CVS

CVS used to make me crazy with their extra bucks, weekly specials, etc... they just made it confusing and it seemed that what was being promoted was never anything I wanted. I am very faithful to another store that starts with a "T", but one day they didn't have what I needed so I went into a CVS. The girl helping me was so nice, I agreed to sign up for Extra Bucks... great decision! They've streamlined it. You get emails often with their weekly deals, and you just click a button and it's transferred automatically to your card. I can't fit one more card in my wallet, so all you have to do is give them your phone # if you go into a store. You can also choose what categories you're most interested in to personalize what emails they send you, so it's not overwhelming. They have great deals on some of my favorite items often. Also, if you love high end beauty products, they have a very good selection online only. I saved 30% on a very expensive serum.

I went to pick up (2) medicines after receiving a text that said they were ready. Only (1) was ready so they told me to come back in an hour. But ok-. I came back 2 hours later- still not ready. They told me it would be 20
Minutes or I could get it the next day. I said I need it for an early morning appointment. Honestly, I just don't have 3 hours to
Waste today awaiting a single pill. To
Top it off the people had an attitude

I am African American and have been treated terribly by CVS Pharmacy. I have a chronic health condition and CVS has deliberately tried to prevent me from obtaining my medication. Staff has yelled at me in front of other customers. I believe that CVS has an issue with me because of my ethnicity. Staff are extremely rude and unprofessional. They would rather have me get sick instead of assisting with my healthcare. They want me to get sick. That is why I have been having problems getting the medications I need. They want my health to fail because of my ethnicity. I have experienced the same problems with two pharmacies. This must stop immediately before someone gets sick and dies.

Bad customer service. If I could give it zero stars i would. I have had 3 bad out of 4. Long waits. When I bring up and issue with the phone # they tell me I need to fix it by calling corporate. Maybe I am old fashioned, but what happened to customer service. I waited over 30 minutes with only one car in front of me.

Cvs in n. Ft. Myers FL smells so strong it causes me to have an asthma attack every time I go in. They spray some kind of air freshener so strong it stinks. Of course they say they don't but something is going on. I can see the machines on the walls that spray at regular intervals. They need to turn it down a little. It's the uncaring attitude and lies that cause me to write the review.

The pharmacists need to get their $#*! together! One month an rx goes through ins. No issues and then the very next month they state ins. Wont cover the rx! Never answer the phone! I stayed on hold for an hour! And not just once! They are awful go elsewhere! Had to call Insurance company myself to correct the CVS

I paid for my wife prescription online thru CVS.Com January 14,2020. When she went to pick up our medications she told the clerk to put one of her medication back that cost $137.50 because she had a coupon for it. They put the medication back on the shelf. So, I have been trying to get a refund for this transaction since January 16,2020. I have yet to get a confirmation saying my $137.50 is being returned. This is not the way you treat customers that are loyal and use their services. Me and my wife are very disappointing right now. CVS is taking money from my account that I can use to pay other bills with.

I visited the CVS in Uxbridge Mass. The tech (Brad) was very rude, unacceptable how he spoke to me. The prescription had an incorrect date so I was informed I needed a replacement which I understood. His tone and presentation was unacceptable. I had to ask why the prescription could not be filled. He did not offer a reason why until I asked. All he had to say was, I'm sorry but the prescription had an incorrect date. Employees such as Brad need some polish when servicing customers especially those that have health issues. Show a little empathy when working with any customers in retail.

CVS Marconi could not get assistance with the photo machine, drove to the CVS on Dewey. No place to sit at the photo machine chair broken who in the hell is the manager of these places I need to be fired.

Today I spent well over an hour trying to place an online order and the app and online kept asking me to verify my address. The issue is that once I hit save it clears out my name, address, email and phone number over and over again. So basically I am unable to submit an order. So called CVS customer service line and the guy wanted me to provide the item #s for each item in my cart. Sure...where do I get that from. So then he goes on this impossibly long speech about all the information provided on line, you know item description, blah,blah. Like I have zero brain cells. I finally hung up if I wanted to listen to a speech I would choose a more entertaining subject. Well, CVS, today you lost me sell thank you very much!

Always long lines. Takes days to get prescriptions filled. Drive thru usually closed. Usually can't get thru on the phone no matter how long you wait. There is nothing positive that I can say about my local CVS pharmacy. I don't blame the employees. There is just never, ever enough help there.

The membership is turning out to be a blessing overall. I have enjoyed the extra savings, monthly benefit, and ease of finding what I need at CVS. Yes, I was furious with the experience calling customer service, but now that I'm not on the phone with them, my feelings towards CVS has taken a turn for the better.
Regarding ordering online, while I still won't do it with CVS, I may have a better idea what went wrong after doing some digging on my own. Turns out that if there's a delay processing an item before it's shipped, opting for overnight delivery will not fix that problem. Hope by now CVS will provide better notification upfront if an item has an availability delay. Hoping...

With the shortage on certain medications you would think that certain staff could at least be a bit kinder to the customers. There is one particular staff member ( I will not make her name public out of respect, even though she doesn't really deserve respect) who has been with CVS for many years, and I have never once witnessed her be kind, or non-condescending to customers. I worked at this location many years ago with this staff member and I believe she goes out of her way to be cruel. I will no longer use CVS for my prescriptions for myself or my family. Yes, one bad apple can ruin the bunch.

This was the first time I had ordered from them online. When I received my package three of my items were missing. I called customer service immediately and spoke to a young man who said that my stuff would be sent out and I would receive email correspondence. I never receive anything from CVS regarding this. So I called back to check on my order and was told he had done nothing. Will never order from this company again. Buyers beware!

They filled a prescription when I was very ill. My husband picked it up, brought it home and read the "warning" labels on it; then gave it to me. There was NOT a label stating this had to be taken with food and no one at CVS had bothered to inform him of this. Since we had no knowledge of this I had not eaten before taking it. I ended up extremely nauseous, dehydrated and in the hospital. CVS will not respond to my messages/complaints. They should not be allowed to hold a pharmacy license! As busy as Walmart pharmacies are, they always give you a consult and be sure you know how to properly take the prescriptions. That CVS gets away with this uncaring negligence is a travesty.