CarportReviews 362

I have had a roof that was improperly installed and is leaking. It has been this way since installed in January! I have been trying to get this issue resolved. I call at least twice a week. It took two months to get a crew out here for inspection. Once inspected, they agreed the roof was improperly installed. Instead of repairing, they had to get approval to do repair. I am STILL WAITING for this to be repaired! In the meantime, I have items in my garage getting rained on and have had to move as much as possible to other places. Including renting a storage unit. So not only do I have money for a garage, but now spending money on storage. *******879.

I think it is a good product at a fair price, but three months to deliver a carport? Your competitors do it in three weeks. And I was told by the salesperson when I ordered this unit that delivery time was 6 ~ 8 weeks, but I was willing to wait, just not this long.
The first attempt at delivery/setup was a disaster. I wasted two different afternoons waiting, and with no communication from the seller or installer until after the fact. Your communication skills could use an upgrade.
The crew that finally installed my unit today, May 25th, did a great job and were very professional. It was a different crew that never made the install the first go-a-round back in early April. I ordered this unit in February.

I paid my 10% non refundable deposit on 8/22/2016 based on being told the shed would be set up in 2 to 5 weeks. It is now 10/5/2016 and I have yet to hear from the install scheduling department even after leaving over 20 voicemails with them (they never directly answer a call). Called the sales person Sheila Cecile back and asked to speak to the scheduling manager, she said she would have him call... nothing. Called a week later, asked to speak to company owner, she said would connect me to sales manager, got his voicemail and no callback. In my life I have never had such a total lack of customer service.

Ordered Feb 16 and have heard nothing. I e-mailed 3 times and called and left messages and no reply from anyone. I finally was able to talk to someone today. I was told that as soon as they get enough orders in my area then they would send it out. What do you mean when you get enough orders? I have to wait until enough people in my area order a carport before I can get what I paid for? YES! I was told it might be another 4 weeks before I get it, maybe. Although when I ordered it I was told by the sales rep that it would probably be 3 weeks when it would be delivered, but no more than 6 weeks. It might be 3 months before I get this thing. Customer service is horrible at best. I wish I would have heeded the many complaints out there about carport.com.