Costco Reviews Summary
Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
It is always a pleasure going to Costco and looking at all they carry and things I want to buy and things I can buy.My first experience with Costco was in Fla and it was so exciting to me and still is. Keep caring the good stuff Costco.
Online they are great. Can't tell if the $12,80 item price would be at the store though... do I go find out or just buy here? Hmm.
I always thought costco food would taste like it cost but it does not
I have a Costco close to me. Me and my mom always go there to buy in bulk. It is a very nice store. I wish it did not need a membership tho.
Freshest fruits and vegetables, some great shoes, clothing items and reduced prices of items they placed on sale, I am so pleased with this membership! Even though we are a household of two, their paper towels, antibacterial cleaning wipes (better than my Lysol wipes), and even their toilet paper are great values!
I have purchased a few things and I got them in a reasonable time.
Bought a laptop and they had to tell China to build it and then ship it over.
If you need a computer quickly, go elsewhere.
If there is a product you like on Costco.com, it takes only a few days for them to deliver it and if you're not satisfied, they will take it back, no questions asked. If they have a 'coupon' on an item, they deduct that automatically from the online price!
Costco is great for big families, big group, businesses etc.
I've been a Costco member for I do not even know when. I only had one issue with returning a HP color printer, which is a review of HP in itself later. They handled this return so poorly but I looked other way because they are great with many many other things.
I do not know why you wound Not be a member. It pays for itself in membership.
The only thing I can think of the negative is you waste a lot of food because of their huge portions. But that is only a problem for a small family or single user. For them, Smart and Final and other discounted grocer may suit better.
I go to Costco for their return customer service. I say they are some unscrupulous customers who return stuff that they should not. Because it is unethical and just plain theft to use something and return it after. I wonder how much we the good consumers pay for that practice. But I am sure Costco is making money and I am glad they are an option where I can shop.
Love this store and return policy - never a bad decision to buy from Costco.
Great place Costco. They have lots of all you need. Lots of items with sheer size that may not be finished by a single or two person household. Always check the stock around holidays as there are great deals and this is THE best place to get food and gifts. Birthdays rock too.
I love Costco --I have saved so much money for my family!
I've never ordered from them online, only in store. The lines can be insane, I highly avoid weekend shopping. I can't stay away from their bakery section, and who can say no to a giant birthday cake for under $20?
I have tried three times now! I have never before been told by a site after I ordered something that my order has been canceled! Not only do I put this stuff in my budget, but I expect it and plan around it! Do not use this site if you are not a COSTCO member! You will get F'ed!
My son eat tons of food, cause he have that crazy bodybuilding dream, so I buy tons of food there, from beef to cans, all as bulk and their are amazing.
I love shopping here... just make sure u have a truck... I always leave that store with so much stuff.
COSTCO, although it offers sets of things in large quanities, it does sometimes not give you very many choices as far as Brand products. Sure, they have a lot of products, but there are some things that I am very Brand-loyal about. If COSTCO does not carry MY BRAND, I am not going to buy it.
They have a very good selection of fresh fruits and vegtables, bread, chicken, beef, salmon, and etc. Their hot chicken section is great.
They often offer free samples of various foods. They make them taste so good, that I really want to go buy them. When I get to the freezers and look at the ingredients in these delicious items, I am dismayed to see that the products have way too many unhealthy ingredients in most of them. They are usually mouth-watering, but I have been ill, and I have to be very careful what ingredients I eat.
However, I like certain kinds of juice, and generally, as a rule, I cannot buy them at COSTCO.
Their Electronics Section is fantastic! Their section for books or games is also fairly broad.
They have a limited selection in the Gardening Section.
I am NEVER happy with their available choices for OTC Meds, clothes, and frozen products.
You have to pay for your membership; COSTCO carries a limited amount of Brands; and you cannot use just any method of payment. For this single woman, usually it is only worth the time and effort for me to go to COSTCO, for fresh food and any large office equipment I need to buy. It really is not worth the Membership Fees.
PLUS, even though I was only away from my car for 15 minutes, my purse was stolen from my car that was parked in the COSTCO parking lot.
Thumbs DOWN!
For volume buyers it's an advantage. But it falls short on quality product and current business modelling; eg: the absence of ORGANICS. More of an overrun, failed lines, and returns store.
The title says it all. This review is nothing but praise for the warehouse giant. If you need it and Costco has it, just buy it. You won't get a better price anywhere else whether it be for medical prescriptions to food to consumer electronics. Yea, I know... I'm not sure that I need a gallon of mustard either. I get it, and to fix that problem, I just don't buy mustard (or anything else in such quantities that I won't use) at Costco. You know what I mean...
Worth mentioning, I've never had a problem (returns...) over the last decade to where I needed to contact Customer Service, but anyone I know who has worked with CS has always returned happy. That's a good thing!
One minor nuisance, my wife doesn't mind, but I hate the long checkout lines... and they are ALWAYS long in my opinion... uggghhhh 8^)
You can tell that Costco's bread and butter is--and always will be--their physical stores. The online shopping experience could use some UX re-design.
Costco has saved me tons of money over the years, and I love shopping there for just about anything, although food is my main purchase. Their customer service is excellent, and their employees are both knowledgeable and ready and willing to assist. Great experience!
About the business
Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. Enjoy low warehouse prices on name-brands products delivered to your door.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members