CycleGear

My wife and I purchased a helmet for each of us to start our new riding season from Cycle Gear. The sales rep. Took excellent care of us. When the helmets arrived at home my wife thought she needed a larger size. We went to the store and exchanged one of the helmets for a larger size. The sales rep. Ordered a new helmet for us and it was shipped to our house. The helmets fit perfectly and the care we received at the store was second to none. Highly recommend them.

Andrew was as professional and straightforward as ever - he always tells me pricing, expected turnaround time, and policies directly. I got a new set of tires and tire mounting service, and as always, the team there was quick, friendly, and helpful. Andrew also provided a nice list of available tires, their pros/cons, and recommended a set that struck a good balance between price and performance (which I purchased).
I'll always come to this Cycle Gear for tire work on my bike, it's the best.

I went into cycle gear and tried on a bunch of different helmets, the guy who was helping me out was great! I figured out the size I needed, they didn't have it in store so he ordered the one I wanted for me. Everything was easy and the helmet is great! I just wish the delivery time didn't take so long, other then that I give it all a 10/10

Product was exactly as displayed. The one thing I wish to see in the future, is the product picture kind of deceived me and I thought the back seat cushion was included. I seen it wasn't in the fine print but the main picture on the website should be whats included and then add extras showing additional accesorries, other than that, it was great.

The process to order the items was very easy and straight forward, now as far the delivery process I am at a loss for words as I placed my order online and asked for the items to be shipped to my home. Somehow all my items were shipped to the local cycle gear store. Not only were they not delivered to my home they were delivered in random orders and multiple packages so I had to drive 45-50 minutes one way 3-4 different times to pick up my order. Then on top of that the tracking was awful and was giving me messages on package delivered and when I get to the store there was nondelivery

Bought a Shoei Neotec 3 and needed to transfer my Sena comm system from my old helmet to the new. The guys at the Auburn store fixed me up. I don't think I could have done it. They were both happy and cheerful doing it even though it's a real pain in the $#*!.
I believe they were Kenny and Merick.
Five stars for the whole experience.

I bought a Yuasa battery online from Cycle Gear. The delivery time was lightning fast, one day turnaround. The battery was a match to the old one that I wanted to replace. The only reason I was replacing it was to know that I had a brand new battery for the motorcycle that I had just bought used. The old battery was actually working fine. I received the new battery and put it on a trickle charger for 48 hours before installing it. Once installed I could not get my motorcycle started. I retraced my steps backwards and decided to re-install the old battery to see if it would work better. The bike fired right up. Not sure why the new battery could not get the bike to start but i decided to return it and stick with the old working battery. Cycle Gear was very helpful and easy to work with. I brought my battery into a local store and they processed a return on the spot.

I feel like SHAD used to be pretty on part with GIVI quality. This products, build quality for the top case left some to be desired, especially considering the price for a plastic case. The rack itself was very well built and fit very adecúate.

Order a replacement helmet on line. I chose to send the helmet to the local store. That gave me the chance to try the helmet on. Afterwards i asked if the sales clerk if he would mind transfer my blue tooth unit over. They took care of my needs and the helmet fix properly. Great Service.

The website stated the shoes ran narrow. I ordered i a size up (10 I'm usually a 9) I returned the shoes they were still too narrow. Return was easy but I was lucky. I put one shoe on and it was immediately too narrow I didn't have to even out on the 2nd one. If I would have gone on a ride and scuffed then or shown any wear the return would be rejected according to the fine print. L

I bought alot of my first equipment from cycle gear. My local store always had new stock on the shelves or could order just about anything I needed. Friendly and super helpful service. Lots of know how experienced employees that are full of information!

I ordered a new windscreen for my bike, after I placed the order I realized I didn't select the light smoke option and it had automatically opted for clear. I quickly called customer service and they were able to get into my order before it shipped and correct that and a couple of days later the correct windscreen was at my doorstep.

I was having troubles with the visor staying up on a HJC helmet I had recently purchased. After a couple emails exchanges, all pleasant, Chris sent me a new visor for free. It arrived within a few days. These guys stand behind what they sale, and they work to make things right. That's why I keep using them.

Went to the Daytona store and tried on the helmet for size and overall fit. I liked it but wanted different colors so we ordered it and had it in about 4 days. The salesmen went above and beyond the call of duty! Very friendly and informative and even installed our communication system into the helmet when the helmet came in!

I have been shopping for helmets recently. With a giant cranium (7 3/4) that is long oval shaped, buying a helmet is always a challenge.

I spoke with several different employees at the nearest CycleGear store about my challenges on multiple occasions and every one of them was able to name helmets that met my criteria on the fly.

Alas, when I was prepared to purchase my Arai Signet-X, they did not have one in the store. So I ordered it online. It arrived in a couple of days, and I am nothing but pleased.

Every time I go into the Novi Michigan cycle gear, manager has been great tons of help always find what I need. Pick up in store has been spot on online has always gone smoothly. Keep up the good work.

Buying the helmet was easy, the delivery kept getting pushed back and wouldn't tell me why but I eventually found it was bc my delivery address was slightly wrong but once it was fixed it was delivered promptly.

My local cycle gear in Cheektowaga, NY was my 2nd experience with the retail conglomerate and the staff equally upon arrival were happy to greet me into the store with a relaxed acknowledgement of my desire to browse. When needing assistance staff was responsive, knowledgeable, all around good group.

Online experience is 9.5/10

Went to my local CycleGear to order a Battery for my Harley. The rep at the store greeted me as i walked into the store. I was was helped right away, we found the Battery i wanted online and it was ordered. I opted to have it shipped to the store. Within 3 Days Battery was available for pick up.wow that was fast. I tested the Battery and it was properly charged and ready for use.

As the title described, everything was great! I got my order in a timely fashion and everything I ordered was there. Though, I did make a mistake in ordering the wrong size for my quad mount. They happily exchanged it for the correct size.