CarShield

Lady that I talked to was very pleasant and helpful and I trust This insurance I haven't had a problem with them anytime I call but answer my questions. I'm very pleased with this company. I don't have to worry about anything they take care of any problem thank you so much

Could not be more excited about my experience so far with my claim. I am leary as I truly expected a serious fight and will gladly update this upon the conclusion. Tamesha was so friendly and helpful... excellent customer service experience from someone who has delivered the same for more than 40 years in customer service! As I should be, every customer, every time!

Local C. S. representative stated in person had our car and he showed me hole in sidewall. But unfortunately we'd had local inclement weather and his shop had a bunch of water on floor of his shop and he said he was not going to drive a customer's car into his shop until cleared out and perhaps evaluation by an insurance representative. Told him by phone when he could get wheel and tire off and to save HIM time would throw mag wheel and ruined tire into my truck and I would have adjustment done at Firestone Store who tires on that car warranted to. So that is to happen..

I had taken my car to Kia Service to get my air fixed, as it was blowing hot air. I was then advised several things required fixing on my vehicle. I then advised the servicer I had Car Shield. I called customer service and was advised the plan I had appeared to cover the details in question. Kia service worked with Car Shield and now my car is fixed. Thank you

I called Car Shield to get approval to take my truck to a mechanic because there was a minor vibration in my steering wheel. The problem was with the transmission and Car Shield approved the repairs where in doing comparative shopping most of the customer reviews were dissatisfied because the warranty company would deny costly repairs.

I was without a car for almost a week and I ended up paying for almost 1/2 of it after I have been paying monthly for as long as I have been paying, thinking I would only need to pay the deductible. They were not allow to order parts and required to use components that were not new. My car only has ******* miles even though it is 2001 and this was the original AC unit and should of been treated with more respect. I am 79 and very limited in my movement and not having a car for so long is not to my satisfaction at all.

Unacceptable and treated like customers are not valued. I have to always call about the updates status on my car being in the shop and not don't appreciate the way employees are treating me as a customers. Every time I speak to someone it's always something different and claiming that I can't speak with management. Thats not acceptable It shouldn't take 7 days to take a look paper and make a decision

Neither the sales person or customer service could tell me where in the Car Shield Agreement it states "Unlimited Mileage". I was told that a supervisor would contact me with that answer and I have not heard from anyone.

Took our car in for a problem at the local Chevrolet dealer. Presented them with a copy of my agreement and learned that the dealer refused to work with CarShield. They stated that their, previous experience with the company was so unsatisfactory that they would not honor the contract. They further stated that delays in payment for services provided during earlier claims were the major cause for the rejection. I was in need of the repair in a timely manner and ended up paying the full cost regardless of having an active policy. It is useless to have a policy if CarShield cannot have a positive relationship with a dealer.

Was dissatisfied with the service you provided,, you wanted me to use a part you supplied, which was inferior to what was needed, and you made me pay the difference. The company which did my repair needed 2 hours for install, you only paid for 1 hour, again I had to pay the difference. We have been paying for your service for years and this is what we get for it. You should mention this in your advertising, which sorry to say, you don't. We have never had to use your service before for a car that is 17years old, because we have always used quality parts, you are misleading your customer base, and your response time to get the service done is not very good. We are thinking seriously about dropping your company.

I called & asked if the wiring harness would be covered for a rear tail light & was told it would be covered as an electrical item as long as over $200 which is the deductible. Found today it is not covered.

This experience with car Sheila is not what they say it is. I was told that I could use my claim to have my fix and car shield tells me that I was denied bcus my truck broke down and needed to be taking to the shop to be looked at and car shield will not fix my truck witch is bull$#*! to after I was told that I was good to file a claim……

My experience with Car Shield was outstanding. Very easy to talk to an actual representative, who was courteous, polite, and professional. Thoroughly explained my options and guided me through the claim process.

The representative was very knowledgeable and helpful. I had purchased CarShield for my 2014 Lincoln MKX about a year ago, and now felt it was a good time to purchase a policy for my wife's 2014 Chrysler 300. The initial price was $139.99 a month. After questioning why my Lincoln was $119.00 a month, the representative lowered the monthly cost to $129.99. Then the deductible for the first few months was $1,000.00 but lowered to $250.00 after that. My Lincoln is $100.00. I do like the month to month payments though. While I decided to follow through with the Chrysler, I was somewhat unhappy with the price hike and elevated deductible. The Chrysler only has 39,000 miles as compared to my Lincoln which has 116,000 miles.

I pay over two hundred dollars a month for over nine months and when something was finally wrong with my car I was denied my claim because it has to be warped in order for you guys to cover expenses. It's not as cut and dry as you guys make it to be when I signed up. I basically could hace spent all my money and repaired my car with the high deductible I am paying. I don't know if this is the right service for me anymore.

I have called twice about payment not being deducted from my bank account. I have been told both times it was okay on your end, the second time I was also told I wasn't the only one.
As of today this month payment also has not been deducted.

Cause you did not pay for the most expensive thing that needed to be did to my car. Initial light is on and if I can't afford to pay it and I've been with Car Shield lease for five years now. And I also need a break Cascio did not pay for it

I have never had a problem with my 2015 Jeep Grand Cherokee Diesel; however when the check engine light came on I didn't know what to do. Then I remembered that I had CarShield. CarShield made the entire process from start to finish completely pleasant. I elected to have the original part for my car to be replaced. The representative said that they would cover a portion of the claim and I had to pay the rest: I didn't know I could do that. I am so glad that I have CarShield. Thanks again CarShield.

With so so many scams around, so many people said I was being scammed by getting car shield. I am a trusting person! Got car shield in 2023 with the hopes I would never need it!
But when I did recently, I have been treated with kindness, courtesy and, professionalism. My claim was covered and my vehicle is being repaired!
Car shield just got sooo many more customers from others just waiting for my report!