CardPoolReviews 759

I ordered a $#*!s Sporting Goods online gift card. I got a little worried, because after I did so I saw all of these horrible reviews. I thought I am about to get scammed, but to my surprise I got the code the next day and used it the same day without any problems. I then checked my credit card to make sure it was only used once and everything was fine. I will use this site again, and continue to do so until I have a problem. I will keep you posted if anything changes with my service and or credit card.

I learned about gift card exchanges earlier this year, while I mostly use Raise and really like them for how fast, new and refined they are. For the more limited selection of common gift cards I use Cardpool since they normally offer bigger discounts.
After verifying my account with them, I've sold 1 gift card and bought 7 with no issues ever. I mostly do the electronic ones and they're delivered quickly, I'm really surprised by all these bad reviews I wonder if I've gotten lucky or if they're mostly good and these folks got unlucky.

I purchased 2 cards from them and both cards came as invalid when I tried to check out online. The cards were supposed to have $215.00 dollars on them. When I sent an email explaining the situation, all I got was a generic email saying they got my email. After that nothing. First thing in the morning I will be calling my card company and reporting fraud. Update: They finally fixed my order. I had to go thru hell to get it done. I still stand by my earlier assessment. Steer clear!

Firstly, I have never given a product or a business such a low review before. I understand everyone has bad days or bad luck. One bad experience doesn't mean a company is terrible, but in this case I really feel like they did everything in their power to make my experience crappy.

I thought the idea of cardpool sounding good, so I gave them a try. My first order seemed to go through, but I never received my ecards. After nearly 3 days of waiting and an email to their customer service, I was informed my card didn't go through. I tried another order but then received an email to call them to verify my info. A bit of a pain, but whatever. I called and spoke to Mary. She was pretty rude so I just decided to cancel my order.

I emailed customer support and told them what happened. I felt like my email was done in a kindly matter, but the reply I received was a generic one and the subject line had been altered to read 'Order #Hell.' Wow! Very professional. Definitely not worth the trouble or being mistreated by customer service. Stay away!

I tried to do some research before ordering a target gift card off this site. Of course, a lot of the reviews are terrible and I figured well maybe it won't happen to me... I ordered a physical card bc I had seen so many reviews about the e cards not being activated and figured i would try a physical card first. Well after three days the card is still "processing". No money has been taken from my bank. I even called my bank to let them know I had made the purchase, just incase they had a hold on it or something. Everything was clear on the banks side. I sent 3 emails asking why it was still processing and NO answer, surprising right?! I finally gave up today and emailed them to tell them to cancel it and not even 2 hours later I receive an email saying they cancelled the order. Obviously they didn't want my business, so I took it to raise. I ordered my first gc on raise today and got it with two minutes of the purchase. Don't waste your time and money on card pool! I would give them zero stars if I could!

I initially ordered a $300 gift card for Target from Card Pool from $279, but after hearing that they sometimes require verification (which can be a bit invasive), I decided to cancel my order. I e-mailed them and received a prompt reply that my order was cancelled and my card would not be charged.

So, imagine my surprise, when my card was then charged for the $279 a week later and I received an e-mail saying my card had shipped! I e-mailed them again (would have called, except they don't appear to have a phone number) and received an e-mail 2 days later that they would "refund the money" but that it could take "up to 10 days."

I would DEFINITELY STAY AWAY from this company - they charged my card without permission, have no telephone number, and STILL have not refunded my money.

Ordered a gift card for online says they deliver within 24 hours. Well they did not had to verify me so they did and then sent a email with the code went online to place my order with lowes and guess what the code does not work. I have emailed, I have called I have gone on facebook and twitter and bbb still no response form them. Next I guess rip off report and then my cc company to get my money back. I am going to post anywhere I can find about these scammers. And I think I will do it daily until I have my money back. Wish I had checked them out before buying or I would not be writing this as the reviews are all terrible I would have run so fast had I taken a few minutes to see what others were saying. But live and learn. To bad for them I have a lot of friends that buy cards so will not be recommending these rip offs"

A lot of crap, my first order went fine 3-4 cards about 600.00, it was down hill from there, my second order never received, contracted them few time no help, contracted visa or m/c to get monies back, my order are not filled, my wife first 2 or 3 orders went well, 10 day to received cards us mail general mail, questionable to have 6 bills floating in general mail for that long, but now her orders are getting 3rd degree, placed order with another site no problem, better rates, card less the 30 minutes

I had to spend $1300 on LL Beans, so I bought 2 e-gift cards; 1 was $7xx, and 1 was $5xx. The $5xx one ended up having an issue, so I contacted Cardpool and the representative said the card has to be "phone order" only so they can offer a refund or have me sort out on my end. The sale on LL Bean's website was about to be over, so I placed the order with the $5xx charged to my credit card in hope of getting the gift card resolved before they ship (they charge after shipping). The item went out of stock, and I waited 3 weeks and received a call saying the $5xx gift card was too suspicious and they cannot apply it. Cardpool refunded my money and I was ok.

I placed another $3xx order and bought from Cardpool to save money. It worked without an issue.

Lastly I bought a $1xx REI gift card, also no issue.

I think people giving bad reviews need to realize that Cardpool is probably not a big e-commerce merchant with sophisticated systems to deliver e-gift cards immediately. I really think they have few people checking emails and sending out codes manually. It's not Amazon.com or PayPal.com, so people really need to give it some slack. Just know that:

1) Don't expect quick turnaround on weekends, but unfortunately that's when most sales are.
2) If there is an issue, don't expect instantaneous support.
3) Don't buy a gift card and just sit on it. Use it immediately.

Overall, I'd buy from Cardpool again.