Clearly

Recently had a small problem with some Derek Cardigan's with magnetic clip-ons. The finish on one set of clip-ons had peeled away. Originally diagnosed as "wear and tear" they later changed their diagnosis and replaced not only the clip-ons, but also the glasses. Am very pleased at the over service. Thanks Clearly!

I have ordered twice now and so happy with the service! Easy to order and quick delivery all from the comfort of my home! My last order came with some gummy bears, nice touch! I also always get a new contact case. Highly recommend using Clearly for your eyeglass and contact needs!

I have a small face and strong prescription, so finding frames that fit are a challenge. The ones I selected from the website were not suitable so I contacted the call centre. The customer service rep reviewed my choices and based on my measurements suggested a few others that did not appear in my search. The frames she recommended fit me well, which is why I am keeping them. I am sorry I did not write down the agent's name, as she was very helpful, patient and friendly. I had a positive experience. Thank you.

I loved Clearly for a while until I need to do an exchange. I should get $107.6 back but only $47. When I called sales rep 1 to make an exchange, she told me to take a refund and then place a new order, which is easier than exchanging it. She went over the calculations and told me I should get $107.6 back for the items I returned. However, the refund came out to be only $47. Called sales rep 2 and she went over calculations more than 3 times, each time with a different amount just to make sense of the $47 refund I got. She didn't help at all of recognizing the issue. Now I get the same product but for $63.6 more.

I decided to buy my Glasses online for the first time. The experience did not disappoint. During these difficult times with the pandemic and reduced income in our house hold you need to shop wisely. Ordering my glasses was very easy to do, from flowing how to pick out and post my prescription was easy to do. I got my new glasses in 2 weeks they fit perfect and I love them. Lots of compliments & I even have raved how being a first time buyer that I got a nice discount. A couple of other friends were so impressed with my positive experience they too are going to buy theirs online too. Our insurance company also accepted the purchase so I got my glasses free as our coverage was more than I paid for my glasses. I paid upfront the sent in my receipt and a week later got my refund from them. Only down side is there were so many frames I wanted it was hard to decide which ones I liked best.

I had a disappointing experience with Clearly.ca when I purchased a pair of prescription glasses. Unfortunately, the lenses repeatedly popped out of the frame, causing a major inconvenience. I reached out to Clearly to explain the issue with the frame, hoping for a resolution. To my dismay, they declined my claim and refused to either fix the problem or provide a replacement pair of glasses. This experience left me very dissatisfied, and I would caution others against spending their money with Clearly.ca.

Received my order of contacts earlier than expected, overall I am very satisfied with my experience. The fact that the free delivery is only after 99$ and contacts for 90 days are slightly cheaper than that mark is a little bit disappointing to me. I do understand that this is a way of having people order more items, but it is definitely frustrating. I will probably order again sometime later but there are definitely things related to delivery(that 99$ limit) that I would like to be different.

I recently purchased just some sale glasses for my sons, Clearly's website made things very affordable for a low income household! This is likely where I'll get their glasses from now on, they're more durable than our optometrist, even the cases and beautiful boxes everything came in for such a low price. It made getting glasses for my children a lot more affordable and obtainable.