Coleman Furniture has a rating of 4.4 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 685th among Furniture sites.
Delivery was on time and professional. We love our new couch
Good customer service, great couch, affordable and comfortable
Everything was excellent, ordering, time frame, communication, delivery and furniture quality.
Everything was delivered on time and the delivery people were excellent.
Love this sofa. It's firm but also super soft. Recovering from knee surgery very well🥰
From beginning to end the whole process was amazing! We love our couch. It is perfect
One item is damaged. Waiting to receive more information from customer support.
I would remain a customer with Coleman Company. Wonderful customer service.
Was a little shocked when it was completely unassembled. 6 boxes. A couple were extremely heavy BUT after several hours of assembly it looks great.
I was happy with the service I received from the company; however, it did take longer to receive my order than I anticipated.
Shipping didnt take very long. The handlers who brought the couch upstairs were very professional and nice. I overall enjoyed buying from coleman furniture
Received the furniture before the expected date and they set it up quickly.
I really liked my sofa and the tables, they are very pretty, the sofa is big and spacious
Delivery was very prompt and delivery guys were amazing. So professional yet so friendly. Whole experience was awesome. Very happy
Customer service was fine. The two items I ordered were both sent out damaged. The replacements items are also slightly damaged.
Super nice chair! Nice and big, and extremely comfortable!
Everything went smooth. No issues. Customer service was great to deal with and very responsive:
It was seamless the order/ the delivery all of it! I would recommend
Great easy experience & great quality. Would order again from the company
Answer: Hi Fran, Thanks for reaching out. The delivery will give you time to inspect your items prior to signing for the delivery. In case of damage, please notate it on the delivery paperwork and notify our customer service team for assistance. We look forward to serving you! The Coleman Furniture Team
Answer: DO NOT BUY ANYTHING FROM THIS COMPANY Internet searching I found some furniture at a reasonable price, contacted the merchant to confirm the actual size of the furniture knowing it had to be moved through a narrow staircase. The representative stated that the furniture would be shipped unassembled, that the delivery persons would deliver and assemble the furniture into any room of our choice. Ordered based on representatives assurance that there would be no issues with delivery through the staircase. Waited. Waited. Waited. Nearly two months. Furniture arrives, fully assembled. Will not fit through staircase. Delivery persons load furniture back on truck and leave. Email customer service, I'm told to call. Call, get transferred to several representatives telling each of them the situation, each of them stating manager would resolve everything for me. Receive email from Coleman Furniture, 'Rom Tacata' does not give any title or call back number; states that I have restock fees and am being charged round trip shipping charge (for the free shipping). That I will only receive about half of the amount I paid for the furniture back. He never once addressed any of my concerns. Worst service ever. DO NOT BUY ANYTHING FROM THIS COMPANY.
Answer: Believe them! If your furniture arrives with obvious defect, they will do nothing. My sofa has a huge gap and not only will they not fix it, they will not put a claim through Ashely Furniture warranty. Stay far away from Coleman Furniture
Answer: A: Hi Eleni! Shipping times depend on item availability and shipping location. Please feel free to call a helpful customer service agent at (800) 974-5255 or chat with us online at www.colemanfurniture.com for an ETA to you. We're standing by ready to assist! The Coleman Furniture team
Answer: Nope they will threaten to make you pay a 15% restocking fee. Plus. A shipping fee. It will take you 5 months to get a damaged item... save a bit and go to Ashley during memorial day/ veteran day july 4th or a major holiday. Lol it's so BBB cant track each I'm learning. Coleman is a shell. Renegade is a " parent " so it's harder to get things done. Use a credit card you use for nothing else if you are foolish enough to venture into this.
Answer: Hello Carla! Coleman Furniture is an online retailer which carrier 100+ furniture brands. We offer higher end, quality brands as well as more affordable sets. All furniture ship brand new directly from the manufacturer and many sets include free delivery and in-home setup. Please feel free to call our customer service team at (800) 974-5255 if further assistance is needed.
Answer: Hello Margi! Coleman Furniture is an online retailer which carries 100+ furniture brands. We offer higher end, quality brands as well as more affordable sectionals. All furniture ship brand new directly from the manufacturer and many sets include free delivery and in-home setup. Please feel free to call our customer service team at (800) 974-5255 if further assistance is needed.
Answer: My dining set is solid wood. Chairs are strong and sturdy. The table has the original knots and markings making each piece one of a kind. You can tell the table was one solid cut rather than pieces put together
Answer: Hi Susan! It's our top priority to handle your concern so please feel free to call our customer service line at (800) 974-5255 for additional assistance. We look forward to hearing from you!