CEVA Logistics

My Vehicle was bought over from Melbourne to Perth, and i had items taken from my van, (cost of the missing items is around $1000 and counting), I was told I would be called, But have never received a call from any member or staff, to think my keys were intrusted to thieves, whether direct or indirect employees of CEVA is disgraceful, service during the transit was never given promises made about people contacting never happened,

Great communication skills for help needed. I HAD MADE A WRONG BOOKING, so I phoned ceva logistics too relay that message too correct my fault. Reception kindly corrected my mistake and finished my booking information.

Really disappointed, as I was not given a time when requesting a drop off and was told I could expect my car dropped off one day then told it would be almost 3 days later.

Quick and easy process, car was booked and sorted within minutes. Upon arrival, was met by friendly and helpful staff who took care of my vehicle transportation needs quickly and efficiently.

The site was easy to find and the process simple to book my car.

A very professional company with excellent communication. I knew exactly when to expect the pick up and delivery. The contact and the delivery persons were extremely polite and helpful.

The customer service is horrible. Refuse to help and have ruined Christmas and my sons birthday by multiple delays in transporting a car and now we can't go away for his birthday. Was told 10-12 days for transport which now looks like 20 plus. Told me the car was in a ship that hadn't even got into port and won't be in port for 2-3 days. Tells me the ship is going Perth to melb direct but it's stopping in Adelaide for another delay. Was originally told the car would be here by 20th and latest 22nd and then booking provided with 24th now told between 24-31st for arrival.

Would of been quicker by truck or train and truck and still would be.

Was happy with my recent experience. Yet to wash my car but all appears well upon pick-up yesterday from your Minto Depot. Online tracking was surprisingly pretty good. Not a fan of your overseas call centre and prefer to deal direct with people locally at the depot level. Would have liked to know more about your internal procedures when transporting cars b/w depot to rail, rail to road etc to provide myself with a little more comfort on how my car was being handled. Was very anxious to ensure my car was not damaged in any way, and requested it not be washed (it wasn't). Being an older air-cooled car, even the warm-up procedure before driving the car is important to ensure longevity of the motor etc. I got the premium service, and enquired about the race car service but was told it was not an option as my car is not lower than 110mm. Would be good to have a more personal service with a direct contact but understand you probably work off volume and turnover. Like I said, so far it appears my car arrived without any noticeable damage, and it arrived on time, so I'm happy.

Very good
Hope delivery as indicated by Ceva which is seven to ten working days from date is drop off. Good website. Pity phone to Ceva all handled off shore call centre.

Last time I used Ceva the car I purchased did not move for over two weeks until I called then it started it's journey... I'm seriously hoping this time this will not be the case

First time I have ever had to transport a vehicle I purchased from an on-line auction interstate (Perth to Sydney) and it couldn't have been any easier. Cheers

Arrange the vehicle transfer, was easy online application and received the confirmation email, vehicle is book for shopping next week, so far so good!

They promise you the world but deliver dusty excuses! Quoted 9 working days before booking, requoted 13 working days after payment, 15 days later, now told delivery is now "possibly" in another 7 working days, AVOID AT ALL COSTS