CVS

I really wanted to give the site a 2 1/2. The product selection is often limited and inconsistent. The shipping, although offered "free" is extremely slow. Speaking to customer service about "normal shipping time" I was told to expect 5 - 10 BUSINESS days. Does it really take two weeks to ship a couple bottles of lotion and some deodorant? I like the convenience of ordering online but with multiple pharmacy options available within a ten minute drive I may have to rethink what I once considered a convenience. CVS is quickly losing points in my preference book.

When will senior management deal with the bad morale and stressed out staff. Not to mention those excessively long register receipts that have coupons that expire before you can get back to use them. My sense is Senior Management is too greedy to care. After all it cost a lot to maintain 4 private jets.

This programs gives you "extra bucks" reward money. You use it just like currency. You also get exclusive coupons as a member. If you combine the too you can easily get a product(s) for free or almost free. I give 4 stars due to the fact the coupons are always a hassel to go through without the cashier trying multiple, multiple times. FIVE minutes at the register for 1 bottle of nail polish. But, just be patient and you'll get your reward!

I order online due to declining health.
I went to pick up my 4 items that I ordered the day before. I didn't realize they don't offer curbside pickup. I grab my cane and proceed to go into store. I see, what I assumed was my order, on shelf, behind cashier. She tells me I need to get in line. The line had 6-7 people in it. 32 minutes later, I finally got my order. I thought shopping online was to make shopping easier, especially for the handicapped. I definitely won't shop online there, unless I am able to have it mailed.

The website is slow and crashes often forcing you to start your order over again. I spent almost 2 hours putting an order together on 9/3 using the 30% coupon, tried over and over to submit it and finally was successful or so i thought. Called to check the status after nothing showed up, they have no record of the order that i spent so long creating. They said they would take the order again but the discount expired. So i said no thanks, my being a customer has expired also. DONE. My time is too valuable to waste.

I shop often at cvs on mammoth rd in Manchester nh. The store clerks are always kind and helpful. Summer who was working tonight went out of her way(above and beyond) to help me. Masson is so nice also.

I hear that 900 stores will be closing, but until then, can you please staff your stores? The poor pharmacist at our CVS was all by himself! One person left to fill prescriptions, ring them up, answer phones (or not answer phones) and give injections. The pharmacy was shut down on a Saturday with no outgoing message to let customers know. I called the district manager... no call back. I wrote a letter to corporate... no response (but I did wait on the CVS customer "service" line for 30 minutes.)

Horrible attitude when confronted with their mistakes. Just in the last 2 months, blatant mistakes were made at front retail checkout and UPS check on 4 different occasions and each time, the clerk and/or followup supervisor tried to blame me for their mistakes. When proven wrong, they were passive aggressive, unapologetic and entitled. They acted like they were the customer and I had wronged them. It is clearly a corporate culture that breeds this when it is so pervasive

I purchased an Amazon gift card from my local CVS in Nesconset, NY. Upon trying to redeem the gift card, we discovered it was fraudulent and the claim code was removed so I could not redeem it for its $50 value. I returned to the store but they said that they could not help me and I would need to contact CVS's Customer Service group. I opened an investigation and after ~3 weeks, they responded to me taking no responsibility even though the gift card was purchased in their store. They basically told me it was my problem and that I should try contacting Amazon to see if they will credit it me. The Custome Service representative was smug and totally not helpful. I strongly recommend NOT shopping at CVS because they do not stand by their sales.

CVS HEALTH. OTC Benefits through catalogue. Cx's should not receive any gummie vitamin or meds. Through the shipping or mail unless your packaging is to keep such like items safe from the heat. This common sense. You sent items you know will melt if not package correctly. Seniors have placed hope this benefit and to have your mind set on an item only to receive is not good. If it was an oversight ok but still the feedback from your customers should be taken seriously.

I've been in the Carepass plan for a very long time. For the past six months or so I've attempted to use my $10.00 at CVS and been told each time that I wasn't in their system. Ironically they continue to take money out of my account for the Carepass plan. I've called numerous times and they always told me (their customer service is NOT in the US) that they fixed the problem and I can use the $10. I went today (reminder this has been going on for over 6 months) to CVS and again was told I was not in the system. Again they took the fee out of my account. I canceled the plan and told the person I spoke with that CVS stole money from my account and that I wanted to be reimbursed (for over 6 months). He said all they could do is allow - yes he said allow - me to have $10. WTF! CVS sucks, they are thieves. If you are with this crooked program get out while you can!

CVS will never have all of your prescriptions at the same time. They will either tell you their machine is down or I have all but or our shipment didn't even come today Etc lies! I am now again without a prescription I must take every day. CVS does not care instead of just telling you you need to go to another location or another Drug Company all together they just let you suffer they we'll just get your money from the next person. So go ahead and die they don't care!

Awful business. Wrong meds, refused refills on automatic refills not called in on time. Refilling a script I should have had 3 months ago from a doctor I'm no longer seeing. No wonder people have overdoses and getting the wrong meds. Moved from out of state transfered scripts. Wrong or unfilled on almost every script in the last 2 yrs. I spent more time on the phone to the doc trying to get refills they couldn't call about. I suspect it won't be here much longer. Wrong about of meds less pills than prescribed consistently.

I ordered cosmetics at CVS.com because the stores have low stock on cosmetic items. I never received my order, but received a delivered notice from CVS.com. The notice said it was delivered on 4-21-20. UPS says it was delivered on 4-20-20. I called and emailed customer service and never could get a response. There were 2 vehicles in my driveway at the time the UPS person shows the product delivered, but they left it at the door? Why would they do that? They did not deliver it to the correct address as I was home and so were two other people, and now I am out $40 and no way to be compensated for the loss since CVS.com refuses to respond to my inquiries.