My order arrived today and I love each of the skirts. Kate listened and fulfilled my order near to perfection and Nicole kept me informed since I asked for a lot and needed it quickly as I am going on vacation soon. Of course I had to order some yarn because i love their unique selection.
OK, I read the bad reviews on this site, and most of them came down to it taking forever to receive the skirts. (I was responding to a FB ad, buy 2 get 3 wrap skirts free). Everyone eventually got the skirts and liked them so I figured I would give them a shot.
I stated my color preferences but added that if it was too hard, to give me whatever they had.
Well, a week and a half later I have my skirts! In colours I love!(OK I like some better than others but the skirts are reversible and each skirt has at least one side I love) I ordered the plus size because I am. I am wider in the hips than waist, and usually wraps don't work because they open at the hip but these worked really well. My husband loves them. I love the smooth silky feeling. They're awesome.
Obviously the owners read the bad reviews about slow shipping times and decided to do something about it.
Thank you for the review!
Hi Nicole! I appreciate that you give us a shot and I am very happy to know that you love the skirts that you receive. Reading some reviews from others, especially the negative ones help us improve our service. Although there are customers who receive damage or missing item in a package but we always find a way to help them out. Mainly our focus now is to be able to ship out the orders in a timely manner and improve more on the quality of the product. Again, thank you for sharing your thoughts! I would let the people from the warehouse know that they made great job in matching your order request!:)
-Claudia
Great company, great mission, fabulous products and the BEST customer service around! The sari skirt facebook group and live sales give me life through this pandemic.
Hello Elizabeth!
We truly appreciate your kind words. It makes us strive to be the best :) Thank you for your support:)
-Claudia
I found DarnGoodYarn through their unique and beautiful sari skirts. Even though I am not yet into crafting, DGY is the place to get me started. Customer service is quick in answering questions and they respond professionally with kindness and respect. Kate, thanks for your recent assistance!
You're so incredibly welcome! I'm so happy that you're loving your skirts!:)
-Kate
I've been subscribed to DGY for a little over a year now and I love everything about this company. In addition to my monthly subscription box, I've also made numerous other purchases and have always been pleased. I can only think of one time where I had an issue with an order and it was resolved quickly. The customer service is exceptional and the products are great quality. The karma points program is an awesome perk and I've gotten quite a few things for free using them. I especially appreciate how my purchases are helping to provide sustainable employment for so many people. My most recent purchase was 3 hanks of the beautiful Malabrigo sock yarn and I'm super excited to make something with it! I always look forward to getting my packages from DGY!
Hi Candance!
Thanks for your loyalty! We are very happy to know that you've been enjoying our products and services! We can't wait to see what you'll make out of the yarns here!:)
Claudia
I fell in love love for the beautiful scarves in the presentation.
I use scarves, I don't want to explain why... I was eager to receive them. After a long time, finally they arrived. Not the main complain BUT, they ask for the colors you want! I mentioned them. There was a high pink and a many blue/ aqua colors shown. The ones I received have no colors like those the dominant color of the "pink" one is yellow, the "aqua" one, green, even red! Why are there SO different and Behhh! Yes the ones you present are Gorgeous... Not what you receive. I wish I can return them. But besides, thanks for what you do.
Items: 2 scarves. A1B2C5035. Cannot make a picture here
Hi Corinne,
We are sorry to know that the scarves you received did not meet your expectations. Kindly email us at info@danrgoodyarn.com with your order # and some photos of those items so we can better assist you.
Thank you in advance!
-Claudia
The yarn I got was honestly fine but they gave me the smallest tools of yarn even though I ordered 4 I still didn't have enough to make a blanket. I made this purchase on their website and paid through my Amazon account. Little did I know they created a whole 2nd account when I did that so I couldn't find my order to return it for a whole day. Then I went all over this website looking for away to return the yarn and there was no way I could return it. I went to the FAQ page was asked to sign in again and my sign in wasn't found. Still waiting for a response. Another email went to the email on the Amazon account. So as we're trying to return the items they won't return what I paid for $59.99 and they'll only return it for $51. This website is a scam
Hi Tia!
I'm sorry that you are having a difficult time initiating your return :( Would you mind sending us an email to info@darngoodyarn.com so we can better assist you?
Thank you in advance!
-Claudia
I bought eight of these scarves. They are made well. But I ended up with patterns and colors that did not mingle well - lots of darker colors like browns and golds and orange and black and darker blues. It is not worth sending them back. I am in hopes that after everyone fully opens their scarf and lays it out so all 7 bands of fabric can be seen that we might be happier with them. Had asked for pinks and purples and blues and greens and yellows. Very little of those colors. Three of the scarves were for teen girls ages 15,16, and 17 - I don't think they will be happy with the colors/patterns that were sent.
UPDATE: So, last night I took my scarf out of the package and realized I was only seeing 3 bands of the colors/pattern with it folded up in the package. When it is unfolded you get to see the entire lovely scarf. I am more pleased now and can't wait to see the people I gave these to open the package and unfold the scarf so that all seven bands are seen. This company is awesome and I enjoyed the instructional cards on how to care for the scarves and the positive vibe postcard that was included. Will keep you all posted.
Hello Shawn,
Happy Holidays!
Thank you for your honest review about the Sari Medley Scarves.
Due to the holiday season, our crew were trying so hard to ship as many orders as we can with the limited color options in stock. We apologize that we missed your color requests :( We are glad to see your 4-star review despite the color issue and I am happy you loved some of it.
If you have any other concerns, please do not hesitate to email us at info@darngoodyarn.com!
-Claudia
Darn Good Yarn is a great company that helps to employ talented and skilled women artisans in India.The products they sell are awesome, and it is alot of fun to get their mystery items and/or subscription services, as you will be surprised at all the variety they carry. If you like vibrant rich textures and beautiful colors for your yarns, this company has that. They also sell gorgeous clothing and accessories. I always get lots of compliments on my Sari skirts, and best of all, they are made from earth friendly, repurposed materials.
Hi Jessica! We appreciate you and your support. You are one of the people who made us awesome and who we treasure the most!
Thank you SO much❤️
-Claudia
I love DGY! Nothing has ever been wrong with my orders! Every package I receive brings mystery, excitement and more joy than anticipated. Their customer service is exquisite! I've contacted them for various reasons regarding my account or their rewards program. Each time they always respond with a quick and thorough answer. I love this company for their structure, purpose and vision. They empower women across the world, and provide products for women of all shapes and sizes.
Thanks a lot Holly! Your feedback really matters to us and we appreciate it. We work so hard to meet expectations like yours:)
-Claudia
I am writing this review because as new to the crocheting Craft I was excited to to sign up for darn good yarn membership. I received the initial membership package minus the bonus gift with the promise that it would be included in the next package, which never came. March 2018 my monthly payment was debited and as of April 2 I have not received it. They have now deducted the April payment. Attempts to get a verbal response after several phone calls has not happened and I continue to receive apologetic emails with varying excuses. I wish to cancel my membership and will know longer do business or recommend them
Hello Frenchetta! First of we sincerely apologize for the entire experience that you have had with us. I would like to be able to help you out getting those packages or missing items you did not get and I needed to pull up your email and call history so we can address it properly. We appreciate you writing this review and we will definitely look into improving our customer service more efficient. Please address your email to me, Claudia so I would know that the email was from a review that I read. I am hoping to hear back from you.
- Claudia
I absolutely love Darn Good Yarn! The monthly subscription is a great way to get high end yarn at a fantastic price and the projects are so much fun. The customer service and engagement from staff are stellar. Thank you for all you do!
Terrific! Thank you for your feedback as well. People like you always inspire us to do more. It's amazing and joyous to get a compliment from all of you.
-Claudia
Excellent customer service. My box of the month was missing. With help from the customer service team, we sorted it out and my box arrive today! The yarn for November is lovely. The pattern looks great! Can't wait to start to crochet this month's project. Thank you!
Thank you Sarah! I know how it feels missing a package and would never let anyone feel the same way here in DGY! :) Enjoy your monthly packages!
- Claudia
I LOVE this company! I tried their mystery skirt sale DGY picks the patterns and colors for you. This was a bit nerve racking for this control freak, but they sent me the most lovely and perfect skirt. I have since add both short and ankle length skirts to my wardrobe I'm 5'5" and the lengths on all the skirts was spot on. The skirts are flattering and beautiful. The wrap around design has ample coverage, so no gust of wind peep show. I also like the idea that they are helping women earn a living.
Thank you Catherine! You are awesome :) Your feedback is much appreciated and we hope to see some photos of you on your socials so don't forget to tag us if you have one!:)
-Claudia
I got two skirts for a birthday present for myself. I hoped I made "great decision" as they emailed me. The joy when I grabbed my parcel soon turned into great disappointment. I could see that the fabric that was used for one of them was much loved - probably too much loved to be reused as a skirt. I could see holes here and there. Also, the sewing quality was poor. It has distinct odor too, but I am afraid to wash it because the skirt might be ripped during the wash.
I am sorry to know that you've received this as a birthday present and we would love to make it up to you.
Our sari wrap skirts are made out of recycled materials and minor defects are usual. Upon checking, the defect is substantial for replacement. I have sent you a direct message and we look forward to hearing from you!:)
-Claudia
I recently ordered a recycled silk sari skirt. There were some delays in shipping due to monsoon season but it was worth the wait. My emails were promptly & friendly answered. I ordered the goddess size. I'm a large Plus (usually 3/4x) sized lady & this skirt is plenty big. Its a little long but I'm short lol. Plus with the variety of ways to tie the skirt it's not an issue. I love that the larger sizes are called goddess.
We are happy to know that you love your skirt! And yes, we like the word Goddess associated in the larger size because we LOVE how empowering it is. And, any size and shape is beautiful but 'goddess' gives you more confidence:)
Thanks for your great feedback, Tammy!
-Claudia
I am a member of the yarn of the month club for 6 months now. I love it, it gives me inspiration every month for new projects, and the very few times I have contacted customer service, they have gone above and beyond to help me!
Thanks Jess! Happy to hear that you are loving the subscription so far :) We are grateful for your support. It's people like you who make DGY awesome ❤️
-Claudia
Beautiful skirts, fast service. They reply to my messages very fast. I love watching the live sales and checking out the static sales. The green & plum- ish skirt was a mystery skirt- I just asked them to surprise me. I Love it! The other skirt - I won on a live sale. Can't wait to wear both!
Thank you for sharing your lovely photos with us! ❤️ You are rocking it! :) See you in our next livesale!
-Claudia
I absolutely adore Darn Good Yarn's Silk Sari Skirts! I live in them - they are addictive! There is even a Facebook group of women who wear them. Customer service is always prompt and friendly
I respect the company's philosophy of supporting sustainable and fair jobs in underserved communities worldwide and using recycled materials, which is another reason I like to support this company
Thank you so much Susan! This means the world to us and you are one of these amazing people who made our mission possible. We appreciate your support and love ❤️
-Claudia
I all ready got my box for Sept. Yesterday I got another box from them and I wrote them to see if they wanted me to send it back and the answer was no, keep it for yourself or give it to a friend.
That was so wonderful of them I just love the yarn and hooks.
Thanks very much and I cannot wait for the next box. Gladys Robinson
Hi Gladys! We think that it's awesome to receive surprises. That's perhaps a lucky mistake during the shipping :) atleast you have one extra project! :) We appreciate you letting us know that you've receive another one and not part of your order. It's the thought that counts! Cheers to more people like you:)
-Claudia
Answer: Hi there! Thank you for your comment. We had a month or so earlier this year when we grew a little faster that we could handle. We were unable to keep up with orders at that time and had to take a step back to catch our breath. We recognize orders were late and do apologize about that! In the time since, we have completely revamped our subscription box and I would really love to send you one on us so you can see all the upgrades we have made! If you can please email me at amanda@darngoodyarn.com I would love to get you set up! Xoxo
Answer: Hi Anti! Thank you for writing, and I'm sorry for the delay in reply. We honestly don't add fake reviews, but we do ask our customers if they would like to leave a review and we have some pretty happy customers. May I ask, did you see reviews that looked especially fake, or were you on another site that stated something about fake reviews? We encourage all our customers to leave a review, and even the bad ones get reviewed as they really help us make sure we are as good as we can be. If you have any feedback I'd love to hear it. Especially sites like Yelp, we actually can't anything regarding Yelp reviews. Yelp is very strict about this policy to ensure no businesses can make themselves look "better" than the consumers believe they are. So the Yelp rating is a very real, very honest rating. I hope this helps, but would love to hear any thoughts you have. You can reach me directly at CSManager@darngoodyarn.com with any questions or comments. Thank you! -Phil
Answer: Hi there! We still stick into shipping the packages between 15-20th! Some batches of customers may receive it too soon and some at the later part but we are hoping it will be there in time!
Answer: I am very sorry about the experience! If you can still send us an email so we can look the the history of your concern, we would much appreciate it! :)
Darn Good Yarn has a rating of 3.8 stars from 126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Darn Good Yarn most frequently mention customer service, sari skirt and ankle length. Darn Good Yarn ranks 10th among Indian Clothing sites.
Hi Kelly!
I'm so so happy that you're happy with your skirts! :) It really does make my day to hear that!
Please let me know if you need anything! I'd be happy to help
-Kate