Overview
CarShield has a rating of 4.2 stars from 4,904 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.
I have not had any experience with you. My car is the only thing I have covered and it is OK. As for Home safe, etc. they are all con artist and I do not want any of them. So stop them if you are involved.
Sami Aeverman
We purchased this warranty in case my son's used truck had any issues.They have replaced parts fully when he had issues and got back to our mechanic quickly.Also paid mechanic and checked in on us.
Christian, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
My van situation was taken care in timely manner. Everyone were very cautious and helpful. Surprised to come and get a person to talk with. Rental car was provided which was a great plus due to time it took to get car back.
Was surprised thst me deductible was 100.00 not 50.00 as stated in contract. Wanted my car back so paid it.
Marjorie, we appreciate the time you took to leave a review! However, upon further review, your recent claim file indicates your deductible is $50. It appears there was an out-of-pocket expense for the differences in labor times between what the repair facility charged and what was recommended by a nationally recognized labor guide. Please don't hesitate to contact us if you have any questions or concerns.
I'm so grateful Car Shield covered what their contract promised. Charles, their agent, was helpful and well-informed. This is the second time the company has come through for us on major repair needs.
Carolyn, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Service was satisfactory although drawn out. The necessity to have inspection done b4 work could b started was prolonging. Trusting the company mechanic would seem logical to me.
Charlotte, we appreciate the time you took to leave a review. In certain cases, the Administrator by require an Inspector to to gather more information regarding the repair. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Received a letter in mail that my Account needed renewal, so I called CarShield and asked why I received the letter; it did not have my account # one thepaper, so I was asking why I received it. Agent clarified/determined it was a solicitation and was sent in error. So I shredded the letter and that was all.
Deborah, we appreciate the time you took to leave a review! If you any other questions, please don't hesitate to give us a call.
I had been a customer with Car Shield for five year. Two weeks ago my transmission crashed and they stood by their contract and I am in the process of repairing my car.
Chris, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
I had a transmission issue while on vacation. I used AAMCO transmission repair. AAMCO assisted in filing my claim.
Once the claim was submitted Car Shield worked hard to help expedite my repair so I could return home.
I'm not sure if I got lucky because both my Car Shield adjuster and the AAMCO repair shop were both great.
Thank you Car Shield.
Alan, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Awful! They were very difficult for the dealership to work with then jewed them down below our deductible then informed us they would not cover expenses
Jackie, we understand that your recent interaction claim may not have met your expectations, and we'd like the opportunity to learn more about what happened. We would like to look into your claim for further review. You can reply here with your policy number or contact our Customer Service Department at 1-800-587-4162. We look forward to speaking with you soon.
1. All of my claims were not approved and paid for. 2. CarShield only paid 69% of the cost to replace my vehicle bad starter. 3. My vehicle was at the dealership for over two days after the repair was completed waiting for the dealership to be paid by CarShield before the dealership can release my vehicle.
Walter, we appreciate the time you took to leave a review. After further review of your account, it appears there are some parts that were not listed for coverage under your contract. Furthermore, it appears there were differences in the labor rates and part prices that the repair facility used and what was recommended by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Look at my review title! I will never ever deal with you guys or give you a good recommendation! I still have membership through 4/6/25 at which time it will be discontinued!
Kushal, we're committed to providing the best possible experience for our customers. We understand that your recent interaction may not have met your expectations, and we'd like the opportunity to learn more about what happened. Please reach out to our dedicated Customer Service team at 1-800-587-4162. Our representatives are available to listen to your concerns, answer any questions you may have, and take the necessary steps to address the situation. Your feedback is invaluable in helping us improve our products and services, and we want to ensure your concerns are heard and addressed promptly.
Very good all questions answered to my satisfied. Agent was very help full and was know legible of car shield program. Follow-up call the following day was help full in my decision to enroll in the program
John, thanks for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I called 2 weeks ago, no update as of yet.
But I have every confidence that things will work out.
Again, I haven't been contacted by anyone since I spoke with Brian from carshield.
Brian, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
The service plan information/purchase phase was quick and professional. I feel secure having mechanical repair coverage for my vehicle. Hope I don't need it but it is better to have it and not need it than to need it and not have it.
Charlie, thank you for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I had a couple of issues with my SL 550, took it in and knew Carshield policy did not cover the items but after the service advisor at my shop contacted Car Shield, they agreed that about $ 300 of the repair was covered.
Michael, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I have been a customer with Car Shield for several years. I have misplaced my contract. I called
Car Shield. Customer service listened very intently. She was very polite, knowledgeable, efficient, and very informative and I received a copy very quickly. Car Shield definitely has an excellent customer service.
Sandra, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
Even though I have not had any repairs done, I did need to call for my new payment info to you. The clerk was very happy to assist and did a great service for me.
Juanita, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
On day one, call in, ask for help and check if cover. My impression from person in contact, I was cover. Got all info and pass it forward. Time pay for work, told not cover.
Claude, we sincerely apologize for any inconvenience or frustration this situation may have caused. To verify coverage for the necessary repairs, please advise your chosen repair facility to contact our Claims Department directly. When they call, it's crucial that they provide a comprehensive diagnostic report that includes specific part numbers. This information will allow our claims adjusters to assess the situation accurately and determine the extent of your coverage. Please contact our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
My 2015 Toyota Rav 4 liftgate wasn't closing properly. It needed struts and liftgate sensor. Carshield paid most of the cost for the struts but refused to pay for the sensor, leaving me to pay $300 for the struts+ $700 for the sensor instead of the $100 they misleadingly advertise. 😒
Gary, upon further review, it appears there is an approved authorization for both rear power tailgate support/struts. We do not see anything on the claim regarding a sensor. If there is an issue with the sensor, please have the Repair Facility send in the documentation so we can review that information. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Called to update credit card information. Representative was very nice. I asked her to email me a copy of the contract, which she said she would. I never received it. 🤷🏻
Henry, we appreciate your feedback. We have emailed a copy of your contract to the email we have on file for you. We have also mailed your contract to you as well. We advise it may take 7-10 business days to arrive. If you have any questions or need further assistance, please don’t hesitate to call us.
- Visit Website
- Saint Peters, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sami, it appears the review you left is about a different company. We would appreciate it if you would like to leave a review reflecting your experience with CarShield. Please call our Customer Service if you have any questions or concerns.