The company generally enjoys a positive reputation, with many customers praising the quality of products and the speed of delivery. Supportive customer service is frequently highlighted, with representatives providing timely and knowledgeable assistance. However, concerns about inconsistent product quality and issues with order fulfillment have been noted, with some customers experiencing delays and receiving incorrect items. Additionally, there are complaints regarding the clarity of return policies and communication difficulties. Overall, while many customers express satisfaction and a willingness to repurchase, there remains a notable segment of dissatisfaction that the company should address to enhance its service reliability.
This summary is generated by AI, based on text from customer reviews
Eh I paid for purses on 8/18/2018 and still have not received them. I am writing this review to forewarn consumers. My experience has not been good. I ordered fourteen hundred dollars worth of goods to take advantage of the summer 18 sale. I also paid an extra 167 for the insurance for lost or confiscated purchases. When I asked about the replacement of goods not received. I am told that i have to wait for a letter from customs. The bottom line is: I have not received what i have pain for the last update on usps site is (still in transits, processed thorough Chicago ISC). Nobody can tell me were the bags are and the insurance i paid for seems to be a waste of money! All i want is what i paid for. I will keep you posted
I bought the Luis Vuitton zip wallet and it came in a week. The quality of the wallet is beautiful, looks just like the photos on the website and it feels authentic. I also love the fact that it came with a dust bag, box and shopping bag to match. I will definitely be ordering from them again!
At first I didn't know whether to go through with my purchase, I didn't know whether to trust the site but after a lot of emails back and fourth I decided to, I'm so happy I did! My bag is amazing, I'm blown away with the quality! I will definitely be ordering again!
I ordered 2 LV bags and they are beautiful, the same style but different colors. They look amazing, I like them both and will definitely order again...
My first purchase from Designer Discreet, I was anxious until the bag arrived. The leather, workmanship & design are simply perfect. The bag arrived very quickly and well packaged. The unexpected gift of a LV wallet was incredible. Both bag & wallet came in beautiful boxes. I am very happy & will order again.
I received my 2 bags today (ordered separately but a quick email to Sue and she deducted the postage cost from the second order to post them out together).
First, the bags themselves: Flawless. Every minute detail was perfect, Gucci and Chloe themselves wouldn't be able to tell the difference. I ordered the Gucci Dionysus and the spec from the weight and feel of the fabric to the hard wear and the interior was spot on and I know this because I've lusted after (and tried on the original) numerous times! The Chloe Faye bag has every detail on point including the contract clip at the front and the stitching on the flap.
Second, the service: Sue is quick to respond, very friendly and genuinely cares about DD's customers.
You're in safe hands. I'm now off to place another order!
Thank you DD! Keep doing what you're doing!
My purse arrived 1 week after I sent my payment. Workmanship is top notch! I will DEFINITELY purchase from DD again! Love it!
I don't know how to answer the reply without losing the first review, sir i didn't say am not ( satisf) with my bag i say ( I didn't receive it al all) that was before 3 month maybe and its not the first site who doing this to me that why i writers about who fool me and not keep there word!
Still haven't received my bag after two months. So many excuses. NO IT IS NOT CONVENIENT IN ANY WAY. IT IS THE MOST PAINFUL ONLINE SHOPPING EXPERIENCE. WITH PAINFUL ROAD BLOCKS SET UP EACH WAY. I am trying, but beware at all costs. Will let you know if I ever relieve my item. It is no way a pleasant experience, like buying a bag should be.
Very happy with my LV pochette metis purchase. The quality and details are very good and beautiful. But, I would have appreciated it if they send me shipping details right away. My package was in my post office for a long time before I got them.
I own a lot of designer bags; also the ALVATORE FERRAGAMO AILEEN LEATHER SHOULDER BAG is in my collection. I have to tell you Salvatore Ferragamo is one of my lease favorite brands. After use this bag a few times, the hardware started to lose and it eventually it felt apart (I took some pictures, inbox me if you'd like to see). Also the leather is cheap, it scratches really easily.
Overall, I don't think this bag worth the money even if it less than $300 - $400 (I initially paid the original price). I've seen alot of Salvatore Ferragomo bags; they don't seem to have good quality from the hardware to the leather and the handle. If you're paying thousand of dollars, you'd expect to be good quality. If Salvatore Ferragamo wants to stay in business, they need to take serious about their products.
8/3/2019 - i'm updating the picture of my bag to prove it to you that i'm not lying. I initially purchased this around $1300 + taxes etc. I only used this bag approximately 10x and take really good care of all my lux bags. This is my honest feedback about Salvator bags, never try to hurt anyone business.
I just received my LV wallet from DD and it is beautiful! Emily was very helpful and provided me shipping updates throughout process. I'm definitely going to order another bag from DD soon!
I was a but hesitant about purchasing from DD. I read a heap of negative reviews as well as some really positive ones, so I took the plunge.
I ordered a Chloe Faye backpack in black and it cost me a little over $610 AUD. I didn't purchase the postage insurance.
I paid using Western Union. Unfortunately it took 3 goes for my money to be accepted, which was an absolute pain because I kept having to ring WU and cancel transfers. My transfer and the WU fees we're all refunded in 2 business days. It was really annoying, but DD were quick to respond to my emails and kept me up to date with any developments. They also offered me a free LV coin purse to make up for the inconvenience. I asked them to provide postage insurance in stead and they said yes.
When my money was finally accepted and collected (this took about 4 days), I asked DD to provide me with tracking details and they did. My bag arrived just over a week later.
This bag is perfection. It came in a Chloe box with tags, a certificate of authenticity (lol), and dust bag. I have seen this bag in store in Australia and my DD copy is identical. I am honestly blown away by how amazing it is.
Yes, it's a bit painful to use DD and pay, but the quality of this replica far outweighs the inconvenience. It wasn't cheap, but I would pay about $600 for a nice Mon Purse or Daily Edited bag so I can definitely justify the cost here.
I will definitely purchase again.
I spent ages checking websites, reading reviews about this company and I have to say I saw a mixed bag of reviews, although more were positive than negative. After a lot of deliberation, I decided to take a risk and buy a bag from them, with the thought that if the product wasn't good or if the bag didn't turn up then I would put it down to a lesson learnt.
Their website is really easy navigate and there are just so many brands and styles to pick from I felt like a kid in a sweet shop!
After my deliberation I decided to buy a Loewe puzzle bag. I ordered on line and then was sent the payment details and went to my nearest Western Union. I then had to wait for the bag to arrive in the UK. It took about 2 weeks and although I had quick and efficient correspondence from the company I still wasn't sure if the bag would ever arrive. The bag came, it was well packed and came with the bag, box, dust bag and all the extra bits that they said. I have to say that I love my bag. I was in Madrid recently and spent some time in the Loewe flagship store and I have to say that I cannot tell the difference between my Designer-Discreet bag and the real thing.
My bag is made of very soft leather, the bag has no flaws or damage. The colour is beautiful and the quality of the silverware is stunning. I'm shocked with how good the zips, buckles and clips are, there is no roughness in them they are weighty and open and close like a £1800 real bag
I am about to order some more bags from them as I am so pleased with my Loewe bag I'm very happy I gambled
You will not be disappointed with the DD Team! My order came very fast. They are very helpful, good communication. Also the quality of the products are stunning! Great job DD Team.
The nervousness made me hesitate many times before I took the chance/risk to order from DD, hoping that it wouldn't be a scam. The risk really paid off! The bag actually came quicker than I expected and I was very pleased with the quality of it. The service team was also quick to respond, so a big thanks to them.
I will definitely be ordering again soon!
I was very pleased with the website and the easy ordering process.
The communication was difficult only because of the time difference.
The shipping took a little longer than expected. However, was no problem.
Also the cost ended up being a little more once you pay tax and fees to WU.
Regardless of all of that, the product I received was truly impeccable. I was absolutely blown away. The packaging, the authentication cards, and wallet could not be more spot on.
I am so very pleased with my order, all in all. I am in the process of placing my second.
Thank you DD.
Congratulations!. The bag is really very beautiful. Shipped in just the right time, packaged in an exemplary manner. Great research of details and high quality material. I am very satisfied with this purchase and I believe I will remain a loyal customer.
I had a good experience with them. The payment process is unsettling because you feel like you were sending off money into the ether and I have been burned before by wire transfers. Not withstanding the time difference, they were quick to respond to my inquiries. I received my bag sooner than expected and I love it
I own real designer handbags and I actually went in Gucci store and tried on the bag I was going to order from them. Gucci padlock The bag they sent me is not real leather. Its plasticky. I went back to the store and looked at the real bag again. Its not even close to the quality leather. For over 400 dollars I expect real leather. Will not buy again.
Answer: Lauren you should call your bank and ask them if the wire went through. I had to wait 4 weeks for my payment to arrive. It was a bank issue. They shipped once my payment was deposited into their account. The bag and wallet I got are beautiful though so it was worth the wait. I am planning on using Western Union in the future so it is an immediate payment.
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