The company has garnered a mixed reputation, with many customers praising the quality of their canvas prints, affordability, and user-friendly interface. Quick turnaround times and effective customer service were highlighted positively, particularly in resolving issues. However, several customers reported significant concerns regarding shipping delays, poor communication during order fulfillment, and inadequate responses to complaints. Issues with product quality, such as incorrect cropping and color discrepancies, also emerged as common themes. Overall, while the company excels in product quality and pricing, its customer service and handling of larger orders require improvement to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Canvasdiscount made my photo outstanding as I expected. I'm happy for ordering it there. I'm satisfied for the quality and service
The canvas that I received is perfect. Picture print colors are genuine, none of the colors are pale or blurring. Everything is clear. I'm satisfied. I recommend the service
I tried this service because I wanted something unique for a gift for my parental cohabitation. My friends advised me on making something non-ordinary from parents photos. And I can say that printed photo on large canvas is the best gift I have ever made! Very good service and very good quality!
I always wanted big black n white picture of me and my girlfriend, and my dream came true at last. Thank you for such great work and fast delivery!
Juan
I was abstain first of this service but there's no worry about that. The picture looks beautiful and service is fine!
I was recommended by my neighbours for this service. The picture quality is very high, colors are as same as in digital. I'm glad for having deal with canvasdiscount. I recommend it as reliable and affordable for price
My recommendations for this service. I'm very satisfied with the quality. The canvas looks like I expected
Wow. Wish I had thought to read reviews before I bought- serves me right. Really horrible quality - can see the wood "frame" underneath the "canvas." And, my order came in a huge box, which was odd, considering I only ordered an 8x10 print. I had four additional prints from someone else's order in Boulder, CO. It's got the Fed Ex label attached to it and everything. Guess I might be nice and play Fed Ex delivery guy, but they'll be disappointed when they get their order...
I did try to call them - same story as most reviewers on here - no answer. Got an answering machine that says the mailbox is full. No doubt, considering the complaints online - I can only imagine the complaints in that inbox. This company won't last much longer. There are far better options out there.
My experience has been great with this service. As I was expecting, the quality is awesome. Very good service!
Very satisfied with the picture quality! Just great!
I must say that I was very nervous about my order, considering that I had done so before reading all of the negative reviews. I ordered a pretty large canvas depicting one of the pictures from my honeymoon that I am planning on giving to my wife for a Christmas gift. I ordered the canvas on Wednesday and the following Tuesday it arrived at my door. I recieved a tracking number for my purchase so I was able to watch the progress of the package which alleviated some of my nerves. I anxiously opened the package expecting the worst after reading the negative comments posted about the quality only to discover that my fears were misplaced. The canvas turned out beautifully! The colors were as strikingly rich as the photo that I uploaded, the canvas was already stretched onto the frame and it is ready to be proudly displayed. I cannot speak for those individuals who had negative experiences but I am EXTREMELY pleased and satisfied with my purchase and I will highly recommend this company as well as place more orders in the future. Did I mention the GREAT price!
Normally I am a very cautious internet shopper so it was completely atypical of me to decide to purchase canvases online... and go with the first site that came up on Google!
I decided to read the reviews on the site after receiving a decidedly unprofessional looking sales confirmation, and was dismayed by the reviews I was reading about Bestcanvas. So much so that I had written off the purchase just hours after ordering it.
Despite the reviews though, I have had nothing but a great experience with this company. They answered the phone each time I called and gave me the information I was looking for. They shipped my product out within 2 days of order, and my (really great) canvases arrived yesterday - 10 days after I purchased them.
Some people have had what looks like a horrible experience; my experience however was nothing short of great.
Thank you canvasdiscount for such great canvas. Love it, love it, love it!
My 4 Canvas frames arrived today- I only ordered them 5 days ago- shipping was no problem, excellent job and amazing price- I am so glad that I read the reviews after I ordered my canvas- I think the negative reviews must come from the competition. I will do business with them again and will recommend them to all my friends.
The canvas I ordered came really fast (it took about 4 days). The quality is great, I expected that it will be good. Before the purchase I checked several reviews and tried it. I'm very satisfied now about quality and prices. Thanks!
Wow, my canvas is so great. Thank you for the fast delivery and so beautiful canvas! Betty, New York
I used this website after using another vendor. I was sooooo disappointed with the quality of the product. The "canvas" turned out to be vinyl and not actually a very durable surface. The color is muted and not vibrant at all. I could not be more disappointed in the overall product. It did come in a timely manner which is different from the other reviews. I would not buy from them again. I would go back to my other vendor "Printitoncanvas.com" instead. They are first class.
I recommend this shop. The delivery is very fast, it took about 3 days for my canvas to arrive. The quality is awesome, just love it!
Finally, my canvas has arrived on 29th of November, and ohh, my God - it is so beautiful! Thank you canvasdiscount! I'm very excited. Thank you for the fast work!
I made an order on Tuesday, and on Friday the canvas arrived right to my address. I'm very satisfied with the quality, wood and picture. I like it very much. It came stretched, I don't need to stretch myself. Now it's hanging on the wall and looks just great! Edward, Miami
Answer: Dear Jess, Thank you for your message. In this case we advise to direct this question to our customer support by emailing us at info@canvasdiscount.com Our associates will answer your questions and requests as soon as possible!
Answer: Mine have always come within 1 week to 10 days, if not earlier.
Answer: I took about a week for four 16x16 canvases. Not sure if other types of items would require a longer processing time.
Answer: Odd request without any problem or reason for contact… Sounds kind of sad, hope someone reaches out to you but doubt a printing company is best for your success… Good luck to you!
Answer: This is the link I received in my email. I'm sure they will be more than happy to assist you! https://www.canvasdiscount.com/complaint
Canvasdiscount.com is a high quality canvas online shop. We use the newest and best technology for our prints. Our Customer Care works very hard to ensure the best possible Service to our customers. We try our best to achieve our most important goals, that is to offer extraordinary goods for an unbeatable price and at the same time to deliver in a very short time period.