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Cask Cartel Reviews Summary
Cask Cartel has a rating of 4 stars from 974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 12th among Food & Drink sites.
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My order took too long to fill and was missing items
Great variety of products. Excellent responsiveness during the holiday season when I was concerned about my gift arriving.
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It took almost 2.5 weeks to receive the order. I may order from them again, just a month in advance of when the product is needed.
Thank you for reaching out and providing this candid feedback. Please be advised that processing with the assigned fulfillment partner is typically 4-10 buisiness days for orders placed on CaskCartel.com. We are so sorry that you were not satisfied with the shipping time frame. Rest assured, our retailers do their best to have orders out as quickly as possible during the Holiday season.
No hassle, quick delivery, I am very satisfied. Thank you
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I received my order
The cost of goods was Exorbitant - ridiculously over priced for the size of bottles provided
$50 for shipping these tiny bottles that were shipping on a huge box just wrong-
We are so sorry that the price of your purchase was not satisfactory. Our retailers do try to offer the best pricing possible to attract our customers.
I needed to adjust shipping after the order and they accommodated the request easily. Really some of the best customer service I've had in ages.
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Easy to order, delivered on time. Great gift! My husband enjoyed it. Definitely ordering again!
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One of the bottles took 3 weeks to get and I didn't have it for the event I needed it for
Thank you for reaching out and providing this candid feedback. Please be advised that processing with the assigned fulfillment partner is typically 4-10 buisiness days for orders placed on CaskCartel.com. Typically, the holidays do cause some delays. We are so sorry that you were not satisfied with the shipping time frame. Rest assured, our retailers do their best to have orders out as quickly as possible during the Holiday season.
This purchase was a gift for a customer of mine. It was supposed to be sent with a note and also a text stating who it came from. The recipient of this gift received nothing and did not know who it came from.
Very disappointing. I will think twice about giving this type of gift again through Cask Cartel
We are so sorry to hear that your recipient did not receive his/her gift message. Please be advised that the message that is sent is only a Gift Text Message. Our services do not provide personalized notes in packaging.
Thank you hard to find. For a rare liquor it was reasonable prices with shipping and arrived in a short time undamaged package was safe. Thank you satisfied customer and recommended to others.
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Easy and pleasant. It was a gift and was a huge hit.
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Just after submitting my order I had a question and called Cask Cartel. I was amazed to immediately talk to a human being who was not only very helpful but was nice and cheerful also! The ordering process was easy and arrived promptly. Great service!
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Very easy to navigate site, order, & track delivery! Very positive experience!
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Couldn't find some stuff at my locals stores so I ordered from here but a lot of y'all's stuff is very over priced.
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Im sure the bourbon is great. However i ordered it for Xmas presents and it came on 12.28
We are so sorry to hear that the delivery time frame for your order was not satisfactory. Rest assured, our fulfillment partners are doing their best to have all orders shipped out as quickly as possible
Received my order in time for Christmas Eve celebration. Yay!
Thank You!
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Sent as a Christmas present and it arrived in time and in good condition. Makes it easy to send a nice gift to folks far away!
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Had I known my order was being sent from Los Angeles - 2,400 miles away - I never would have ordered it since it arrived after Christmas.
We are so sorry to hear that the delivery time frame for your order was not satisfactory. Rest assured, our fulfillment partners are doing their best to have all orders shipped out as quickly as possible
One of the bottles received was not what I ordered, and no notification was given by the vendor, but I understand that substitutions with similar products are sometimes the best option
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and providing this candid feedback. Please be advised that processing with the assigned fulfillment partner is typically 4-10 buisiness days for orders placed on CaskCartel.com. We are so sorry that you were not satisfied with the shipping time frame and that your bonus gifts were not received. Unfortunately, the minis are unable to be shipped separately. Therefore, the $5 coupon was to satisfy you as a customer as these gifts are a $4 value. Again, our sincerest apologies for the inconveninece. Please reach out to our Customer Service Team at hello@caskcartel.com if you would like other ways of resolution.