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DressLilyReviews 4,652

2.4

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DressLily Reviews Summary

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

We monitor reviews for authenticity

Norway
1 review
0 helpful votes
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Sopping with Smile
November 26, 2017

Actually, I prefer dressllily to other online shopping sites because dresslily offers a detailed describtion of the products they sell. I am very particular about product quality and the desrcibtions i get offer exactly what i need. Early in September 2017, i found dresslily by chance on the internet and i have placed over 7 orders since then. All the products were delivered to me in Norway within 3 weeks of shipment. Product size and quality is exactly what was described. And Yes, the shopping discounts and Points, and even the free Jogger pants i received from Dresslily makes me wanna shop again and again. In fact, i have introduced 3 friends to dresslily already and their responses have been positive.

Date of experience: November 25, 2017
Connecticut
1 review
3 helpful votes
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I ordered 4 items and 3 of the 4 were out of stock at the time I ordered them but they did not show that on the order page. I would not have ordered them if I knew that. And they know that which is why they hide that info. It took me 3 months to get my last item! I paid for the second fastest shipping. And one item I received was not the color I ordered. I saw that once they got my sale, I would have to go through a process just as long as the wait to get my money back. SCAM.

In reply to their reply below:
I paid for rapid shipping and did not get it. And if you took my money for that seeing the shipping time on the product packaging, then more shame on you.

Date of experience: November 24, 2017
CustomerService R. — DressLily Rep
over a year old

Dear Lisa V.,

We are sorry things have taken longer than expected.

Please note that all our items have varying processing times that are clearly marked on the product page.

The total time it will take to receive your item is the processing time plus the shipping time.

Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.

Dresslily Customer Support Team

Nebraska
1 review
3 helpful votes
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What a rip off!
November 24, 2017

DO NOT WASTE YOUR MONEY! My adult daughter and I ordered two Christmas dresses off this site. Took a a month to get the order. I normally wear a size 4-6 dress size. I ordered the 8. I could barely get it on! It's too tight aross the shoulder though it is sleeveless and the waist is right below my boobs! It's short and I'm only 5'5". I had planned to wear black tights with it so length would be ok. My daughter has not tried her's on but she is 5'9" so she'll be lucky if it covers her butt! Now the plan is to remove the top and put a waistband on both skirts... good thing I sew. AGAIN DO NOT WASTE YOUR MONEY!

Date of experience: November 24, 2017
CustomerService R. — DressLily Rep
over a year old

Dear J K.,

We regret to hear that you are having sizing issues.

On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?

Dresslily Customer Support Team

Romania
1 review
1 helpful vote
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Amazing
November 24, 2017

I absolutely love this website. I found it by chance and saw a dress that was absolutely amazing so i took the chance. I have already placed 4 orders, all of the items were exactly like in the pictures and the clothes fit like a dream. The orders always arrived on time

Date of experience: November 23, 2017
North Carolina
2 reviews
5 helpful votes
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Fu++ these people
November 18, 2017

Don't buy scam company! Poor Poor poor quality doesn't care about customer service or customer satisfaction. Scam company uses pictures that they don't have

Date of experience: November 18, 2017
CustomerService R. — DressLily Rep
over a year old

Dear Trina V.,

We are sorry that you were not satisfied with your order.

Dresslily provides very accurate product descriptions on all of our product pages.

Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.

Many thanks,

Dresslily Customer Service

Canada
1 review
6 helpful votes
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Rip off
November 17, 2017

Ordered a top for Halloween in September never received it. They claim they delivered and ask my to check with family and neighbours. It Mid November it was not delivered. This is a scam! I am reporting them and calling my credit card company to get reimbursed!

Date of experience: November 16, 2017
CustomerService R. — DressLily Rep
over a year old

Dear dawn c.,

We regret that you are having delivery issues.

With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.

Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.

Dresslily Customer Service

Australia
1 review
1 helpful vote
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Amazing!
November 16, 2017

Once i found this site, I am not shopping on another site. It has everything on here, and it is all easily accessible from looking at items, to purchasing them and to tracking them. This website does justice to my expectations and exceeds them in the best of ways. It also is VERY cheap compared to other sites, has really good sizing aspects with the clothing and has free shipping worldwide. Very reliable and trustworthy site!

Date of experience: November 16, 2017
Canada
1 review
1 helpful vote
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Thanks
November 16, 2017

I finally received my order and i was surprised to see that the items where as i expected them to be. Long wait but in Dress lily's defense, i'm sure it had something to do with customs. I was quite pleased and absolutely adore the cute chevron pants i ordered. If you have the patience. They have alot of cute items that you can purchase very cheap and free shipping. That you can't really get anywhere else. I will shop with them again just knowing it may take a bit for me to receive my order.

Date of experience: November 15, 2017
Romania
1 review
0 helpful votes
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It was easy to make an order, the product arrived fast and the quality was better than I expected. I recommended the website to all my friends.

Date of experience: November 14, 2017
Virginia
1 review
3 helpful votes
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Your "About Us" page says nothing about where your company is globally located. The prices are good but the reviews are horrible.

Date of experience: November 14, 2017
CustomerService R. — DressLily Rep
over a year old

Dear GIGI L.,

Thank you for your review.

We strive to give our customers the best quality at the lowest prices.
Most items will be shipped out from our Chinese warehouse
If any questions, please email us at support@DressLily.com

Dresslily Customer Service

South Carolina
1 review
5 helpful votes
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Scram
November 14, 2017

I had the same problem with getting a return from not receiving items I ordered from them. They wanting my online banking information and password to refund my money. I reported them to US Federal Trade Commission and the General Attorneys Office for scramming people out of their hard earn money. Don't buy from this company.

Date of experience: November 13, 2017
CustomerService R. — DressLily Rep
over a year old

Dear sabrina A,

Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.

Please rest assured that we are a registered company that has been around for several years verified by PayPal, Norton, Trustwave, DMCA etc. You can check the certificates at the bottom of our site.

Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.

If any questions, please email us at support@dressLily.com

Dresslily Customer Service

California
2 reviews
8 helpful votes
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To anyone that is shopping at dress Lilly.com. I am so sad too inform you that I spent over $200 here at this website. PLEASE do not shop at this website... The clothes is too small and the fabric is the cheapest fabric you can find, everything is poorly manufactured not only that, but the return system really really S*****. I really really didn't even want to give them one star.!

Date of experience: November 13, 2017
CustomerService R. — DressLily Rep
over a year old

Dear Bianca E.,

We are sorry your order has not met your expectations.

Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.

We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?

Dresslily Customer Service

New York
1 review
4 helpful votes
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Thievez
November 12, 2017

You don't deserve to be in business. I ordered my items oct 9th. I received NOTHING. SCAM. SCAN SCAN.

Date of experience: November 12, 2017
CustomerService R. — DressLily Rep
over a year old

Dear Anjali p,

Thank you for your review.

All of our items have varying shipping times based on the shipping method chosen by the customer during check out.

See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.

Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.

Dresslily Customer Service

New Jersey
1 review
5 helpful votes
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I ordered over $100.00 from them... nothing to show for it... why isn't this company being shut down forever... do you see the complaints... nothing good about them...
Come on officials do something about this matter they are stealing money... jean

Date of experience: November 12, 2017
CustomerService R. — DressLily Rep
over a year old

Dear jean f,

Thank you for your comment.

We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.

Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?

Many thanks,

Dresslily Customer Service

Wisconsin
1 review
4 helpful votes
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Never again
November 15, 2017

I ordered a winter peacoat from Dresslily in September last year for Christmas. I did not receive until January, too late for Christmas. The package come from China, post dated November? When I did receive, the large coat ordered for an adult was fit for a child, not an adult. Good for Coats for Kids, I donated it with hopes someone kept warm!

Date of experience: November 11, 2017
CustomerService R. — DressLily Rep
over a year old

Dear Joyce L.,

Thank you for your review.

All of our items have varying shipping times based on the shipping method chosen by the customer during check out.

See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.

We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?

Dresslily Customer Service

Ohio
3 reviews
0 helpful votes
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I love the dresses I bought at DressLily. I needed something quickly for an unexpected wedding and another for a vacation. They were priced wonderfully, they look and fit great, and they arrived quickly.

Date of experience: November 11, 2017
BA
1 review
0 helpful votes
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Positive experience
November 13, 2017

I had opportunity to order products from dresslily and i am pleased with quality and speed of delivery. Best part of this is some crazy sales they have every once in while so u can realy save money and look sharply dresed.

Date of experience: November 10, 2017
Texas
1 review
2 helpful votes
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FOLLOW UP REVIEW
November 12, 2017

On 11-9 I left a review pertaining to my order LLP**************. I had ordered a Halloween top and still had not received it by 11-9. I asked Dress Lily to cancel the order but they said the item had already shipped so they couldn't do that. On 11-10 Dress Lily sent me a message saying they were going to credit my account and I could keep the item when it arrived. No charge. I figured I would never see either one. My account was credited on 11-12. Yay! Then on 12-3, I received the top in the mail. Yay again! It was 2 months after I had placed the order so I guess the lesson here is to place your order waaaayyyy in advance of when you want it. I'm impressed. Good job, Dress Lily!

Date of experience: November 9, 2017
CustomerService R. — DressLily Rep
over a year old

Dear Linda G.,

Thank you for your review.

All of our items have varying shipping times based on the shipping method chosen by the customer during check out.

See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.

We have offered you a solution via ticket. Please kindly reply to us there.

We are awaiting your reply,

Dresslily Customer Service

California
1 review
3 helpful votes
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HORRIBLE COMPANY! Ordered Oct 1st still been trying to contact someone for last few days for money back. I got an item today (only one) and oh wait you charged me last month and Halloween is over.

Date of experience: November 7, 2017
CustomerService R. — DressLily Rep
over a year old

Dear Therese F.,

We regret that you are having delivery issues.

We have shipped out on date Oct 8th.
After checking, it has been delivered.
Please track on http://www.17track.net/en

We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.

Dresslily Customer Service

New York
1 review
6 helpful votes
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Very concerning...
November 9, 2017

I read all the reviews after I placed my order. This is very concerning, will I ever get my package? I called customer service and the number is disconnected. I received an email with a tracking number, the package is still in China. Will post in a week with an update on the package.

Date of experience: November 6, 2017
CustomerService R. — DressLily Rep
over a year old

Dear Felix M.,

We apologize for the inconvenience you have occurred.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.

In the meantime if you have any more questions, please feel free to contact us via a ticket.

Best regards,

Dresslily Customer Service

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339