I understand shipping delays, but really there should be some indication on products that aren't in the warehouse. Instead, I'm waiting for the warehouse/distributer to get the product and then waiting for them to ship it which I did not receive any updates until I reached out. It works be nice if there was even a "possible shipping delays" on products that aren't immediately available.
It took 3 weeks for my delivery. And, then I had to call FedEx to determine where it was. This may a FedEx issue. I was told the address did not exist. However, the address was correct. My recipient had to go pick the item up at a local Walgreen's because Fedex said the address did not exist in their database.
Thank you for sharing and we are so sorry to hear that the delivery time frame and circumstances were not satisfactory.
Easy order process.
Great fees and cost.
Love ordering from these guys.
Packages always arrive safe and are well packaged.
You will love them forever once you order from them.
Next order coming in soon...
Andrew Gish! RORH
Thank you for sharing!
Have no complaints. Was kept informed about my order, when it shipped, was able to track order and received my order without a problem. The only thing that I was concerned about was that you have to sign for the shipment, so you have to be home. FedEx attempted to deliver the package on a day when I was working but did not leave a slip for me to fill out when to redeliver, they only attempt to deliver 3 times before shipment is sent back. Luckily, I was off the next day and was home when it was redelivered. This is more a FedEx issue, but just be aware when you have to sign for your shipment to make arrangements if you are not able to sign yourself.
Thank you for sharing!
I placed the order for a Christmas gift on 12.19. The item was delivered on 12.30. I wouldn't have ordered anything if I knew it would take 11 days to be delivered, there was no indication at ordering that it would take so long to be delivered. It missed the holiday, and I am very disappointed.
We are so sorry to hear that you were not satisfied with the delivery of your order with the CaskCartel.com Marketplace. Our retailers do their best to ensure all orders are shipped out as quickly as possible. However, all disclaimers state shipping time frames and once shipped, tracking is sent out via email to follow the movement of the package. Unfortunately, during the Holidays, are retailers do expereince delays which is also in each disclaimer on the website as our team wants to be as transparent with our customers as possible. Again, we do apologize that your gift did not make it in time for the Christmas Holiday. Please do not hesitate to reach out to our customer service team in the future for any updates on your order, etc. We appreciate your business and value you as a customer.
My experience with my order was great. The product which was ordered was out of stock. I was immediately contacted via email advising of the issue and was provided with a workaround from another supplier. The product was delivered exactly how it was described to me. The absolute best customer service experience. Thank you.
Thank you for sharing! We are so pleased to hear that you had a great experience with our Premium Spirits Marketplace!
Sold out from cask cartel and had to pay extra for a 3rd party seller. Would have been better to show sold out on cask cartel website at time of order and option for other seller with new price prior to purchasing
We are so sorry to hear that the product purchased went out of stock!
Never received the "free gift" I paid the shipping costs for. Do not think I will use this company again since they don't offer complete orders.
The staff members I dealt with based on the delay in shipping the original order were fabulous.
I was tired of dealing with the cancelled order (for which I wasn't notified), the delay in shipping and now the incomplete order.
Thank you so much for this provided feedback, Richard. We are so sorry to hear that your experience was not satisfactory with the CaskCartel.com Marketplace and would love the oppurtunity to remedy this in any way we can. Please reach out to our customer service team at hello@caskcartel.com. We appreciate your business and value you as a customer.
Product wasn't in stock when I purchased. No delivery date was available until after I purchased the Von Payne. Seems like a way to get people to buy your product when you don't actually have product available to sell. Not a fan.
Thank you for sharing! We appreciate the candid feedback and do apologize that delivery was not received in the anticipated time frame. Delays are to be expected for highly allocated items when replenishing inventory. Our retailers are doing their best to improve their shipping process and will continue to look for new ways to do so.
Easy to order. I received my confirmation pretty quickly.
Just excited to have it. I watch moonshiners so it's something I really wanted to get once I knew their products coulfpd be purchased. I've got a couple more flavors coming and my display will be complete.
Thank you for sharing. We appreciate the feedback!
Placed my order but it took a long time to arrive.
We ordered this as a surprise for our friends who are huge gin drinkers; perfect!
Love the way they are packed…a bit expensive but worth it.
This is a company I would avoid at all costs. Their advertising is misleading and their customer service shouldn't be called customer service. Michelle is a you know what--stunningly rude and antagonistic.
My cask of a Tequila Liquor came smaller and busted. The liquor was all over the packaging and the seal was broken. It also came very, very late. Literally 4 weeks after ordering.
I received a refund from the courier after submitting a case, but CaskCartel wouldn't refund the shipping fee. They're complete frauds.
I ordered 2 Famous Grouse Gold Medley. The vendor was out unfortunately, but I was offered 2 Famous Grouse Blended Scotch Whiskey in a larger size at no additional charge. They let me know all the details immediately every step of the way.
We appreciate the feedback and are so happy to hear that the Customer Service was to your satisfaction!
I placed the order on 12/15, but it did not "ship" until 12/24, and was not received by Fedex until 12/29. Free Stocking Stuffer gift was a single 50ml bottle of Jack Daniels, not worth the extra shipping cost.
We are so sorry to hear that you were unhappy with the delivery time frame of your shipment. Unfortunately, carriers were closed for the Holidays which has caused some delays. We apologize for this inconvenience.
I am pleased with the item that I purchased but the shipping cost was exorbitant. I understand some shipping cost related to a specialty item but when I selected "Yes" for the "Free" gift of two mini bottles, the shipping cost jumped. I ended up paying almost $40 for shipping on a $100 gift. The two little plastic mini bottles were not worth that. CaskCartel is a good site but policies/practices like that make me not want to shop with them again.
We are so sorry to hear that you are not satisfied with the policies as well as your added Bonus Gift. We will do our best to improve!
I was informed that the order I placed, after it was confirmed and I was billed for it, that the order could not be fulfilled at the original price I requested cancellation and a refund. After I didn't take your company up on the offer of the same product but at a higher price, I still declined - I didn't want to pay the price, but moreso because now, the product (a present for a friend) would not arrive on time. It was then I discovered you have a no cancellation/refund policy. I have come up against a policy like that in a long time. I'll take my business elsewhere.
We appreciate the candid feedback and will do our best to use this for future encounters with our customers. We would never want to jeopardize a future relationship and hope that you will give us another chance one day!
I ordered and was a little worried that it wouldn't arrive before Christmas. It arrived early, was packaged so perfectly that there was no way it could break and it was the only website that carried what I was looking for! I am so happy! I will definitely use Cask Cartel again!
Thank you for sharing!
Great selection of quality products, some hard to find items and something for every price range
Overview
Cask Cartel has a rating of 4 stars from 974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 12th among Food & Drink sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing! We appreciate the feedback.