I want to say many many thanks to Jose Flores, he was very helpful and assisted me quickly and professional, it was easy to chat with him, i did some changes of some bookings and he was very patient, he tried always to help me and to understand, it is awesame to have such employee
This company charged me $3000 when it should have been $1750. The refuse to refund the money. Absolutely rudest people ever! DO NOT LOOSE YOUR MONEY LIKE I DID
Booked a cruise for the first time with CruiseDirect. I read the reviews online prior to contacting them. They offered extra perks in addition to NCL. I had a hold and then phoned in to book the next day. I have dealt with many different agents via chat and phone (asking various questions and confirming things). Each agent has been outstanding, friendly and very professional. Never once have I been made to feel like my question isn't important. I highly recommend CruiseDirect. Sebastian van Lengen was the agent I booked my cruise with, Jose Flores did an online chat with me as did Alexander Gaitan, Vincent Valdez and Carlos Diaz.
We have been on several cruises and know what questions to ask, etc. It is important to know the terms and conditions BEFORE you purchase, check the deck plans for room location, etc. Know if price drops after final payment you can't get price adjustment (if price went up you wouldn't expect to pay more),
The experience of planning a cruise for my family was made easier because Sebastian Van Lengen helped me with every need and want of my family. I will use Cruise Direct again and request Sebastian for the next group cruise. He alway followed up on calls and emails with all of my family. Thank you Sebastian and be blessed.
Recently, I tried to put a cruise with Cruise Direct for 2017. Their website had a glitch in which the available cabins were including the Library! Eventhough the agent assigned me a cabin number I could not feel assured that the cabin was available since it was part of that glitch. Also, the invoice that they sent me was repeatedly incorrect! Not itemized right. So I canceled the reservation.
After my Cruise was canceled i found cruisedirect, they helped me redeem my future Cruise crédits and gave me a great deal! Super easy and fast service
I have been going back and forth with the "human" texting people from Cruisedirect.com They have fed me different stories and a basket of inaccuracies for 2 months now.
I fully blame myself since I have used them on the past 4 times and had to hunt them out for help twice and one time when we did not get what was promised I was told "we will make it up next time you book".
This time we paid it full in July, then when cruises took a dive in October, we moved from an Oceanview to a Balcony and still had $$$$ left to our benefit. I was told that we would have it as a credit. Now we are told to pay more $$$$ and that the Cruise line... not named since this is Not THEIR Issue... had refunded us money twice and now we had to pay Cruise direct more. Well, we never got a refund and when contacted the cruise line said they don't deal with refunds from third parties, the third party (Cruisedecay.com) must deal with it. They also agreed that they did not send a refund since they don't do that for 3rd parties, others, bookings.
So Cruisedirect now wants more $$$$$ as well as has the overpayment for our cruise... I wanted to just go and stay on the ship and relax... now I just am so pent up I don't even want to go.
This company has put such distatse to the idea of a cruise that I will NEVER use them again.
Hi Carol,
This is Armando, I am a supervisor at CruiseDirect.com. I do apologize for the experience you currently have with our customer care team. We take our customer's experience very seriously. It is our goal to make booking cruise vacations as simple as possible & provide the best service to our guests. Would you be so kind and provide me with your booking number to review this for you.
I will be more than happy to assist you and change your perspective on how you currently see our service.
Please let me know if you have any further questions.
I loved the response and there sincerity towards helping customer to get the right thing they demand...
VINCENT VALDED was too patient to answer my silly questions...
Excellent sales and marketing guy..
This agent confirme you the price for your cruise all included,, but went you finish the cruise line have de right to charge you fee.
I complain but I have to pay extra,, the agent is not help...
Novembre 2015
This is our first booking of a Caribean Cruise and we made the reservation very easy with the help of the Chat function - Eugene Marc-Henry was a great help all the way and helped us find an even better room to a better price. There was a fast response to all our questions - now we are just looking forward to the cruise:-)
Can't thank Jose enough for helping me secure cabins and cruise deals at such a last minute notice! Booking online was hassle free and would definitely use CruiseDirect again!
I highly recommend Cruise direct for superb service, Eugene is very helpful. I had booked a trip but had to add more guests in my group and got it done easily.
Very cooperative team specially mr. Sam
In the future i will book again with cruise direct not only that i will also invite all my friends to try cruisedirect
I have always had very good experiences with CruiseDirect. I'm a frequent cruise passenger and using them has always been a pleasant experience. Sebastian is fantastic! Recommended!
Eugene was helpful, cheerful and polite and assisted us with our questions regarding payment.
Cruise Direct is a great website for booking our cruises on... have done it a number of times already.
Jorge Rodriguez has a lot of patient to help me solve my problem. Keep contacting the cruise line and try his best to reach the result what I prefer to. This is an excellent experience for this trip!
I need help with my booking and Eugene Marc-Henry said he would help me take care of it.He treated my problem as if it was priority one. I am impressed. *******% Satisfied.
Vincent has been very helpful, knowledgeable and professional throughout our chat interaction, helping us select the best option for us. Thanks for a job well done!
Kyle was very professional, polite, patient and knowledgeable.As a first time caller, I didn't know what to expect and he made me feel very confident in my decision booking my cruise.
They have the best customer service ever. I cruise 5 times a year and dealt with many other agencies, but no better experience as I had with Cruise Direct! Love them!
Overview
CruiseDirect has a rating of 3.3 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CruiseDirect most frequently mention customer service, online chat and jorge rodriguez. CruiseDirect ranks 2nd among Cruises sites.
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Hello Lynn F and thank you for your comment, we are sure all our invoices are available for review before making payments, in case there is a mismatch in our guest's information. This is also a good time to go over the price of your selected sailing before committing to it. Keep in mind that the prices listed are per person based on a double occupancy cabin, in your case you selected 2 different cabins for one guest in each cabin. We are happy to assist you in reviewing your booking again if needed, however, after going over the interactions with the agent we can determine all requested information was provided adequately and the holds were sent to you for confirmation. We are available at 1-888-407-2784 or via chat on our website at www.cruisedirect.com