CardPoolReviews 759

Do not use this comapny! They stole money off my credit card and never delivered my gift cards. "customer service" keeps hanging up on me telling me they communicate through email only, except they NEVER respond to e-mails. I've been dealing with this headache for over a week now so save yourself the trouble I couldn't.

Had $380 on a BR gift card I wasn't going to use. Selected the mail option to get more back. Mailed card to just get an email that there was now only $2 on my card. Called the BR store to see what was going on to be told that $377 had been spent at a store the day I entered my card info into Cardpool website. They won't tell me where yet and I've filed a police report. The card was still in my possession when it was supposedly spent at a store so only people to have access to my gift card # was Cardpool. I'm still fighting with them... please do not use this website! I'm still sick to my stomach over this!

I placed an order for a $10 Starbucks gift card slightly discounted. It told me that it can take 24 hours to receive it (electronically), which is long compared to other GC resellers who do it instantly, but I was in no rush.

Upon check out, I was asked three personal questions about where I've lived. Intrusive and absurd for simply getting a dollar discount. I answered them and thought that was that. The very next morning I get an email saying they need for verification over the phone. I was not about to provide a shred of personal information to a cheap GC reseller, so I emailed them saying that the transaction is canceled. Not more than an hour later someone replies confirming the cancelation.

I barely give out my personal information to doctors and utility companies, why would I give it to some little online company just to save $1?

We got a notice from cardpool saying "Our risk assessment team has determined that we aren't able to process your order at this time. We've gone ahead and cancelled order..."

We've purchased cards before without much hassle before. Getting a hold of a live person with the company is next to impossible. Anyway this all delayed our purchase and we decided to buy directly from the store and save the hassle dealing with cardpool. We wont be using cardpool.com ever again.

Cardpool is a complete waste of time. I "bought" $800 worth Apple electronic gift cards at 4% savings from them last Saturday, Monday they cancelled my order per their "risk assessment" team. So I on immediately bought $800 worth BestBuy electronic gift cards at 6% savings from them. 3 days later -Thursday- after 2 emails to them they finally cancelled again my order per their "risk assessment" team. I don´´t care about saving $1 on a $25 gift card. That costs me more time than it saves money.

Purchased 10 HomeDepot cards equaling $1600. 9 of them worked fine, the last one had a balance of $0 on it. Contacted support via email, as they don't have a customer service phone number. Received a response that day asking if the problem was resolved since the card is showing no balance when they checked it. Duh that's what the problem is, and I felt I explained it pretty clearly. Didn't hear anything back for a week, despite emailing them every couple days asking for an update. I was just about to contact my credit card company to report fraud when they emailed me back apologizing for the mistake, and said they would be issuing me a refund for the bad card. Took another week to actually get the money. Overall I'm happy it turned out ok, but if you use them be prepared for slow customer service, and possible issues. I don't think they are a scam like over reviewers are saying, just a small company that needs to make some improvements. Would probably use them again, but for smaller purchases.

I attempted to purchase a card with a small balance ($69). It was an ecard, so I was expecting it to arrive by the next day. When it didnt, I sent a polite email asking for an ETA. I received back an email which stated, "Regrettably, our risk assessment team had determined that we are not able to process your order at this time... due to the nature of our business, we do not currently disclose the parameters of our risk assessment." No way to remedy whatever "risk" they perceived. (If the risk was with the ecard itself - which makes sense given that they are peddling with gift cards they acquire from other people - why not suggest my buying a different one?) My credit card is issued from a top provider, and though they didnt ask or get info to check my credit, my credit is impeccable. I suspect they didnt like my enquiry. Any company that is this arbitrary should not be trusted or patronized.

I just ordered $140.00 of Home Depot e-gift cards from Cardpool, but even though They took my credit card payment through their website and then I later verified my credit card HAS been charged, days later I still have not received my e-gift cards. There should have been no delay. I have excellent credit, and have placed countless purchases on line from sites such as Amazon. Their organization is notoriously slow and risky, and a Buyer MUST is very wary of them. Further there is no one to ask and present your concerns to. Proceed at your own risk.

I exchanged a gift card for an amazon card which actually went ok since it was a digital transaction. The problem came a couple weeks later when I discovered the credit card I put on file with them was stolen and used to go shopping a couple towns over. I'm not sure how they were able to do it but I know it happened through card pool because it's a brand new card and card pool was the ONLY time the info was given out. They make you out a card on file with them for "security" purposes... Don't trust them!

Did not deliver. Their verification system did not work (said it was unavailable). I tried again later and it told me I had already verified or had declined to verify and someone would be in touch (Yuck). A couple days later I got an email asking to call customer support - I did that and was then verified. I then tried to order two cards. Both orders were cancelled due to "Risk Assessment". I contacted support to ask what that meant - they told me me they could not disclose that to me, but i was welcome to "Try to resubmit the orders at a later date". No thanks - My credit rating is A+ and there are a lot of companies happy to accept my money. I dont need to deal with these bozos

We gave them multiple chances to get it right, but they have the strangest and paranoid business model on par with Cashstar. Verified a year ago, but their risk assessment dept. cancelled orders for a low denomination gift card after they sent a false link for verification. Shouldn't be this difficult to buy a low denomination gift card! It seems this is how they keep you from using the referral $5. Bait & switch. Will never waste my time with them again and will tell everyone I know to stay away.