 for a replacement refurbished machine. Unusually, customer services told me that they have no complaints procedure and there is no way of escalating a complaint.

Dyson also insist that ALL documents of proof have to be sent to them on What's App which is, in itself very bizarre. Quite difficult for me due to a disability that makes it very difficult for me to type on small phone screens. Dyson weren't at all interested in my disability, and if they have a policy for helping disabled customers then their customer services staff don't know about it.

I am now sufficiently angry that I plan to progress with a small claims court claim. I have more than enough proof for a successful claim... The more people who hold this arrogant and customer unfocused company to account the better.