CardPoolReviews 759

Emailed cardpool to try to cancel my transaction because I hadn't heard anything from them in over a week. The person who emailed me back said they would "cancel" the transaction. I had no reason to doubt this. Two days later I go to the store only to find out that my balance was zero. Someone had made an online purchase with my card on the very same day the rep from carpool said they had "canceled" the transaction. Now they won't answer any of my emails. My advice to anyone thinking about doing "business" with cardpool is not to. Based on all these negative reviews and my experience they seem like a bunch of crooks!

DO NOT by or sell cards to Carpool.com. They take your money and give you expired cards and they do not have a phone #! It has been a week and I have heard nothing back from them. STAY AWAY! All of their reviews on their website are fake as well.

They don't answer your e-mails and they do not have a telephone contact number. Stay away from these people. Went to the BBB website and read the reviews there about Cardpool. Their answer to why they no longer have a telephone contact number was so they could have better customer service... Really? You don't have a contact number for customers so you can improve your customer relations? Sounds like to me somebody forgot to pay their phone bill and maybe just maybe this so called business is going under fast. Just a theory based on all the negative reviews I read about them on the BBB website. They have way more negative reviews than they have postive yet the BBB says they are an A+ company... How can that be? I know I would never do business with them again and would not recommend them to a anyone. Just saying

January 1st sold gift card. They promise amazon.com gift card number will be emailed as payment "within one business day." Today is January 5th. January 3 & 4 were business days (granted the 2d was a legal holiday). Nothing emailed. Says "ordered" when I log in. Great, so I am out my original gift card and got nothing in return. Terrible company.
UPDATE: It is now 1/12/17. Still no amazon.com gift card. Instead of "ordered" it now says "pending review." I reiterate DO NOT USE THIS COMPANY. My sense is that one day I'll get my card, but "one business day" has morphed into almost two weeks, and they ignore emails other than once when they asked me to verify the numbers on my Williams Sonoma card, which i did a week ago.

I accepted an offer for my unwanted gift card and mailed it to them with their printed shipping label 2 weeks ago... the order status says they haven't received it yet and they are not responding to my emails. So apparently they just get you to mail them your gift cards and then break all contact with you.
I don't understand how they are still in business, with their stock of gift cards stolen from people. Stay far away from this scam of a business!

Edit... After a month I did receive my amazon ecard, after my forth email, which asked for my original gift card back and a complaint to BBB. Their communication is terrible (can communicate one way only thru email...) and I will not be doing business with them in the future

Sold 2 Apple Store gift cards to Cardpool a week ago for e amazon gift card. They sent me a confirmation said the trade will be processed within 1 business day but it's been a week and I still got nothing... wrote them several emails they only replied 1 of them say they are having a huge amounts of orders and will expect some delay... if you can not finish the transaction within the given time could at least send me an email tell me the updated estimation... so disappointed and I don't think I will ever do business with them again.

If you're looking to buy a gift card at a discount, go with a reputable company - This IS NOT one of them. Don't believe me? Try calling the customer service number before you place your order. Nobody will answer. The phone will ring and ring and ring. When it finally answers, it's ALWAYS a message that says they're experiencing high call volume and makes you leave them a message, stating you'll receive a call back, But you never will. You also won't get any help getting your situation corrected through the "customer support" email. They don't do anything to help you.

So I bought a JCPenney giftcard today for a pretty good deal $30.81 for $22.50 (that was with their current promo running NewUser5 code) So that was great now 30 minutes later I was wondering where the electronic giftcard was and they sent a email wanting me to confirm the order and my link didnt work so I went to google and typed in CardPool order verification phone number and saw a number *******787 and this is where is all turned around. Guy that answered was very professional he said he just had a few questions to verify my identity, odd question but ones that I would only know so that was reassuring. I do appeciate the level of security they obviously offer but I do think it may be to much especially for those used to other discount card websites. After the phone call he said he would put my order to processing and that I would recieve ny gift card within 24 hours about 3 houra later I recieved my giftcard and was able to make the purchase I wanted from JCP for a steal! Overall I would use them again. That phone number though was probably a big factor in my transaction going smoothly. Hope it and this review can help you out! Thanks

My wife purchased a Cardpool Gift Card for me, and when I tried to use it I was denied (the reason was that their risk assessment team denied the order). I can't use my own Cardpool Gift Card. I have a $200 gift card that I cannot use. Customer Service has refused to assist in any way, only responding to my requests for help with generic statements about gift card refunds. They will not even answer the questions or address the issue that I have! They have stolen and refuse to help fix the situation. This is a terrible business, and I hope people stop using their services.