For reasons beyond my control, I had to cancel only 18 days out on a Mexican Riviera cruise. My husband was still going to go. This sent CruiseDirect into a tizzy. I was only given a $95 refund (taxes) and nobody seemed to want to answer my questions as to why so low? All the "Cancellation Policies" pointed to me getting at least 15-25% back.
I also tried to book a transfer from airport to port with CD and they told me it was booked. Then they said I hadn't provided me with a credit card # to book it... they already HAD my CC#! I read their e-mail to them where I was never asked for my CC # again.
There was also a price reduction from Princess for the cruise. I was able to get our cruise reduced but when I had my Sis-in-law try, CD couldn't seem to reduce her cruise (same cruise, same type stateroom, etc.). Ridiculous.
AND, lastly, English is a 2nd language for nearly every "concierge team member" I spoke to. I'm not racist, but if you work all day on the phone in customer service, then you need to be understood by your client!
My coustumer service rep Kyle made my first experience with Cruise Direct smooth and efficient. I was very impressed with my overall experience. We will definitely be repeat customers!
Carlos was extremely helpful and didnt waste any time with assisting me with my request. My booking was changed with no problem and he got back to me in a very timely manner. Thank you!
I was told "no worries" your $100 on board credit will be waiting for you in your stateroom when you board. You don't get it when booking - which is why it's called an on board credit. However, when the promised credit failed to show up on our invoice or in any email from Cruise Direct I became suspicious I was being scammed again.
I was shocked when I called to press CD for an email confirming our $100 credit. The agent asked if I'd completed the REDEMPTION FORM! THIS WAS THE FIRST MENTION OF ANY REQUIRED REDEMPTION FORM NEVER PROVIDED ME! DON'T BE DECEIVED INTO BELIEVING YOUR PROMISED ON BOARD CREDIT WILL BE WAITING FOR YOU WHEN YOU BOARD UNLESS YOU HAVE THAT PROMISE IN WRITTING!
Mr. Armin Hartmann had a lot of pacience for me and his answers where always exact and fast.
I just finished a booking with his help.
I wish I always find such a customer service wherever I go.
I worked with Kyle Hirano on changing something about my cruise and the agent was very friendly and helpful and i got what i wanted and was trying to do so easily, the agent is simply excllent
EXCELENT customer support by Jose Flores. Always available with great help with all my questions, Helping me with 2 reservations - 7 people. And I have answer with all my questions. Recommended!
Has anyone booked a Disney cruise with this site? Just wondering if it's legitimate since it is HALF the price of disney.com cruise bookings.
Super easy w a last min trip... great experience w customer service chat. They answered all my questions quickly. Got exactly what I was looking for.
Great customer service, Sam answered my questions promptly. Thank you so much for your help and I am very happy with my choice.
Enrique bravo you are a real co-operating and helpful gentlemen, Will always prefer booking my cruise vacation through you. Thanks once again
This consultant can decide different problems. She is the only one of the team consisting of 5 people who decided to add an extra person to my cabin!
Thank you for HER!
ANA RAMIREZ - THE BEST
Extremely pleasant, prompt and efficient service. Thank you Hans! Our family is looking forward to our summer cruise vacation.
I had a lot of questions about the cabins i booked and was also pretty clueless. He helped me while remaining calm and patient. Thank you!~
I got all my questions answered thoroughly. This is our first cruise reservation and got great experience.
We had a problem to reach our MSC account for more than 10 days and we get a very good service and professional assistance from Eugene and we want to thank him for that.
Eugine Bent is very helpful... so smooth easy to chat and understandable... if some ome cant understand you contact him he is a solution provider...
Cruise Direct was extremely helpful and efficient when I needed to change the date of my cruise. I can highly recommend this company.
Sam and Jorge worked together to complete my booking for myself, husband and grandson. I will call them again when I am shopping for our next cruise.
When I asked some questions during the chat, the agent was very patient and polite, the price for cruise is also good.
Overview
CruiseDirect has a rating of 3.3 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CruiseDirect most frequently mention customer service, online chat and jorge rodriguez. CruiseDirect ranks 2nd among Cruises sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Keith, we do mention in your confirmation email that you need to redeem the onboard credit, and the steps are listed on there for you as well. I am sorry that you did not see that on your paperwork, but I have confirmed that the $100 has been added to your account. If you need anything else please don't hesitate to call us!
Cheers
Meghan Martin
Cruise Concierge Manager
I am so sorry you felt as though you were not provided enough information at the time of booking to understand the redemption process. I have confirmed that the onboard credit has been redeemed and applied to your cabin. You will be able to see this onboard, however, for Royal Caribbean, it appears on the second day of your trip. If you have any further questions please don't hesitate to contact me. Have a great trip!