DressLilyReviews 4,652

Website is a scam. Order was told after two weeks that one item was on back order. Asked if I wanted something else. Explained I would just like a refund. Was told 5-7 days I could expect. Have not recieved it and when I asked why, they asked that I wait several days more. Not sure what that means. Scam.

My order was placed 7/15/14. Literally a MONTH later with nothing other than a shipping notice, I STILL haven't received it. Similar to other reviews, miraculously the 7-10 shipping period suddenly turned into a minimum of a month to ship-LAUGHABLE. I will say they responded to my tickets quickly but it was less than helpful since "I didn't request a tracking number" and there was no way to determine where my order currently is. So well over 2.5 months later, I still do not have said order. If you have a minimum of 6 months before you need/want your order, this site is perfect for you!

After 2,5 months of waiting and messaging I have still not received the item I have paid for.

The first message I send did get a snappy reply that I found very offensive. I would just have to wait and they refused to take a look at my order. The second message I send didn't even get a reply and I have send a third message now asking for a refund.

I will not buy anything from this business again! Total waste of time and money!

Like most of you I wish I had read these reviews before ordering. My package is a month late and still not delivered. Not sure if I'll ever see it lol. But there is a solution for anyone out there who has time to follow up with these issues... failure to comply with the provisions they have on their site is a breach of contract as well as contrary to most consumer protection laws in the US... which is DressLily's home base. Someone should really follow up with this.

If I could give 0 stars I would. I ordered my products on 7/29/2014. Per their website my order should have shipped within 1-4 days and I should have received it 7-10 days after that. There was no activity on my order after 8 days so I contacted them via their service ticket program. The response I received was that one item was now on back order (even though it was still listed as available per their site) and they would ship my order after the item in question was in stock on the 25th. When I raised concern about this they offered me a 10% coupon for my next purchase. When I complained yet again that their customer service was less than sub par they informed me that they shipped the in stock items of my order and I could receive them in 7-25 days! The tracking information given was not valid and I was not able to track my package. By this point I threatened to contact Paypal, my states Attorney General, as well as my bank. With that threat they told me the remainder of my order shipped 8/22/2014. I contacted the shipper this morning 8/28/2014 and they have yet to receive my package and have only received electronic notification of said package on 8/21/2014. I have now started a claim with Paypal, and contacted my Attorney General. This is ridiculous! DO NOT BUY FROM DRESSLILY.COM

"Worst customer service experience. Not only did it take over a month to ship (it says 10-14 days to my country), all of a sudden their customer service says no it's really up to 20 days. Either way it was over a month. I finally receive my denim jeans and it has no hole to button. Literally no hole... To button. The maker forgot to make a hole. I sent dresslily photos and what was their reply? "You need to use a tool to cut it yourself". They gave me a faulty item and expect me to do a DIY. I told then I am unsatisfied and something needs to be done eg a refund. They then asked if I want a coupon code for next purchase. That is the last time I'm purchasing from there so there's no need for a coupon so they can make more money for me to wait another month. If this was any other online retail store they would have either refunded or ship another one. Customer service is so poor I do not recommend it to anyone. Don't bother. Save yourself the time and money rather than going back and fourth."

I've made two separate orders with Dresslily and although the sizing was a little off (I'm from Australia) the quality was good for what I have paid for. My first order took 10 working days to arrive and the second 17 days. Communication from their support office was faultless. When reading all these negative reviews, I sometimes think I might be dealing with a different company?! I wouldn't hesitate in recommending this company to my friends, I've found them to be very satisfactory for their prices.

I wish I had seen these reviews before I purchased! I have had a similarly awful experience. I ordered a jacket for my boyfriend, who is 5' 10" and 170 pounds. He could barely fit his arms into the sleeves, however, it wouldn't have been a problem if they had just refunded me or accepted my return. They now tell me if I ship it back, they will refund me "85%" but I have to pay for overseas shipping. I have asked for the return address 3 times, but they always just say they're happy to help, and could I accept a discount instead? HORRIBLE service and website. They appear to be making thousands of dollars by ripping off people like me.

I dont understand why there so so many negative remarks about this website. I've used them 3 times, and I absolutely love what they've sent me. It's obvious that the sizes are based on Asian women, so the size you wear in the US will be bigger. The shipping was great, and the customer service is very professional.
Will keep ordering.

I was very shocked at some of the reviews. I had a great experience with Dresslily! I ordered 2 products, both of which were wonderful products--a dress and pair of earrings. The dress I ordered fit me perfectly (I always wear a medium and that was what I ordered). And their prices are absolutely amazing!

The merchandise I received was all way too small and I am a size 6 woman! I had ordered a large bathing suit, even, that was too small on top. The one size fits all chifon wrap would not fit, either. I also ordered three pairs of shorts. Two were very tight for my small frame and the third one did not even have the holes drilled in the button holes! When I messaged them regarding it, they kept asking me questions back and asked me to take pictures when I asked for a refund. They said they would give me 5% credit on another order. When I said no, that I wanted a refund, they said they only give refunds within one week, 7 days! Convenient, as they try to wheel and deal to give time to go over their week. Do not order from this site! It's a scam!

Horrible never received my merchandise. The customer service number always goes to voicemail and they give you the run around when you contact them by email! DONT ORDER FROM DRESS LILY EVER! YOU WILL REGRET IT! I wish I could give a negative star.

What a scam. Wanted to return 5 out of 8 items. Wrong sizes, poor stitching, different color.

I am raising this complaint because dresslily is a disreputable website. This is another scam as it lures people to buying affordable clothes at subpar quality (dresslily and sammydress --- their clothes come from the same warehouse/location in China), recognizing that customers are powerless to return their items due to high prices. Dresslily also screens its negative feedback, which is how it lures new customers like me to purchase from them in bulk.

Escalate your claim to paypal! Received $50 back when I raised the claim.

AFTER RECIEVING MY FIRST 2 ORDERS AND BEING VERY HAPPY I PLACED ANOTHER 4 ORDERS WITH THEM AND HAVENT RECIEVED ANYTHING. I FIND IT PATHETIC. THEY GIVE TRACKING NUMBERS WICH CANT BE FOUND AND THEN TELL YOU TO GO ASK AT THE POST OFFICE BUT THE DELIVERY ADRESS IS NOT ALLOWED TO BE A PO BOX? IF THEY REFUND YOU IT IS ONLY SOME OF YOUR MONEY AND NOT ALL OF IT WICH TO ME IS UNACCEPTABLE. I AM NOW TRYING TO GET SOME ANSWERS ABOUT MY LAST ORDER WICH WAS PLACED IN NOVEMBER ALREADY... RATHER DONT DO BUSSINESS WITH THEM AT ALL!

I had a horrible experience with this site. Wish i would have looked up the reviews first. I ordered an XL swimsuit. They sent me a L and I contacted them. They said they will send the right size out right away. I got the swimsuit and it was the same size as the first but the tags were cut. They said I needed to send a pic of the tags to them for a refund. I couldnt do that since they were cut. They refused to refund me. Luckily Paypal helped me get a full refund.

STAY AWAY, total sham---no business morals at all!
Dresslily sizing is way off "normal" US sizing... when I said they sent me wrong sizes from what I ordered they responded with "We are the Asian size and maybe it is smaller than yours."
Then they lied and sent me different sizing charts then what is on dress page and said they could not send out correct size as it was out of stock when it was not!
Complete run around from this company and if I return the order THEY made mistake on I pay shipping plus only get 80% refund!
I had read the negative reviews but placed an order as I loved the dress (ordered 2 the same as I read sizing was different but then they sent wrong sizes), then contacted them as soon as I placed order hoping to avoid any of the deceit... nope they still screw people over! Pretty dresses 2 sizes too small and lots of lies is what I got!

I ordered a courset off dresslily and couldn't be more satisfied! My product arrived about two weeks after I ordered it, which is quick concidering it was shipped from Japan! Many people complain that the sizes run to small, but as you check out it prompts you to look at the size guide which is available next to each item you buy. Following the size guide, I picked out a size medium whereas in the USA I'm an extra small. The site made it easy to compare sizes and styles and ultimatly got me the perfect product I wanted!

Last year, I ordered a few pieces of jewellery on Dresslily. I didn't know anything about this website, freaked out, went on the internet to check it out, freaked out even more after reading such negatives reviews but decided to keep hoping that it would all go well. And it did. 20 days after placing my order, a package was delivered with everything I had chosen.

I ordered again from dresslily earlier this month (on the 11th). A starfish ring, a mint coloured watch, a statement necklace and earrings (those magnificent bigger-at-the-back fake Dior earrings that I can't afford at €250 but have no qualms ordering for €4). Ordered on the 11th, delivered on the 22nd and picked up at the post office on the 23rd (this morning).

As with my first order, everything is what/as I bought online. I've got tiny fingers so the ring fits perfectly, the watch is so beautiful and is going to be perfect for the summer, the statement necklace I ordered was supposed to be white and turned out light blue (as often on the website it is written that what you order may not be in the same colour as what you receive) and the earrings - my God the earrings are perfect. I can't wait to have the opportunity to wear them as I have chosen a slightly more detailed type of earrings than just the basic pearl ones.

I give it 4 stars this time because I would have liked the necklace to be white although it's still really pretty in blue and will actually go well with some of my summer outfits.

Will order again! I just love their jewellery.

As was my advice last time: if you don't want any trouble, stay way clear of the clothing. But go crazy for the jewellery!