I was having a minor problem with my reservation and was unable to resolve it w/ the booking agent on the phone until I was connected to Enrique Bravo, a supervisor at cruise Direct who did not hesitate to resolve the problem
I have done a number of cruise bookings and my CruiseDirect experience with Sam's patience and professional approach has topped them all. Well done Sam and I will definitely use CruiseDirect next time I cruise.
Our next cruise is booked, and we cannot wait to go. Agent Armin helped us to find a wheel chair room and rent one for the trip, very professional and helpful. Very recommendable service!
I was assisted by Queen with my on line booking. Very pleasant person to work with, professional, responsive and was great in assisting me.
Assistance from Jose Flores was top-notch. Very knowledgeable. Easy to chat with and resourceful... All my questions were answered clearly and precisely... I'm excited to sail with this Company..
I had very successful experience with the service i got from your company. I would like to mention mr. Jose rodriguez for an excellent service... thank you very much
Cruisedirect is good and cheap! Mr. Sam Schofield whom I called to ask for information was so patient and efficient in helping me find the information that I need. I really appreciate it.
I would like to comment how pleased I was with the service provided by customer service (Mr. Enrique Bravo).
I'm definitely sure I will book our next cruise with Cruise Direct!
Thank you very much!
That shore excursion was beyond awful and sincerely we all got cheated. It all started with the organizers asking us to sign a document that due to the "rough" sea they will change the snorkel location. Instead of taking us to the good reefs away from the shore they took is 50 meters from the main beaches where there were no reef and no fishes to see. All the other boats were out in the sea where the good reefs were, and the sea was not rough at all - just it was easier not to go out there. At the end we did not manage to do much snorkeling at all, saw hardly any fish close to the beach, and on top of that had to listen to loud Mexican rap on the boat. We have asked several times to turn down the music but with no success. Looked like most of the boat did not enjoy it at all but the local staff probably thought that to be great entertainment for their standards. At the end we were dumped in an overcrowded third rate resort with a buffet lunch - which was not bad tasting, but in the evening we felt it and for 2 days could not recover our stomachs (shows you that the hygiene and quality were poor). All in all - a total waist of money and time - should have rented a boat on the shore and am sure would have been better and cheaper. I do not recommend this provider to anyone. A shame!
I have looked at several different sites for a cruise and Cruise Direct was the best by far. Very satisfied. Sam was great, he answered all my question and I had a lot. Let you how the cruise is.
Special thanks to Jose Flores for his awesome service, he was very helpful and assisted me in a very professional manner. Thanks again Jose for your patience with my many many questions.
Had an excellent experience with Kyle while booking our reservations. He handled himself well while dealing in a 3 way conversation. He helped with keeping our cabins together.
Had a question regarding payment of my cruise. Hans Vega was there to assist. He was prompt, courteous and very helpful. I would recommend cruise direct to anyone booking a cruise.
Nothing they advertised was true. They put us in the worst room possible. Their customer service supervisors are cunning and deceitful. They solve nothing!
Mr. Pham,
I am so sorry to hear that you were unhappy with our customer service. I have reviewed your call with our supervisors and unfortunately as you booked one cabin for 4 guests you would not receive two cabins. We do ask on step 1 "Who's staying in your stateroom?" and ask for the number of guests in the room. On that step you entered in 4 guests so the system booked all four of you in one room. At this time the ship is fully booked so we are unable to book an additional cabin for you. You did receive a discount for guests 3 and 4 for booking them in the same cabin. I have requested a double cabin be placed on waitlist for you and should one become available we will contact you with the price difference to make the change. I wish there was more we could do for you at this time, but with the ship being sold out our hands are tied.
Meghan Martin
Cruise Concierge Manager
I had problems with a reservation on a NCL cruise. The reservation was booked, paid in full, confirmed... and it was non existent in NCL web page! After some help also from other Customer Service in CD today Jorge Rodriguez took all the time to find the porblem and then bring a solution. He resolved the non existent reservation situation directly with NCL in my behalh. And, presto! Now I see the reservation finaly! THANK YOU SO MUCH to Jorge to the previous CS agents in CD. You have a loyal customer for ever. This is what customer need SOLUTIONS. Thanks again.
Enrique was very polite and answered all my questions and reconfirmed for me to make sure the booking was set. The booking was smooth and hopeful the cruise will be too! Thank you!
Cruisedirect always provides good online customer service. No matter where I am, I like to chat with their online service staff and I always get what I need.
I booked for my honeymoon using CruiseDirect. Jeramae Doon, was very nice and very helpful assisting me in my booking. Her service was outstanding
Just Amazing!
Kyle Hirano was very helpful in sorting out our booking.
As it is our first cruise I had a lot of questions which were answered in a very professional manner.
Don't go near Cruise Direct. They are scam artists, and Very dishonest!
PLUS they give ZERO customer service!
THERE SLOGAN 100% GUARANTEE SHOP WITH CONFIDENCE!
I Booked a cruise with this company in Aug 2015.
When researching cruise prices I was offered the following with them;
Book now with us and get a $50.00 per person Inboard credit plus 10% off your excursions.
When you proceed to not book with them a window pops up on your screen and they offer you an additional surprise discount via email if you book with them today!
You proceed to your email to verify your additional discount they are offering, and without telling you as you book they remove your onboard credit of $100.00 and give you only a 5% discount. Therefore if you do book your losing much more than there 5% discount I was offered.
I wrote to the company, about this business dishonesty, and they never even responded to my inquiry.
Stay away from these bargain cruise sites, as they call themselves... and deal directly with the cruise lines.
Overview
CruiseDirect has a rating of 3.3 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CruiseDirect most frequently mention customer service, online chat and jorge rodriguez. CruiseDirect ranks 2nd among Cruises sites.
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Nadia,
That does sound awful! Can you please send me your confirmation number so I can look this information up and see about getting a refund for you ASAP!
Cheers,
Meghan Martin
Concierge Manger
mmartin@cruisedirect.com