Overview
CarShield has a rating of 4.2 stars from 4,904 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.
I am concerned about the limitations of the policy. Without reading all of the details; there appear to be a number of limitations. I would like to have a better understanding of the limitations. I understand the policy does not cover oil changes and brake pads. Does the policy cover any maintenance? Do you recommend any activity to avoid break downs beyond body repair and maintenance? I am concerned about avoidance issues!
The process took a little longer than I thought, but it was smooth sailing. They replaced the transmission and our Chevy Silverado. We were very pleased.
Donna, we appreciate the review and are glad we could be of service. If you have any further needs or questions, please reach out!
Car Shield have been so nice to work with. Our first repair, was more than grateful. Car Shild saved us a lot of money. We just followed the rules and, everything went Tyler
Nancy, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
All my answers was answered. Even telling me after I start my claim that when my car is finished with the mechanic. I only have to pay a $100 deductible
Tanja, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
It's not Car Shield that did anything wrong, it's Ciocca that told me they do not except Car Shield anymore after I had the Truck looked at. Crazy! The thing is they knew that I had Car Shield months ago!
John, we are always here to help locate repair facilities that will work with us. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
I had to pay just under $500 for air conditioning repair. The car is 7 years old and maintenance is required at some point in time. Sharader valves, relay, refrigerant in an out of the compressor.
Brian, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I thought you could go to any license macanic that acknowledge car shield. I have a mini and everyone can't work on them. Because they don't allow parts to be shipped in it cost me more.
Helen, for comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
CarShield has given us a peace of mind when it comes to knowing that any maintenance on the car will be cared for. We have relied on them for over 10 years for multiple vehicles.
Reed, thank you for your support and review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Very difficult to navigate for coverage because it was necessary to make many phone calls to different departments. I still have not heard back regarding car rental. Car stopped running on a Saturday afternoon. I had to make an appointment with Enterprise on line because I needed a car for work on Sunday evening. It is only open on Sunday from 9 to 12 for pick up. Then had car towed to repair shop Gaddis in Muncie on Monday morning. It was ready for pick up on Tuesday morning.
Beverly, upon further review of your account, it appears we still need a final invoice from Enterprise with a $0 balance showing in order for us to reimburse you for your rental. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I'm not sure how long I've been paying for a service and never used it before. I don't have any membership card or warranty information on what I have. This is the first time I've been contacted by the company.
Pamela, we apologize for any confusion regarding your coverage. We have sent a copy of your contract to the email address we have on file for you. Should you require any further assistance or have any questions in the future, please don't hesitate to reach us at 1-800-587-4162. We're always here to help.
It was running terribly. No one could find the problem. But Aamco came through and CarShield took care of the cost. Smartest move I've ever made, getting CarShield.
Joseph, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
I sensed Carshield's estimates for repairs are low, the repairs were compensated adequately. I an not looking forward to a major claim such as engine or transmission rebuild.
David, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
I got a call about one of my cars and when I called I was told my payment had been late. This surprised me since it comes out of my checking account automatically. By the time I called it had cleared.
David, we apologize for any confusion regarding your account. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I had it for a few year now an first time using it, The service was really good and my car was ready n repair in a couple of days. Will surely recommend it to my friends
Nato, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Professional, courteous, and willing to help
Made me feel like they were concerned about my issue and directed me to the right shop that was able to help me and I work with so that was I was trying to me
Harrison, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
It's a good service and the staff is very knowledgeable polite and helpful the last time I called, I never used the roadside assistance service but I would recommend the service as to the outline I read on the website.
Ban, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
A little touch and go to begin with, do the two opinions on the fact of where to get it from. Once that was resolved it was, for us any way, clear sailing.
Dan, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I contacted them about an intermittent noise in my front end and they contacted a repair shop and made an appointment. The repair shop did have a high (4+) rating, but I had to cancel that appointment based on my wife's schedule.
Bryan, we appreciate the time you took to leave a review. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
If you don't sending me these these questionnaire after I already answered them I will. Unsubscribe to your e mail. I'm Happy with car shield but not with their customer service questionnaires
Marsha, we apologize for any inconvenience this has caused. Our reviews are sent automatically based on recent customer interactions. We appreciate your feedback.
CarShield are prompt in notifying their customers when they are unable to deduct the premium for your auto insurance and the let you know on Thomas spas to avoid any further delay s
Abiola, we are delighted to hear that you're satisfied with our payment system! Please do not hesitate to reach out if you need anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
William, we appreciate the time you took to leave a review. It is the customers responsibility to provide routine maintenance to their vehicles, per the recommendation of the manufacture. The coverage we offer is for mechanical breakdowns. Our Customer Service is more than happy to explain your coverage details and answer any questions you may have. Please don't hesitate to give us a call at 1-800-587-4162, we look forward to speaking with you soon!