Cool Frames

The glasses I purchased give me a headache and it's because the progressive piece at the bottom of the lenses is too narrow. You wanted me to return them to have them checked (WHICH WOULD HAVE COSTED ME MORE MONEY). Then you wanted me to take them to an optometrist to have them checked (WHICH WOULD HAVE COSTED MORE MONEY). At the end of the day I figured it out myself. At the end of the day you don't even offer a wider option on your site so there is literally nothing that could have been done. WILL NEVER PURCHASE GLASSES FROM THIS SITE AGAIN.

I went to coolframes.ca (what I thought was a Canadian site) to order glasses. During payment it was noted that there would be no delivery charge, and I paid up front. When the glasses were delivered, I was informed that because they were shipped internationally, I would need to pay an additional $90 for the customs fee. This was entirely unexpected as I was under the impression the glasses would be manufactured in Canada. Upon contacting the delivery company, I was told that Cool Frames would have needed to use a different delivery service to avoid the charges. When I talked to them about it, they told me there was nothing they could do. I would not order here again.

I ordered frames with prescription lenses. Multiple issues and unhelpful customer service that I've called multiple times now. First, they have a misleading lens ordering process where by they don't tell you how long it might take up front (it lets you pick fast delivery 1-2 days for $9.99 but that's "after the lenses are made" (which can be 10-14 business days) but that is only shared after you have paid and in the order confirmation email. Secondly, it lets you pick blue light protection as an option (for no $s mentioned) when building your lens but it doesn't add it "unless you pick an "optional" upgrade" later for $149. Why give option earlier and then say it's optional?
After I called them to cancel the lens due to above issues, they wouldn't and shipped it to me regardless. The lenses are also blurry and not usable.
I've called them again and still no resolution. Can't get to a supervisor either. Not a clean business (misleading).

I placed an order with CoolFrames on December 3rd for a frame and prescription lenses for my child. At first, I received confirmation and a follow-up stating that the frame would arrive from the manufacturer in 3–5 business days. After waiting far too long without any update, I called on December 16th, only to learn that the manufacturer hadn't even sent the frame. Now they claim they won't have it until December 27th—well past the promised timeline. No proactive communication, no transparency, and no real effort to make things right.

As a result, my child has been left without proper glasses for more than a month. This situation goes completely against their stated delivery times and raises serious concerns about their reliability. I will be canceling my order and requesting a full refund. Once the refund process is complete, I will update this review to share my experience with how CoolFrames handles returns and reimbursements. For now, I can't trust this company and will be taking my business elsewhere.

Great experience overall. Good price and excellent selection

It was great. It was genuine. Everything was perfect. I found you guys on google and the glasses were on sale so I purchased them. Thank you very much.

Prix en argent canadien
PROBLEME IL DISNET PAS DE FRAIS VOER 50$ =faux
Ils disent ajuste les prix + faux aussi
Il me promette un remboursement = il ne l ont jamais fait!

Photo de la co petition 111$ au lieu de 209$

Received my frames they are so nice the colour is better than what I thought they would look like. They are super light and on the smaller size because I have a strong prescription so they are perfect for me.
Thanks
Linda

I'm planning to go ahead and place my order soon. I had a wonderful experience with the website - the navigation was smooth, the product descriptions were very helpful, and the checkout process was hassle-free. I'm looking forward to making my purchase.

I received my order on Aug 15, so it took a while to arrive in Canada. I ordered on July 24 and I am a first time customer and didn't know anyone who had ordered from this company. I was a bit nervous, so I just got the frames without the prescription. I love them! I might be more daring and get a prescription next time.

Very poor customer service! Asking me the size when I already stated it in caps. Despite having no virtual try on they will charge you 20% restocking fee. The frame I ordered was too short and hurt my ears. The customer support takes a long time to respond and resolve issues.

I received the glasses I ordered today. First time ordering from Cool Frames. Took a little long, 3 1/2 weeks for them to ship but I'm very happy with the product. Ordered 10% gradient brown tint lenses. They're exactly what I wanted.

I have purchased a total of three pair of glasses from this brand and guess what all three are still in great condition if your looking for quality durability and a low price, this is the place to go!

5 months. It took 5 months and 3 pairs of glasses from when I ordered to now having wearable glasses. The other lenses arrived with terrible scratches like they polish them with sandpaper or something! Ugh, and the absolute worst customer service. They reply to an average of maybe every third email and do not even try to make matters right. With so many other online eyeglass companies to choose from, do yourself a favor and keep scrolling.

I was very happy with the delivery of my frames to Canada, all money exchange and boarder clearing was done by Coolframes. This was great to not have to deal with. The frames were packed well and in excellent condition. Very happy and will order from Coolframes again.

I was told my frames were back ordered and they'd be 1-2 weeks 3 times now (6 weeks from original order) It's been up to me to contact them every time as they've never made an effort to contact me other then the day after my initial order. I will be asking for a refund next time, seems like there's no effort to actually fill my order and they're gonna continually string me along indefinitely

I'd give zero stars. Their lenses are crap and they don't take responsibility for their unacceptable lenses. No ability to return without losing half of what you pay for restocking and lens non-refundable fees. Their customer service is worthless. Beware and know that these are not optometrist level lenses. They'll give you a migraine and make your head spin. Completely useless product!

My glasses took almost a month to arrive (over 3 weeks). No information or communication regarding delay even though I was well past the 4-10 business day processing time. When my glasses finally did ship, my tracking info was never updated. I had to call the call center for an update.

The glasses are great though and perfectly done, exactly what I ordered and the price was right.

Overall I would recommend Cool Frames for top quality frames and lenses but retailer/consumer communication left a bit to be desired.