Contact Lens King

Great customer service and fast shipping. The prices are lower than anywhere else. Even though they charge a processing fee, their prices still come out lower in the end. Hey have multiple ways of shipping depending on how quickly you need your products. I shipped overnight and the bottom line was still less than anywhere else.

I am very dissatisfied with this rebate process and do NOT plan on ordering from you again because of it. It has been 13 days since placing my order, which I received about a week ago, and your website still won't let me start the rebate process. It also sounds like everything is delayed 6 weeks on top of your already ridiculous rebate turnaround time. This definitely feels like a scam, and I do NOT plan on going through this again.

I originally put the wrong address on my order and realized after customer service hours were over but sent an email and my error was corrected immediately. It didn't even slow down the shipment process, the package was delivered faster than I expected

More than a 2 month wait for one of my contacts; I would like Contact Lens King to give me a credit for a future purchase. Other vendors seem to have this lens in stock. Very disappointed, and I'm a long term customer.

It's always a pleasure ordering by phone. The customer service is fantastic, always pleasant and quick to answer calls and process the order. Prices are remarkable. I will not order from any other place! Thank you for great service!

I ordered last minute, I want to say within a weeks notice, because I ran out of contacts for my wedding. Was pretty sure I was going to end up holding on to my old pair but received the new box way sooner then I thought. Got to walk down the aisle with fresh lenses!

I just typed what happened and now I'm asked again?
I ordered one set of 90 days and received a second order three days later. Both got charged to my card. I'm ok with this but am leery this might happen again.

At first I decided to try elsewhere once I went through the checkout process and found the service fee. I hate service fees. Just raise your prices to reflect the ACTUAL cost of the product.
Anyhow after looking at other sites even with their annoying service fee they seem to be most competitive.
Went through and purchased after researching. I had an issue with my doctors prescription and they notified me right away. After I gave them everything they needed they shipped immediately and shipping was quick and packaged well. All in all a good experience and legit site!

I called because I have had to wear glasses for months because my contacts have irritated my eyes. Yes I should have called sooner but I have been busy. I was told I was sent a different style contact without being told and they said there is nothing to be done about it. The lady started to get rude when I asked why I wasn't informed of this. Same brand but different style. It's horrible. They did not care even though I am still way within my year of my prescription. Yes they are cheaper but you get what you pay for. Never again

Order is delayed and there is Little to no communication from Contact Lens King regarding delivery. Direct emails to customer service go unanswered. This has been the second time delays have happened which I initially understood due to COVID supply chain (maybe?) but this appears to be standard operating procedure. Frustrating.

Only probably was the uploaded prescription which didn't not indicate the need to show all necessary info. Customer service was very fast for turnaround with requesting new pic and prompt completion of order.

Your website wasn't working and it drive me crazy until I finally had to call you. Then the system over the phone was much more time consuming. Reordering from you has always been super easy, but not this time.

I ordered one month ago. I've asked for updates several times on my order, each one being answered with terrible news from customer service. Today, 22 days after my order, they are telling me they won't ship it for another two weeks. I won't be surprised if the goal posts move again down the road. Don't order from this place unless you can afford to wait two months minimum to receive your order. Buyer beware. It's worth paying more money to not be out literally HUNDREDS of dollars while you cannot get your order for weeks upon weeks. I feel like I'm being held hostage. Also, this is the 2nd time this has happened with this company, first time was back in February of this year.

That processing fee hurts my feeling every time. I wish there was a set fee and not the "per package" fee which results in the fee costing much more than my contacts especially when they're part of a sale. I purchase for multiple family members which can be quite costly before the processing fee is added.

Beware the hidden fees! $14.99 a box is actually $45 a box after they add in their "disservice fee" I tried to do a legitimate shopping comparison across 6 sites with a loaded shopping cart of the same 2 items. Wouldn't have bought them here if I had know. This charge did NOT appear in my total before I hit the submit button. First and last order with these guys

I received my order 2 days earlier than expected! I only needed one box of contacts and this company was by far the cheapest (normally you have to order 4 boxes and get the 5th free to get the cheaper price). The brand and prescription were correct, the expiration date wasn't for 2+ years, and the box was in great shape! I'm sure I received a brand new product at a great price with great shipping speed!

I have literally had no problems with Contact Lens King. It has been smooth without interruption for 4 years. Prices have gone up as everywhere, but service has always been good even during lockdown. Thank you!

Very sad about the bait and switch on the price. Low price (per box of contacts), then HUGE processing fee which almost doubled the order cost.

I wonder if this is allowed by law, or if should report to BBB. :(

The contacts are fine. But for the first time I had to sign for the package. I was unaware and seeing as I work all day. They were almost sent back. If we must sign for the package you should make that clear at time of purchase. So we can make other arrangements or buy from somewhere else

Talked to customer service and she was absolutely delightful to deal with! Competent, professional and responsive - these qualities are sadly lacking since the beginning of COVID. So refreshing to see some businesses still get it!