Dyson

(Update: I did, finally, receive the replacement battery pack. Took about six weeks to get it.)

I have had three Dyson upright models, over the years, and I now own an upright and a Dyson Animal V8 stick vacuum. The uprights have had to be replaced because crucial (non-replaceable) plastic parts eventually break on them, while the motor on the vacuum still works perfectly well. Dyson offers a generous trade-up program, to get customers to purchase the newest models. I strongly suspect that this planned obsolescence is part of their business model: make a vacuum with a great motor but choose other materials that have a short lifespan. Since they can't milk you for crazy expensive vacuum bags and filters, like other companies do (Miele, for instance), they get you to replace your expensive vacuum every few years.

Their cordless vacuums are built using a plastic-encased battery pack that costs around $100 US to replace. The battery pack on my V8 died after less than a year of light use. It is under warranty, and Dyson told me that a replacement had been sent, shortly after I requested one. But it's been almost three weeks and I have not received it, nor have they given me the tracking number I requested. At first they told me it would arrive in 7-10 days. When I complained about the delay, they changed that to, "It generally takes 10-15 BUSINESS days" to arrive. Three weeks? I don't believe they have shipped it.

I would never purchase the stick vacuum again. It's obvious I am going to have to pay for battery pack replacements every year or two, after the warranty runs out. I will stick with the upright models in future.

Faulty product, and an utterly useless support system that treat you appallingly.

Bought Dyson Purifier Hot+Cool Formaldehyde (White / Gold) in August 2021, and by the end of February 2022 it had started to make an ear piercing awful whining noise when in AUTO (number 1 fan). I mainly use the machine in AUTO (number 1 fan), so this made the machine unbearable to use because of the noise.

I followed all the necessary 'support help' on their website to the letter, to no avail. I tried contacting them by telephone and when I eventually got through I was met with an extremely rude man who repeatedly told me he couldn't hear me. This was odd as I had made/received lots of calls prior to that call with no problems at all.

He was becoming increasing aggressive with me, and I became uncomfortable so I ended the call. I unplugged the machine and left it for a few days. When I plugged in it again the whining grinding noise was still there.

I didn't want to telephone again after the experience I had with the rude 'support' so my Husband took over. He went through a series of 'plug pulled out/remove filter etc', just the same things they ask you to do on the website support, again to no avail.

The phone was held up to the machine, and even without the phone being held up the noise was awful and obvious. The 'support' worker repeatedly told my husband that they did not normally have problems with this unit, so this was all very strange. It took me a minute to find quite a few people online who had the same issue as we had.

She told my husband that an engineer would contact us that day to organise a time to sort the issue. We received a voice message a day later telling us that we were to phoned back so that they may do the same checks we had done lots of times previously (turn off on again/remove filter etc) My Husband phoned back and said we had completed these tasks many times to no avail, and we needed someone to come and repair or replace the machine as it is unusable as it stands.

She eventually said that an engineer would contact us. This was 3 days ago, and we have heard nothing. I've basically bought a £600 brick that serves no purpose.

First, If there was a zero stars review, they would have earned it with flying colors.

Trying to figure out what error H2 means on the AM09 fan heater, many emails and phone calls and it is apparently a company secret to either make you throw the old one away, or take it to a service center only to get screwed by their non-friendly, no phone call answering people, and no answering machine. It took over 5 emails and still I get the stupid answer which I stated in my first email that all I need is the meaning of the code H2, and I have done EVERY step they propose, so unplugging it and replunging it, was done days before my first email.

However, clearly their online people do not read what the customer writes because they are more intelligent and the customer is stupid enough to pay $700 for a fan/heater, they will be stupid enough to need to be told to unplug and replug or take it to the service center where they will screw you into outrageous repair charges that can only be done in the back so the customer won't know anything.

Save your money and try any other brand, it will be an UPGRADE to Dyson's repair series of unprofessional and disrespectful lies and ignorance.

Love the hair dyer! Game changer. I have curly hair and the supersonic hair dryer really makes it nice and smooth, no damage! Love it!

If you are reading these reviews then one can safely assume that: 1) you were ripped off by Dyson or 2) you are about to buy a Dyson product and was smart enough to research the company ahead of time. If you fall into the 2nd category then I applaud your foresight and due diligence.

Approximately 3 months ago my wife and I were excited about buying our first Dyson vacuum (model V8). We placed an order directly with Dyson (mistake #1) and upon receiving the shipment discovered that the magic wand (main handle) was bent and damaged. We immediately contacted Dyson to discover that the company had charged our credit card for 2 more orders of the exact item. At that point there was nothing we could do but wait until receiving the 2 vacuums in order to process a return (because the vacuums were shipped out already). A few days later when we received the 2 vacuums both items were severely damaged and the shipping containers were shredded beyond belief. We had to request Dyson's video support feature (where you call Dyson and they Facetime the call) in order for the company to see what they had sent us. In the meantime the company had shipped us a replacement for the original V8 vacuum that was damaged. By then we were done dealing with this company and when we received the replacement vacuum we decided to send it back and have nothing further to do with Dyson... but that was when our problems began...

When we returned the replacement vacuum to Dyson (via a UPS label and dropped off the package at a local UPS receiving center) we discovered a week later that UPS had lost the package. At that point we immediately contacted Dyson to inform them that UPS had admitted to and lost the package. The issue then should have been resolved between Dyson and UPS but we had to wait nearly 2 months before we finally received a refund from Dyson. After more than 20 calls to Dyson's customer service, which was the worst experience ever, and dealing with incompetent staff we had to file a claim with our credit card company in order to get the money refunded.

The bottomline is don't make the mistake of buying a Dyson product through the company's website. Instead, consider buying through an intermediary like Costco or Amazon where you can get an immediate response in the event something goes wrong.

Seriously consider the number of negative reviews here before you spend you hard earned money through this company.