Cask Cartel

The order was easy and delivered in good time. I wasn't aware however that this moonshine was only 50 proof. So I didn't see that. Looking for a stronger proof. But otherwise great and the person I sent it liked it well enough. Thnks

I had client gifts I was sending out. It apparently was shipped in 3 shipments which no one told as I only received tracking for one. That shipment arrived broken. I only got a refund because I paid extra for premium insurance as I found out company doesnt cover if any bottles get broekn in delivery. Then I NEVER received the other two shipments I paid for. I paid almost $200 for shipping and they finally agreed to refund $50 of it even though I never received my other shipments. They refused to refund the rest and said I was lucky I even got $50 after days of going back n forth. I will never order from these guys again. Ever

Everything went smoothly from start to finish.
Easy ordering, good communication & my purchase arrived in good time, what more can I expect!?
👍 - thanks!

I thought I ordered a jar of apple moonshine with 5 sample jars but I only received 5 sample jars my mistake. Most jars leaked during shipping and one has something floating inside of it. Waste of money I'll NEVER order from Cask Cartel again.

Will never deal with this company again. Ordered Whiskey in November as a christmas gift, never got it. Found and purchased cheaper. Got an email last week wanting to know if I would like to buy from a 3rd party $30 more. I replied no cancel my order. Got an email back saying I would get info on a refund in 3/5 days. That was Monday on Saturday the bottle arrived. I contacted them about a shipping label to send it back and was told that couldn't happen because it came from a 3rd party. I am so frustrated with the back and forth response about this whole situation. Now I've been charged $80 for a bottle of liquor I paid $25 for elsewhere. NOT A GOOD COMPANY, BAD CUSTOMER SERVICE! Never agreed to purchase from a 3rd party.
Very unhappy with this online order.

I created an account that wasn't recognized by the system even though I was receiving promotional emails and was able to place an order.

Also, I did not know there was a problem with my credit card until I asked 5 days later if there was a problem.

Even then, I couldn't gain access to my account.

It's been over 30 days and I've received nothing! Priya was no help at all! I've asked for my money back and based on their policy, should have been refunded. I have filed a small claims lawsuit and will let the judicial system take place. STAY AWAY FROM THIS COMPANY! I wish I could give a negative score!

Valentines special Purchase internal CaskCartel error in paying FedEx for shipment, it caused to be held for suspicious activity not arriving ontime CaskCartel had a Valentines day special for a whiskey. Purchased in plenty of time. Because of an internal error on their part correctly paying FedEx, the shipment was held for "Suspicious Activity" at a special FedEx location. Currently FedEx has no expected date of shipment. Obviously this will not make it by valentines day. Now they are telling me there is a penalty of 35% of the purchase for return of the shipment

Wish I could give them zero stars. CASK CARTEL SUCKS! Worst customer service ever. I received two orders, one to my residence and one to my parents residence in another state, and both orders were missing items and leaking liquor all over the inside. Not to mention, the packaging was open on both orders when it arrived. Reached out to them three times, and the only support I received was that the vendor would send me the items when they had them. DO NOT ORDER FROM CASK CARTEL.

I have received my order but one of my Von Payne bottles were chipped in 2 spots! They were a gift for its unique bottle and top! Anything you could do would be appreciated, thanks

Buy anywhere else. Their pricing is absolutely ridiculous and what I would deem as a scam. Just check any other store or site before you buy anything on Cask Cartel