I placed an order with canvaschamp after speaking to someone there who had guaranteed a 48 hour shipping date. After 6 days of no response I called their customer service number, provided the invoice and transaction number only to be told the order was never processed although the payment was processed.
I ordered 8 canvas prints of varying sizes. They arrived sooner than I expected they were very well packed, and the print quality was very good. I'm glad I decided to decorate my home with canvas champ!
Thank you very much Jared for the positive feedback, it really means a lot coming from our customers. We are glad that now we are part of your home decor.
Regards
Canvaschamp
Order arrived faster than expected, and well packaged. Communicated with vendor over a minor issue and all correspondence was answered quickly and in a thorough manner. Am currently preparing a second, much larger order from these folks.
Hello Wayne
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Regards
Canvaschamp.
First order I did was fine, second order came all messed up. Part it wasn't printed correctly and partly because FedEx smashed it to heck! It wasn't wrapped well at all though. I tried to chat, submitted tickets, emailed (sent SEVEN pictures of the damage) and nothing. They sent one stock email response and that was it! Now I have bent up, not printed correctly gifts to give to my family and even though they are family I am embarrassed!
BEWARE!
Dear Annette,
Firstly, we sincerely apologize for the experience you had, which is something you cannot expect from us. We have a 100% customer satisfaction policy, under which I am ready to provide you with a solution of your choice. Please contact me by email at mike@canvaschamp.com. I assure you of a favorable solution, at the earliest. Have a wonderful day!
Warm regards,
Canvas Champ
The prints themselves are fantastic even w/ large canvas. But, each one did come w/ slight damage to the corners. The boxes were slightly damp and ripped. I didn't feel like spending the time to return them because I'd been so eager to receive them and we have enough on the to do list! I suggest better packaging. But, again, prints themselves are great.
Hello Pamela,
We apologize for the inconvinence caused, please email us on cs@canvaschamp.com with your order number and the images of the damaged product so we can check this and let you know.
Regards
Canvaschamp
This was my first experience going here and they did not disappoint! I had two pieces of art to be framed but I was on a tight budget. They worked with me to find the best frame options and price and we couldn't be more pleased with the outcome! I would absolutely recommend them for any framing needs. Amazing customer service!
Dear Edar,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I received my 2 canvas prints today. I love them. I have ordered from other reliable places and this was actually better quality and alot cheaper. I will definitely be ordering more from canvaschamp. It did take about a month to get to me, mostly processing time.
Dear Shaunda,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I ordered a custom canvas for a graduation partyi am having for my God son. Creating the canvas was pretty easy When my package arrived it came out really nicely.
My only con is with shipping. I chose signature free because of my work hrs and availability. But for some reason I still needed to be present to sign for it. So I missed my shipment. The company did give me notification but did not have much information. I reached out a d they were happy to assist.
Hi Jen,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5-star review.
Thank you again.
Regards,
Canvas Champ.
My favorite online canvas & gift company had closed. I was looking for a new company for all my canvas & gift needs. Prices at CanvasChamp are excellent.The canvases turned out very clear. One was not as vibrant as my photo but was good. Also, I would have ordered the canvases with a thicker edge. The standard was too thin. But that was my fault & I will order correctly next time. Very satisfied with finished product. Looking forward to & hoping to doing more business with CanvasChamp!
Dear Mary,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
This has to be one of the worst photo to canvas prints I've ever owned, I send crisp, clear photos and what I got is return was blurry and very hard to see the photo. They also never gave me a confirmation email after I ordered them. I wrote them I inquiring about the lack of confirmation email and they said they resent it but they never did.
It took 5 weeks to get my canvas pictures.
I live in Dunwoody, Georgia. This company is in Lawrenceville, Georgia... literally about 20 miles away.
Where were my pictures shipped from? INDIA.
This is just shameful. So many Americans out of work, so many businesses closed and this company is sourcing work outside of USA.
Not only that but I ordered some pictures from another company at the same time I got my pictures different sizes within 2 weeks.
I will not order from this company again.
You can find companies with comparable prices that are stationed right here in the US
You get what you pay for - Attached is the the 4x6 that arrived. Looks like pinstripes instead of a solid block color. Plus color was way off. Super glad this wasn't a photo, would have had pinstriped faces.
Hello Alix,
We are extremly sorry for this, please accept our sincere apologies for this and we hope that this has been resolved. We believe in 100% customer satisfaction and we have checked this and you were been offered a replacement which you denied and a refund was processed regarding this.
Regards
Canvaschamp.
I uploaded my pics and customized 4 different canvases and every one of them look awesome. Easy to order, customize and website is user friendly. Shipping was on time and early even though it was the Christmas season.
Hi Tim,
Thank you very much for your positive review. It matters a lot to us. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I ordered a Mothers Day gift after the site said it would ship in 48 hours. This was plenty of time to have it back and wrapped. 10 days later I still had not received it but I checked their site and it said: "IN PRODUCTION". I called and they said it was wrapped and ready to go but due to COVID, the mail was delayed. What a terrible lie. I have been getting packages for months on time. They are in Atlanta, not India and it's MAY of 2021! Pass on this place. I am still on hold while I write this for 31 minutes while they "recheck with the shipping department". Don't give them your hard earned $$$
Hey Walter,
I apologize for the inconvenience caused to you.
We believe in timely delivery, 100% quality, and exceptional customer service.
I can see that we have failed in your case. Due to the COVID-19, we are working with 50% staff capacity which caused a few delays in the process. We are working hard to get this resolved ASAP while making sure that no one is affected by this especially our customers.
We have three production units in the States, India, and the UK. I can see that your order was processed from our production house in India
Please accept my sincere apologies for ruining your special occasion due to the delay. I would like to look into it for you, please share your order details at matt@canvaschamp.com
I will escalate the issue to the management team in order to improve our quality of service as per your expectations.
Warm Regards,
Matthew P
Canvas Champ
Have not had a good experience. Received order but turned out blurry. I understand that it was because of low resolution picture. I emailed right after canvas was received and that was on December 31. Have been emailing back and forth and was told that all I needed to do was send a picture of front and backsides and submit a higher resolution picture and they would redo for me. I did both of those things and now they are telling me that I need to reorder and I could get 10% off. It is January 18,2023 and this still has not been resolved. Their email response time is terrible!
Hey Jeana,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I received my order in a timely manner and everything looks amazing. Packaging was amazing g to protect everything from damage. I will be ordering again.
Dear Geoff,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
I've ordered from CanvasChamp several times... and for prints that are very important to me... my daughters wedding and my new granddaughter. They are always beautiful! No matter what size I order, they always come out amazing. They are quick and very reasonably priced. I have never been disappointed. I will be ordering again!
Hi Virginia,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Absolutely love the canvas I received. The customer service was top notch, I needed to change the address and it was done with no problem. The pictures came in a timely manner and they were packaged well to avoid damage. I will definitely be ordering again.
Dear Kate,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I dont know what is wrong with the adhesive, but ever since I put them them I have at least one fall down each week. It has gotten to the point where I gave up putting them up and just going to spend my money elsewhere.
Hello Stephen,
Please share us your order number and the images of the damaged/defective print on cs@canvaschamp.com and we will issue you a replacement at no extra cost as we belive in 100% customer satisfaction.
Regards
Canvaschamp
This company is great to order from. Their customer service is easy to work with, the website is easy to navigate and orders are quick on delivery. I ordered several different sizes of photos on canvas and couldn't be happier. I had one issue with one of the pieces but they replaced it fast and without hassle. I highly recommend this company for your canvas photo needs.
Hi Laura
We are so grateful for your kind words. Thanks for sharing your review with us and the community. It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
I will be sure to pass on your feedback to the rest of our team; it will mean a lot to them. Thanks again for taking the time to reach out and share your experience. Please get in touch if you have any other questions or comments.
We look forward to working with you again in the future!
Best Wishes
Canvas Champ
Answer: I'm not sure about that but I think it's a small company and it's shipping from overseas so with my order I was just super patient and when I finally got it I had actually forgotten I ordered it and it was like a little surprise in the mail!
Answer: You probably won't. They do not care about the customer once the sale has been made.
Answer: I had the same issue - paid an extra $40+ to get it shipped by a certain date / expedited... day of expected delivery came and I call to find out they have just started printing it - IN INDIA... no way it can possibly ship in time for the wedding it was purchased for!
Answer: I cropped my stuff to get it to look right and to not say, like, "low resolution" and they came out beautifully.
Answer: NO use They don't deliver the product, they ARE Fake
CanvasChamp has a rating of 3 stars from 1,045 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasChamp most frequently mention customer service, delivery date and poor quality. CanvasChamp ranks 7th among Art Prints sites.
Dear Customer,
I apologize for the inconvenience caused to you.
We believe in timely delivery, 100% quality, and exceptional customer service.
I can see that we have failed in your case. Due to the COVID-19, we are working with 50% staff capacity which caused a few delays in the process. We are working hard to get this resolved ASAP while making sure that no one is affected by this especially our customers.
Please accept my sincere apologies for the delay. I would like to look into it for you, please shareall the details at matt@canvaschamp.com
I will escalate the issue to the management team in order to improve our quality of service as per your expectations.
Warm Regards,
Matthew P
Canvas Champ